Anne Brown has 17 years of experience working in human services and helping at-risk populations. She holds a BS in Psychology and Social Work. Her experience includes working as a support professional at a residential treatment facility, as a substitute teacher helping children with behavioral issues, and as an advocate and relief staff at a domestic violence shelter. She is skilled in counseling, crisis intervention, and working with diverse multi-ethnic groups.

1. Anne Brown
91 Oakwood Avenue, Lynn, Massachusetts 01902 • 781-244-3320 • annebrown0607@gmail.com
HUMAN SERVICES PROFESSIONAL
17 Years of Experience • BS, Psychology/Social Work • Child & Youth Services • Multi- Ethnic
Populations Mediation
Advocacy • Counseling • Crisis Intervention • Domestic Violence Response Training
Certified, Batterers Intervention (Emerge) • Administrative Support • Professional Tax Preparation
• Notary Public
Accomplished professional with a proven commitment to working with adults, teens and children,
especially at-risk populations. Ten years of dedicated experience with well-respected human
service organizations. Additional experience in teaching children with behavioral issues. Excellent
professional references.
PROFESSIONAL EXPERIENCE
Project Cope – Lynn, MA 2014 - 2016
Support Professional (recovery, substance abuse, mental health, crisis areas)
• Within a residential treatment facility for women in recovery (including court stipulated and
diversion clients), worked
with management team to develop new initiatives to fulfill client and program goals. Served
on the treatment team,
monitoring client health and safety issues. Ran nightly support groups, ensured residents
followed controlled schedules,
monitored medications, performed crisis intervention, took daily log notes, interfaced with
probation officers, monitored
DCF-supervised visits and other visitations. Adult and child CPR and CPI certified.
Lynn Public Schools – Lynn, MA 2012 - present
Primary Substitute Teacher
• Work with a very diverse, multi- cultural population which includes children in foster care, and
with behavioral
issues, severe home- related issues, homelessness, unaccompanied minor status, and those
facing
impending placement in juvenile justice programs. Responsible for supervising Teacher Aides
and Interns.
HAWC (Help for Abused Women and Their Children) – Salem, MA 2004 - 2011
Relief Staff / Advocate – Domestic Violence Shelter
• Handled broad- based responsibilities in this challenging position, including the following:
working with diverse
socio-economic populations of children, teens and adults, including those with medical,
behavioral, drug and alcohol- related issues; acclimating new residents to the organization and
its processes, rules and regulations; observing and documenting behavior;
maintaining/reviewing logs; providing crisis intervention, de-escalation and counseling
services; maintaining compliance with all rules and regulations; attending weekly meeting;
participating in client evaluations and cases; discussing ISP progress and objectives; training
new staff and supervising interns and volunteers; ensuring confidentiality, safety and security;
resolving a variety of conflicts; issuing food vouchers; interacting with emergency personnel
including healthcare professionals and police.
Dr. James Sorrento - Ipswich, MA 2002 - 2005
Dental Secretary
• Provided administrative support for this busy dental office, including telephone answering,
greeting patients,
scheduling appointments, handling billing issues, processing insurance claims, reviewing
invoices and billings,
correcting errors, and ensuring accurate payment by insurance. Used Eaglesoft and Dentrix
systems.
EDUCATION
Salem State College – Salem, MA

2. B.S., Psychology (1999) Minor: Social Work
PROFESSIONAL DEVELOPMENT
Relevant Master’s level coursework includes Social Welfare Policy I & II (Salem State University ,
2011, 2012)
Also completed four criminal justice graduate classes from 1999- 2001.
VOLUNTEER & COMMUNITY SERVICE
HAWC (Help for Abused Women and Their Children) – Salem, MA 1999 - 2001
Volunteer Legal Advocate / Crisis Hotline Counselor
• Met with victims of domestic violence in the Salem and Lynn Courthouse; provided counseling,
restraining order assistance, referrals to services, and accurate and timely information
relevant to their safety.
• Counseled victims and their families in crisis over the telephone and assisting in creating
safety plans.
• Worked closely with judges, police and victim witness advocates to ensure safety of clients.
Aborn Elementary School – Lynn, MA: School Council (3 years), Library Volunteer 2011 -
2014
Lynn Youth Soccer – Lynn, MA: Coach, Board, Asst. Director of Boys’ Travel Program
2011 - 2014