1. MEGHAN M LALONDE
Chaska, MN 55318 608.957.9909 mm.rutz@gmail.com
Customer service and technical support focused with proficiency in identifying and resolving the root
causes of problems. Calm, composed and upbeat in any situation. Detail oriented in the completion of
tasks with the ability to multi-task effectively. Unyielding determination to succeed in whatever
comes my way while making a positive impact on others.
EXPERIENCE
December 2013 – February 2015 Vendor Data and Ascend QuickBooks Coordinator
Trek Bicycle, Waterloo, WI
 Prepare and post accurate vendor data for dealer integration in a
timely manner
 Create and maintain an open line of communication with vendors and
distributors
 Maintain, generate and compare data through Microsoft Access
Database
 Train dealers to be self sufficient with vendor data entry
 Obtain new vendor data per request of dealers
 Maintain and create a process flow for Trek Bicycle integrated
quarterly sales
 Process dealers orders for hardware and supplies
 Advise bike shops on QuickBooks/Ascend integration, offer technical
and accounting support
 20% of Ascend Support Technician duties
November 2011 – December 2013 Ascend Support Technician
Trek Bicycle, Waterloo, WI
 Answer support related questions: phone calls, help mail box, social
media and voicemail
 Document dealer support issues using CRM
 Lead support and development with integration from Ascend to
SmartEtailing (ecommerce)
 Review, test and communicate program changes as they release to
client base
 Assist with QuickBooks software integration and inquiries
 Provide sales assistance, process dealers orders for hardware and
supplies
 Assist with creation, review and maintenance of user training and
support resources
 Perform database cleanups
 Participate in off-site events
January 2010 – November 2011 Upholsterer
The Straight Thread
Madison, WI

2.  Evaluate customer needs and make recommendations based on
era/piece
 Upholster furniture with high attention to detail while adhering to
deadlines
 Strive to continuously improve and learn new techniques
 Maintain positive relationship with clients: face-to-face, phone, email
 Travel to onsite work locations with designers
 Highlight new product and assist with fabric sales
 Place and complete supply orders to maintain effective work flow
January 2008-2010 Retail Manager and Inventory Assistant
Trek Bicycle Store
Madison, WI
 Supervise employees and delegate responsibilities
 Contribute to inventory selection, place orders and receive inventory
 Maintain a convenient shopping atmosphere
 Keep the store looking fresh and neat while highlighting new product
 Generate data sheets to allow vendor inventory integration
 Sales, customer service
 Meet storewide and personal goals with respect to time limits
 Work individually and as a team
 Decreased inventory loss approximately 10% from prior year
EDUCATION
University of Wisconsin, Madison, Wisconsin
Bachelor of Science Degree, 2008
Fine Arts
Emphasis in Furniture Design/Woodworking, Serigraphy and Painting
SKILLS
Computer Applications
Microsoft Suite, OneNote, Access, Ascend, CRM, Adobe Suite
VOLUNTEER WORK
Habitat for Humanity – St. Paul, MN
Empty Bowls –Stevens Point, WI
REFERENCES
References available upon request