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Conceptualization
Change is an act or process through which something
becomes different.
From this view, Organizational change refers to any
alterations which occurs in the overall work environment
of an organization. The change could be minor of major.
Organizational change could include changes:
In the structure of an organization.
To organizational operation and size of a workforce.
To working hours or practices.
In the way roles are carried out .
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Change Management
Change management the process, tools and
techniques to manage the people-side of change to
achieve a required business outcome.
Change management is an approach to shifting
individuals, teams, and organizations from a current
state to a desired future state.
Change must be realistic, achievable and measurable.
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Reasons of change management
Market
situation and
market place
Org.
sustainable
Development
Technology Economics
Government
laws and
regulation
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What Change Management operates
Four parts of
how the
organization
operates
Processes
Systems /
Culture
Organization
structure
Job roles
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Kurt Lewin's Change
Management Model
One of the cornerstone models for understanding
organizational change was developed by Kurt Lewin’s back
in the 1940s, and still holds true today.
Lewin's three step model is very much a significant part of
change management strategies for managing change in the
workplace in the 21st century.
The model is known as Unfreeze – Change – Refreeze,
refers to the three-stage process of change.
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Kurt Lewin's Change Management Model : Continuation
There are 3 objectives of this model
as-
To initiate the change.
Manage the change.
Stabilize the change.
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Kurt Lewin's Change Management Model : Continuation
Kurt Lewin’s model of change
Stage Characteristics Organizational impact
Unfreezing
People in the organization
made aware of problems/
performance gap and need for
change
This diagnosis stage is often
driven by a change agent
Changing
People experiment with new
workplace behavior to deal
with needed change
This intervention stage
features specific training
plans for managers and
employees
Refreezing
People employ new skills and
attitudes and are rewarded by
organization
Changes are institutionalized
in the corporate culture
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Likely causes of resistance to change
Lack of trust
Perception that change is not necessary
Perception that change is not possible
Relatively high cost
Fear of personal failure
Loss of status or power
Threats to values and ideas
Social, cultural or organizational disagreements
Resentment of interference
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Handling resistance to change
Leadership Commitment
Knowledge of Change
Effective Communication
Active Participation
Building the Requisite Technical Capacity
Coercion
Negotiation
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What Effective Change Leaders Do
• Embrace change when it’s needed
• Develop a vision for change
• Communicate effectively
• Shake things up by challenging status quo and
encouraging others to do the same
• Stay Actively Involved by walking the walk and being
visible about it.
• Direct, Review Implementation of change - continued
participation - never done attitude. Be in position to
notice and coach.
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Individual prerequisites for change to
occur
Thinking &
understanding
Emotional/
Motivational
Behavioral
Hea
d
Heart
Hands
Why should I
change?
What’s in it for
me?
What do I do differently?
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Benefits of Change Management for
Individuals
Provides management and staff support for concerns
regarding changes.
Creates the correct perception of the change for staff and
public.
Helps to plan efficient communication strategies.
Minimises resistance to change.
Improves morale, productivity and quality of work.
Improves cooperation, collaboration and
communication.
Increased employee acceptance of the change.
Personal loss/gain to individuals is acknowledged and
addressed.
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10 Principles of Change Management
1. Address the “human side” systematically.
2. Start at the top
3. Involve every layer.
4. Make the formal case
5. Create ownership
6. Communicate the message
7. Assess the cultural landscape
8. Address culture explicitly
9. Prepare for the unexpected
10.Speak to the individual.
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Lets start a small change within
ourselves from now
Start
X
A journey of a thousand miles occurs
one step at a time.
Success
