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ISCOM 424 Entire Course
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ISCOM 424 Week 1 Individual Assignment Supply Chain Visual
Representation
ISCOM 424 Week 1 DQ 1
ISCOM 424 Week 2 Individual Assignment Supply Chain Management
Strategy Training Document
ISCOM 424 Week 3 Individual Assignment Statement of Professional
Ethics
ISCOM 424 Week 3 Learning Team Supply Chain Complexities
ISCOM 424 Week 4 Learning Team Assignment Best Practices for
Customer Relationship Management
ISCOM 424 Week 4 Individual Assignment Customer Lifetime Value
Metric
ISCOM 424 Week 5 Individual Assignment Globalization and
Competition Training Document
ISCOM 424 Week 5 Learning Team Assignment Supply Chain
Management Plan
**********************

What are the advantages of designing the supply chain, as opposed to
allowing it to develop over time, according to business demands?
What are the potential disadvantages of using a design process?
How can some of them be prevented?
**********************
How can supply chain management strategy help a company develop an
exclusive competitive market advantage?
What, in your opinion, constitutes a competitive market advantage?

Other than cost-saving and revenue-increasing strategies, what are
some innovative ways companies can create or maintain a competitive
advantage?
**********************
ISCOM 424 Week 1 Individual Assignment Supply
Chain Visual Representation
Resource: The Virtual Organization of Riordan Manufacturing
Research the following aspects of Riordan Manufacturing:
· Operations
· Divisions
· Products and services
Create a visual representation—such as a graph, chart, or diagram—
that illustrates Riordan’s supply chain. This visual representation should
provide an overview and a strong understanding of supply chain
operations and the flow of these operations within Riordan
Manufacturing. Include the following items:
· Riordan’s functions and operations
· Riordan’s customer and supplier relationship
· External divisions and their purpose

· The upstream and downstream flow of information, physical
materials or services, and money
Be sure to cite at least two sources in the paper
Properly cite your references
**********************
ISCOM 424 Week 1 Supply Chain Visual
Representation (New Syllabus)
ISCOM 424 Week 1 Supply Chain Visual Representation
Supply Chain professionals need to research various elements of a
business in order to comprehend the impact of effective and ineffective
supply chain elements, goals, and objectives of a particular
organization. Supply Chain professionals cannot successfully execute
their duties without this comprehensive overview.
Identify a company that you are either familiar with or would like to
become more familiar. Write a 1,050- to 1,400-word paper that defines
the supply chain elements of the organization using visualization and
graphics to support your assessment.
Research the following aspects of your selected company:

 Operations
 Divisions
 Products and services
Create a visual representation (graph, chart, or diagram) that illustrates
the company’s supply chain. The visual representation should provide
an overview and a strong understanding of supply chain operations and
the flow of these operations within the company. You will need to
include the following items:
 Functions and operations
 Customer and supplier relationship
 External divisions and their purpose
 The upstream and downstream flow of information, physical
materials/services and money
Click the Assignment Files tab to submit your assignment.
**********************
How can companies benefit from sharing transactional information with
their suppliers?
What might be some consequences for a company that decides to share
proprietary information with third parties?
**********************

What are some ethical considerations organizations must address in
supplier selection and ongoing supplier relations?
What are some ethical concerns that may arise in SRM collaboration
processes?
How would you recommend an organization protect itself from these
concerns? **********************
ISCOM 424 Week 2 Individual Assignment Supply
Chain Management Strategy Training Document
Write a 500- to 700-word paper explaining supply chain
management strategy to new hires at Riordan’s operation in
Hangzhou, China. The new hires may or may not deal directly

with the supply chain. Your paper must cover the following
topics:
· Supply chain management theory
· Competitive strategy
· Customer fulfillment strategy
· Process thinking
Format your paper consistent with APA guidelines.
A Turnitin Plagiarism Check Report
**********************
ISCOM 424 Week 2 Statement of Professional
Ethics (New Syllabus)
ISCOM 424 Week 2 Statement of Professional Ethics

Supply Chain Professionals must possess strict ethical character in
today’s global market. Developing relationships with suppliers and
customers in a global environment requires a strong understanding of
culture, expectations, and what win-win relationships mean in building
relationships.
Write a 700- to 1,050-word paper critiquing your interpersonal skills
when developing business relationships in a global environment. Identify
the following:
 Three key strengths that will lead to positive results in developing
supplier relationships.
 Three areas of improvement that you can make to allow you to work
with global suppliers, and how you can implement those improvements.
 Describe how your interpersonal skills can support your company’s
supplier relationship objectives.
**********************
ISCOM 424 Week 2 Supply Chain Complexities
(Amazon)
ISCOM 424 Week 2 Supply Chain Complexities

