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MELANIE KOTSEROGLOU
PERSONAL INFORMATION
D.O.B: 16 MARCH 1987
NATIONALITY: BRITISH & AMERICAN CITIZENSHIP
ADDRESS: AL SAHAB TOWER, DUBAI MARINA
PHONE: 0555119770
EMAIL: mkots80@hotmail.com
LANGUAGES: BILINGUAL ENGLISH & GREEK
PERSONAL STATEMENT
Being exposed to the working environment from a young age has taught me the
importance of self-reliance and has shaped me into a determined individual. My
abilities to communicate, organize and set a good example are paramount in the
work place today and I have relished challenges that have come my way. I am an
energetic open minded, positive team player with an excellent work ethic and
ambition to reach my full potential.
QUALIFICATIONS / EDUCATION
2005-2008 BA Film Studies & Sociology (2:2)
Northumbria University, Newcastle, England
1999-2005 Strathallan School
Perth, Scotland
WORK EXPERIENCE
Dec 2009 - Present Emirates Airline Cabin Crew, Dubai
Emirates Airline is a cosmopolitan, prestigious airline and was named best airline
worldwide (Business Traveler ME Awards). During my time with the airline I have
progressed to working in the first class cabin and have also been selected to be
the face of Emirates at high profile events in Dubai and abroad.
Responsibilities
 Providing high end service to a global customer base
 Attention to detail
 Ensure safety and company regulations are met
 Provide and ensure the safety and comfort of customers on board

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Skills
 Ability to work under pressure and adapt to different or unusual situations
 Flexible and dependable
 Excellent communication and interpersonal skills
 Cultural sensitivity and ability to build a rapport with a diverse workforce in a
multicultural environment
 Strong organizational skills
 Leadership skills
 First Aider
Jul 2008 - Dec 2008 Marketing & Sales Officer, UK, (Temporary)
Talk Talk - National Telecommunications Company to businesses and consumers
in the United Kingdom.
Responsibilities
 Assisting in the layout design of events
 Responsibility of the planning, creation and organizing of stands
 Selling TV and Broadband packages
 Communicate to the general public including business development and branding
 Evaluate and suggest improvements
Skills
 Excellent organization and time management
 Reaching sales targets
 Identifying customers needs
 Enhancing customers experience
 Ability to discuss and propose new ideas and concepts
Dec 2003- Jun 2008 Hospitality/Catering/Retail, UK
Responsibilities & Skills
Throughout this time (School holidays/University) I worked at a variety of
restaurants, bars, catering companies and shops.
 Serving customers
 Setting up for events/parties
 Sales
 PR
 Responsibility of opening and closing shop
Interests & Achievements

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Sport
 Greek National Hockey Team (2002-2003)
 U18 Scottish National Hockey Team (2004- 2005)
 Vice Captain 1st XI Hockey Team, Strathallan School (2005)
Positions of Responsibility
 Head of Woodlands House, Strathallan School (2005)
 School Prefect, Strathallan School (2005)
Interests
 Travelling, Cooking, Sports, Films
*References available on request