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1. BUS 644 Entire Course *Operations Management* NEW SYLLABUS 2013
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William Stevenson,William J Stevenson,Natalie SimpsonOperations Management 11th
edition
Week 1
DQ 1
Ethical Issues and Operations. Ethical behavior is a corporate issue that
affects the company’s bottom line. How do ethical issues impact organizations
and operations? Include an example seen in the workplace, in the news, etc. that
relates to real-life situations. Your initial post should be at least 200-250
words.
DQ 2
Business Processes. Why are the following business processes important? Which
process do you feel is most important? Explain your reasoning.
a. Strategy development
b. Product development
c. Systems to produce goods and services
d. Order fulfillment
Your initial post should include real life situations and be at least 200-250
words.
Week 1 Assignment
Midas. Read the ’Midas’ case study in Chapter 2 of your text. Answer questions
1through 4 in a two- to- four page paper in accordance with APA guidelines as
outlined in the Ashford Writing Center. Your paper should be in paragraph form
(avoid the use of bullet points), and supported with the concepts outlined in
your text. Provide at least two scholarly sources from the Ashford University
Library or other external sources, excluding the textbook. Do not include the
original questions of the assignment in the paper.
a. What are the anticipated impacts upon operating efficiency? How would you
attempt to minimize the negative impacts?
b. Should some operating practices be changed to accommodate the tune-ups?
c. Should input be gathered from the shop owners? If so, what?
d. If Midas decides to launch this new program, how should it begin?
Carefully review the Grading Rubric for the criteria that will be used to
evaluate your assignment.
Week 2
DQ 1
Productivity. Many times trade-offs are necessary to increase productivity. What
are important trades-offs involving the inputs to productivity? Your initial
post should include real life situations and be at least 200-250 words.
DQ 2
Product Design and Quality. What important organizational activities enable a
firm to build quality into its products? Explain each of these along with its
benefits. Your initial post should include examples and be at least 200-250
words.
Week 2 Assignment
Memorial Hospital. Read the ’Memorial Hospital’ case study in Chapter 4 of your
text. Answer questions 1- 4 in a two- to- four (2-4) page paper in accordance
with APA guidelines as outlined in the Ashford Writing Center. Your paper should
be in paragraph form (avoid the use of bullet points), and supported with the
concepts outlined in your text. Provide at least two scholarly sources from the
Ashford University Library or other external sources, excluding the textbook. Do
not include the original questions of the assignment in the paper.
a. Discuss some ways that a hospital might measure quality.
b. What are the potential costs of quality for Memorial Hospital? How could the
value of a human life be included?
c. Are there any ideas or techniques from TQM that Janice could use to help
Memorial focus on providing quality health care?
d. What measures could Memorial use to assess the quality of health care it is
providing?
Carefully review the Grading Rubric for the criteria that will be used to
evaluate your assignment
Week 3
DQ 1

2. Suppliers. Should a firm attempt to have fewer or more suppliers? What are the
advantages and disadvantages of each approach? Your initial post should be 200-
250 words.
DQ 2
Forecasting Methods. Read Problem 6 in Chapter 6 of your textbook. Calculate and
answer parts a through d. Include all calculations and spreadsheets in your
post. Explain why the moving average method was used instead of another
forecasting method. What might be another forecasting method that could prove to
be just as useful? Your initial post should be 200-250 words.
Week 3 Assignment
Outsourcing. Outsourcing, especially to low labor-cost countries, has grown
substantially. What are the advantages and disadvantages of outsourcing? Include
and describe a product or service of a specific low labor-cost country as an
example. Include a recommendation/conclusion based on the research. Answer the
question in a two to four (2-4) page in accordance with APA guidelines as
outlined in the Ashford Writing Center. Provide at least two (2) scholarly
sources from the Ashford Library or other external sources, excluding the
textbook. Your paper should be in paragraph form (avoid the use of bullet
points), and supported with the concepts outlined in your text. Do not include
the original questions of the assignment in the paper.
Carefully review the Grading Rubric for the criteria that will be used to
evaluate your assignment.
Week 4
DQ 1
Process Selection: Product Design and Capacity. How is process selection related
to product design and capacity determination? Your initial post should be 200-
250 words.
DQ 2
Monique Food Processing Company and Capacity. Read Problem 6: The “Monique Food
Processing Company“ in Chapter 8 of your text.
Monique Food Processing Company produces light snacks that can be heated in a
microwave. The following steps are included in the process: Steps
Description
Capacity (Units/Hour)
1
Prepare food
200
2
Measure and place in plastic pouch
175
3
Prepare cardboard box
200
4
Insert pouch into box
300
5
Shrink-wrap box
200
Week 4 Assignment
Beck Manufacturing and Plant Capacity. Read the “Beck Manufacturing“ case study
in Chapter 8 of your text. Answer questions one through three in a two- to- four
page paper in accordance with APA guidelines as outlined in the Ashford Writing
Center.
a. Calculate the capacity of each machine center and the capacity of the system.
b. If Beck wants to expand capacity, where should he focus the company“s
efforts? How much extra capacity can he get without causing another operation to
become the bottleneck?
c. How may Mr. Beck expand capacity without purchasing new equipment? Be
specific.
Your paper should be in paragraph form (avoid the use of bullet points), and
supported with any formulas, calculations, and concepts outlined in your text.
Do not include the original questions of the assignment in the paper.
Carefully review the Grading Rubric for the criteria that will be used to