The team will select the same company that was used during the Week 1
Individual Assignment and write a 1,050-word paper which discusses
the following:
 Information about how the organization delivers its value proposition
and goals to customers
 The team’s predictions about how management’s decisions may affect
supply chain operations and how the decisions should be regulated
 A summary of the overall supply chain with findings
 A description of two to three areas where the supply chain is
successfully functioning
 An analysis on sources of complexity in the supply chain that
addresses the following topics:
 Bottlenecking
 Bull whip effect
 Lost revenue
 Understaffing
 Overstocking
 Other areas of weakness you can detect
 Recommendations for best practices for the company’s supplier
 Relationship management and procurement practices
**********************

Consider your current workplace. What are some expectations your
customers have?
How do these expectations affect your organization’s supply chain?
What actions should your organization take if it fails to meet customer
expectations, and how could these actions affect lifetime customer
value?
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How has information technology changed customers’ expectations of
product quality and delivery?
What supply chain management information would positively affect
customer satisfaction?
What information may compromise customer satisfaction?
Provide an example of information technology’s effect on supply chain
and organizationaloperations from your own life experience as a
customer or from your organization’s experience as a supplier to its
customers or other organizations
**********************

ISCOM 424 Week 3 Individual Assignment
Statement of Professional Ethics
You are seeking a promotion to a supply chain management position.
Your company requires each candidate to write a statement of ethics as
part of the application process. Select three to five ethical
considerations for supply chain managers regarding their behavior in
supplier relations.
Write a 400 to 600 word paper describing the three to five ethical
considerations you chose that analyzes how these issues can affect an
organization’s supply chain and explains your professional goals for
dealing with these ethical considerations.
**********************

ISCOM 424 Week 3 Learning Team Supply Chain
Complexities
Research the following aspects of Riordan Manufacturing:
· Mission
· Value proposition
· Customer-focused goals
Using your one diagram. Work together to find areas in the supply
chain where inefficiencies occur.
Write a proposal of 800 - 1200 words to the director of supply chain
operations. Include the following:
· Information about how the organization delivers its value
proposition and goals to customers
· Your predictions about how management decisions may affect
supply chain operations, with descriptions in your memo of how these
decisions should be regulated
· A summary of the overall supply chain and your findings
· A description of two to three areas where the supply chain is
successfully functioning

· An analysis on soSurces of complexity in the supply chain,
including the following topics:
o Bottlenecking
o Bull whip effect
o Lost revenue
o Understaffing
o Overstocking
o Other areas of weakness you detect
· Recommendations for best practices for Riordan’s supplier
relationship management and procurement practices
**********************
ISCOM 424 Week 3 Supply Chain Skills
Assessment (Amazon)

ISCOM 424 Week 3 Supply Chain Skills Assessment
In order to meet today’s supply chain challenges, training employees is
vital to an organization. Your team has been given the responsibility to
develop and implement a supply chain skills assessment and training
plan.
Select a company used in Week 1 individual assignment and identify
three key supply chain positions that you want to use in the skills
assessment. Examples include: Supplier Order Management, Customer
Order Management, and Operational Support.
Write a 1,050-word paper, and include the following:
 Identify a key task within each of the three positions.
 Determine how your team will assess employee competence within
each task.
 Determine a competency scale for each task.
 Develop a training plan for each task based on the competence scale.
 Include a supporting introduction on how your team developed the
assessment and training plan.
**********************
ISCOM 424 Week 3 Voice of the Customer (New
Syllabus)
ISCOM 424 Week 3 Voice of the Customer

With a focus on meeting customer requirements, the voice of the
customer is an essential tool in driving organizationalperformance. As
a Supply Chain professional, you have an obligation to be aligned with
the customers you support, both internally and externally. You must
become familiar with the value the customer expects from your
organization.
Write a 700- to 1,050-word summary in which you discuss how the
“voice of the customer” is applied in your company. Your summary will
need to include the answers to the following questions:
 How do you impact the results of your customers’ expectations based
on your actions?
 How do you manage internal versus external customer satisfaction?
 What are some areas of improvement that you can initiate to improve
customer satisfaction?
Click the Assignment Files tab to submit your assignment
**********************
How does supply chain visibility benefit the operations of a global
supply chain?
What are some considerations that must be made when global
communications are necessary for successful product delivery?
How do supply chain communications and visibility affect the
competitive advantage of an organization?

