1. Changes Checklist
1. Service Manager
2. Service Desk
3. Queue: Change
4. View: All Open Changes
5. Phase: e-Saf Change and Implementation
6. Click “+” on last 2 or 3 sections
7. Look for eSafs without country codes
8. Do not do “SWZ” and “CEECIS”!
9. Double click on one
10. Click “V” down arrow on right side
11. Click eSaf – opens in browser
12. Compare name and number
13. Risk Assessment: 3
14. Detail of Request on eSaf
15. Compare name and last 5 Request #
15. Copy Country Code
16. Paste into beginning of title
17. Eg: SEN_-_eSaf
18. If at the top it says “Personal Registration for
New Access to IT Systems and Services” > this
is “Create User Account”
19. Check to see if user is staff (2nd checklist)
20. Change of contract > “Recertify User
Account” (go to Recertifications page)
21. Or “Modify User Access”
22. Or “Create User Account”
23. Change title to what is being requested (21,
22, 23 and page with Services list )
24. Copy title
25. Paste into 1st line of Description
26. Copy whatever is being requested from eSaf
27. Paste into Description in Service Mgr
29. Additional Comments in eSaf
30. Copy and Paste
31. For Attachments:
32. Download
33. Save target as
34. Desktop
35. Save
36. Copy
37. Paste into “Attachments”
38. Delete downloaded file
39. Activities Section
40. New update type: “Update”
41. In new update box type: “Updated”
42. Save!!
43. Confirmed at top
44. Click “V” down arrow on right side
45. Open new task
46. Select Category
47. Assignment Group (page 2)
Eg: Access Mgmt
48. Save and Exit 2 times
49. Refresh
50. Close eSaf in browser

2. Recertifications for Staff Only!
1. Check to confirm if it is a staff member
2. Go to webservices.unicef.org
3. If have Index number, they are staff
4. Continue with Changes until Save and
Exit
5. Assign to self in Change Coordinator
6. Save and Exit
7. Close Task
8. Copy template from email (right)
9. Paste into Closure Comments
10. Fill in dates
11. Close task by “OK”
From 22 Dec 2015 onwards, the new contract expiration date will be automatically updated in AD on the first
day of the new contract.
Example:
If a staff member’s existing contract expires on 31-Dec-2015, and the contract was extended in VISION until
end of 2017, the following is expected:
• Active Directory displays 1-Jan-2016 as the expiry date.
• On the expiry date (1-Jan-2016 in this example), Active Directory automatically updates the account
expiration date to end of 2017. No manual intervention is required.
Template:

3. Services matched to Tasks
(Change of Contract) (Change of Contract)
Network Maintenance Hardware
Create Meeting Rooms