3. evaluate your assignment.
Week 5
DQ 1
Materials Requirements (MRP) Inventory and Customer Service. Explain how MRP can
decrease a company’s inventory while improving its customer service level.
Include a real-life example. Your initial post should be 200-250 words.
DQ 2
Perpetual versus Periodic Inventory Systems. Describe the perpetual and the
periodic inventory systems. How are they different? Are there circumstances in
which one system is better than the other? Include real-life examples. Your
initial post should be 200-250 words.
Week 5 Assignment
Alliance Supermarket and Point-of-Sale (POS) Systems. Read the ’Alliance
Supermarket’ case study in Chapter 10 of your text. In a two- to- four page
paper, answer questions 1 & 2 in accordance with APA guidelines as outlined in
the Ashford Writing Center.
Alliance Supermarkets
Alliance Supermarkets has been using a point-of-sale (POS) system for some time
to track its inventory. The system uses a laser scanner to read the universal
product code (UPC) on each item at the checkout container. The UPC is a number
that uniquely identifies the product on which it appears. Currently, Alliance is
using the UPC information to update inventory records for each item. Although
the system has greatly improved the company’s ability to replenish inventory
promptly, the company still has some problems. For example, sudden changes in
demand for a particular item can catch the company by surprise as it bases
inventory replenishment on historical demand patterns. Further, demand patterns
and preferences may vary from one store to another depending on the customers
served by each, but the inventory system groups all demand information together
and treat each store equally. Finally, the manufacturers that make the products
stocked by Alliance Supermarkets are always pressuring Alliance to help them
target appropriate customers for special promotions and sales.
The chief information officer (CIO) of Alliance realizes that much more could
probably be done with the data collected from its POS system. For example, the
company could analyze the relationship between each product’s sales and weather
patterns. It is even possible to analyze an individual customer’s buying habits
and identify instances when a customer may be persuaded to try a different brand
of a certain product.
Suppose you have been asked to study this situation and suggest possible new and
innovative uses for the information generated by the POS system. Ideally, these
ideas should help Alliance better serve its customers by ensuring that adequate
quantities of each item are available, that costs are kept low, and that
customers are made aware of new products that may interest them.
a. What information may help Alliance reduce costs while providing better
service?
b. If purchase information can be obtained on individual customers, what new
approach could be used by Alliance?
Your paper should be in paragraph form (avoid the use of bullet points), and
supported with the concepts outlined in your text. Do not include the original
questions of the assignment in the paper.
Carefully review the Grading Rubric for the criteria that will be used to
evaluate your assignment.
Week 6
DQ 1
Just-in-Time (JIT) Inventories. Choose companies or industries for which JIT
would be totally inappropriate? Explain your reasoning with examples in 200-250
words.
DQ 2
Scheduling Procedures. Categorize different scheduling procedures for various
types of service operations, such as restaurants, hospitals, and airlines. Your
initial post should include explanations and examples and be 200-250 words.
Week 6 Final Paper
Focus of the Final Paper
Read the ’Space Age Furniture Company’ case study in Chapter 9 of your text.
Answer the following questions: and include any MRP calculations.

4. 1. What options are open to Coral to address this problem?
2. How would reducing the minimum quantity of subassemblies help?
3. What are the costs of carrying excess items in inventory at each stage?
4. What is the trade-off between overtime costs and inventory costs?
5. Which type(s) of production processing – job shop, batch, repetitive, or
continuous – is the primary mode of operation? Explain.
6. In what ways could management keep track of job status and location during
production?
7. Can you suggest any changes that might be beneficial to the company or add
value for the customer? What are they?
The purpose of the Final Case is for you to culminate the learning achieved in
the course by describing your understanding and application of knowledge in the
field of operations management. The paper should integrate Readings and
Resources and class discussions into work and life experiences. It may include
explanation and examples from previous events as well as implications for future
applications.
Guidelines for Writing the Final Paper
Readdress the concept and the experience with critical thought. That is, what is
your response to the content, either positive or negative, and then defend your
position. If multiple options/alternatives/positions are present and are being
rejected you must also defend the reasons for rejecting an option.