What processes and functions are strategic to Riordan Manufacturing?
Of these processes, which provide Riordan with a potential competitive
advantage?
How can analyzing this information lead to the discovery of a core
competency for Riordan?
**********************
Customer Lifetime Value Metric
Individual Assignment: Customer Lifetime Value Metric

Use the course materials supplement Customer Lifetime Value Metric,
found on your student Web page, to calculate the lifetime value of a
customer who has recently contracted with Riordan Manufacturing.
Customer Lifetime Value Metric
Read the scenario below, then use the table to calculate customer
lifetime value.
Scenario
Bilberry Beverages, Inc. is a newly acquired Riordan Manufacturing
customer. Bilberry offers four flavors of berry soda. Each flavor
requires its own bottle. Bilberry needs six pallets per month for each
flavor. Pallets hold 700 bottles. Each bottle costs Riordan 18¢ to
produce and label. Bilberry pays 38¢ per bottle, including shipping.
Riordan absorbs the shipping cost, which is $12 per pallet.
The average contractor remains a loyal customer of Riordan
Manufacturing for 7 years and losses account for only 4% of total sales
over the average lifetime of these relationships.
Using these averages, and the figures provided in the scenario, calculate
customer lifetime value for Riordan’s relationship with Bilberry
Beverages, Inc.
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ISCOM 424 Week 4 Learning Team Assignment
Best Practices for Customer Relationship
Management

Riordan has assembled your team to create a CRM best practices
proposal. You were chosen because of your exemplary skills in
management and your ability to collaborate to create quick and effective
results.
Write a 700 to 1,000-word proposal. Choose at least three specific
processes in Riordan’s supply chain that directly affect customer
satisfaction. Include a description of your assessment of customer
satisfaction improvements and the organization’sability to meet
customer expectations. Provide support for recommended
organizationalprocess improvements and best practices for customer
relationship management. Include support for how your
recommendations will improve the supply chain operations.
Format your proposal consistent with APA guidelines.
**********************
ISCOM 424 Week 4 Supply Chain Efficiency
(New Syllabus)

ISCOM 424 Week 4 Supply Chain Efficiency
Supply Chains may be efficient but not always effective. Why is it
important to create a balance of efficiency and effectiveness in the
supply chain?
Write a 700- to 1,050-word paper that does the following:
 Identifies two areas within your supply chain that are efficient but not
effective.
 Explains changes that can be implemented to maintain efficiency and
improve effectiveness.
Format your paper consistent with APA Guidelines.
**********************
Globalization and Competition Training Document
You have earned your promotion because of your excellent values,
ethics, integrity, and hard work. Riordan is hiring hundreds of new

employees, and one of your first responsibilities is to prepare training
materials for new hires.
Design a 600 to 900 word training document that Riordan will
disseminate to new hires. In this document, explain how globalization
has changed competition strategy and how Riordan is addressing these
fundamental changes.
**********************
ISCOM 424 Week 5 Learning Team Assignment
Supply Chain Management Plan
Develop a clear plan for improving supply chain operations. Outline this
plan and use it as a guide when creating your presentation.
Begin by comparing and contrasting methods that may enhance your
supply chain’s efficiencies. Your recommendations must include the
outlook for your company’s production efforts and its customers.

Create a presentation with a minimum of 12 slides. Your presentation
must include the following:
· The diagram from the Supply Chain Complexities assignment
· The proposal from the Best Practices for Customer Relationship
Management assignment
· Your recommendations for enhancing efficiencies and predictions
for the outcomes of your recommended methods
· At least one table that demonstrates clear, customized measures
for process improvements. These measures must include performance
measures, relationship measures, cost reduction measures, and any
other measures you may recommend
·
· An illustrated chart or diagram that explains how collaborative
planning, forecasting, and replenishment processes affect supply chain
management
· A rationale for how your plan effectively carries out improvements
in supply chain operations at Riordan Manufacturing
Be sure to cite at least two sources in your presentation
**********************
ISCOM 424 Week 5 Supplier Performance
Improvement Plan (New Syllabus)

ISCOM 424 Week 5 Supplier Performance Improvement Plan
Identify a current supply chain problem within your company. Using
your academic and professional experience develop a supply
improvement proposal that addresses the following:
 Draft a clearly defined problem statement.
 Define the impact of the problem on the organization.
 Identify the stakeholders that are impacted and the severity and
frequency of the negative impact.
 Draft recommendations to eliminate/reduce the occurrence of the
negative impact.
 Clearly define how a proposed change will be communicated and
implemented.
Write a 1,050- to1,400-word improvement plan. This proposal should be
written as a summary presentation that can be delivered to your
company’s decision-makers.
**********************
ISCOM 424 Week 5 Supply Chain Metrics (New
Syllabus)

ISCOM 424 Week 5 Supply Chain Metrics
Your team has been charged with identifying a set of KPI’s that will
drive improvements throughoutyour supply chain.
Create a 15- to 20-slide presentation with speaker notes that addresses
the following:
 Explain the method(s) used to determine which metrics are the most
important.
 Provide justification for using these specific metrics
 Align the metrics into the following four categories: Quality, People,
Cost, Volume (include ordering and delivery)
Describe how your team will implement metrics and use the data that
will be collected to drive the improvements.
Specify the following:
 Frequency of data collection
 Communication method used to present data
 Escalation of supply chain issues based on data
**********************

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