This presentation is focused on ITSM qualifications and certification schemes.
Shows the difference between Certifications for Organizations (ISO 20000 Certification schemes) and Certifications for Professionals (ISO 20000 Qualifications, ITIL Version 3 Qualifications).
isoTracker Solutions Ltd launches an upgrade to the Complaints moduleKeen Ley
(1888 PressRelease) isoTracker Solutions upgrades the Complaints module in its isoTracker QMS software product. This upgrade provides the flexibility to be from a basic register for complaints to having all the features required as part of a quality management system which includes CAPA.
Time, as they say, is money. By automating your infrastructure and application delivery, you can help save your organization a lot of both.
Join cloud networking pros for this online workshop and live Q&A and see how the Cisco ONE Enterprise Cloud Suite:
• Automates delivery of unified infrastructure designed to meet each of your application’s needs
• Reduces the complexity and manual provisioning of virtual network services
• Reduces the number of tools required to support cloud environments
Engage with Cisco experts, ask your questions, and see what it takes to make infrastructure automation a reality. Register now.
Sincerely,
Robb Boyd, TechWiseTV
Technology you can use from geeks you can trust.
www.cisco.com/go/techwisetv
This presentation is focused on ITSM qualifications and certification schemes.
Shows the difference between Certifications for Organizations (ISO 20000 Certification schemes) and Certifications for Professionals (ISO 20000 Qualifications, ITIL Version 3 Qualifications).
isoTracker Solutions Ltd launches an upgrade to the Complaints moduleKeen Ley
(1888 PressRelease) isoTracker Solutions upgrades the Complaints module in its isoTracker QMS software product. This upgrade provides the flexibility to be from a basic register for complaints to having all the features required as part of a quality management system which includes CAPA.
Time, as they say, is money. By automating your infrastructure and application delivery, you can help save your organization a lot of both.
Join cloud networking pros for this online workshop and live Q&A and see how the Cisco ONE Enterprise Cloud Suite:
• Automates delivery of unified infrastructure designed to meet each of your application’s needs
• Reduces the complexity and manual provisioning of virtual network services
• Reduces the number of tools required to support cloud environments
Engage with Cisco experts, ask your questions, and see what it takes to make infrastructure automation a reality. Register now.
Sincerely,
Robb Boyd, TechWiseTV
Technology you can use from geeks you can trust.
www.cisco.com/go/techwisetv
Framework for Online Software Evolution FOSE 04AUG22.pdfPutcha Narasimham
Framework for Online Software Evolution: FOSE
Abstract
Business Application Software BAS malfunctions often during early stages of development and deployment. They are inevitable and unavoidable. They are costly and time consuming to fix. There are two kinds of errors that cause BAS malfunction, (1) Errors in Business Policies, Rules, Information and Data (2) Software Errors of BAS. It is here proposed that some means of quick and safe correction and relaunching process be built into software design and operation. There are two separate proposals for (1) and (2). The second is discussed here.
ASIS (current) Process Map shows BAS running on its platform with its actors. The software development system (CI/CD Server) with BAS Developers is NOT connected to BAS or actors of BAS. The proposed Framework for Online Software Evolution FOSE is added to interconnect BAS Developer, CI/CD Server, and Platform of BAS online (while running).
Business Actor of BAS initiates Software Correction Request and online Business Authority (specially added actor of BAS) approves it for transmission to FOSE. Approved Software Correction Requests flow from BAS to FOSE and FOSE to BAS Developer. The BAS Developer then identifies the affected parts of BAS that need correction and works on the source code of BAS available in CI/CD Server. Then he or she corrects parts of BAS and tests them to generate a corrected trial version of BAS. The corrected trial version of BAS is available to the end users of BAS for evaluation of how their requests have been processed and met. The corrected and tested parts of BAS are then released to the Platform of BAS. The framework FOSE is notified of this for updating the status of approved software correction requests maintained in FOSE. Then FOSE allows launch of the new version of BAS. Making end users initiate “software correction requests”, approving them and passing them through FOSE to online BAS Developers in a closed loop, are the key factors for software evolution.
Thus, the BAS together with FOSE, becomes robust BAS continually. Here the software itself is Agile---not the software development. Incomplete software can safely be launched and run without frequent crashes. Unspecified user requirements get systemically captured from the business actors and met.
---III---
See examples and explanation in a separate word document
ServiceNow Tokyo Release brings you a new and improved user experience, with new features, improved reporting, and management capabilities. ServiceNow Tokyo Release is the latest ServiceNow release, which brings you a refreshed look and feel from previous versions of ServiceNow. It provides new features to help you transform your business processes and improve customer experience, connect with partners, and drive innovation.
IBM Business Process Manager (BPM) updates are now released as quarterly cumulative fixes to enable you to get the latest fixes and product enhancements with a simple in-place upgrade. IBM BPM 8.5.7 Cumulative Fix 2017.06 is now available for you to download and upgrade today. See my blog for more details. https://developer.ibm.com/bpm/2017/06/ibm-bpm-8-5-7-cf2017-06-now-available/
Managing IT as A Service with System CenterLai Yoong Seng
In order to be able to successfully in running IT As a Service, we need to have a complete solution that resolves around monitoring of health state of service, tracking and remediation of issues & pain points in the services and how we can automate these process to make to address this issue consistently. In this session, we will demonstrate how SCOM, Service Manager and Opalis work together to deliver an integrated monitoring and response solution across the System Center Suite.
Salesforce Lightning Process Builder IS the next-generation workflow toolBMC Software
Providing added flexibility and more power, combining what would have been multiple workflow rules into a SINGLE process. Salesforce Lightning Process Builder is a point and click graphical interface that provides a canvas for administrators to quickly and easily create workflow that used to require complex Apex coding. It has opened the door for administrators to design straightforward workflow that can create and/or update related records, including child records.
In this presentation we deliver the main points of management and collaboration with IT departments in non-IT companies.
We define the role of IT in business, maturity model for IT, basic concepts for Service catalog and Service level agreement.
ITSM is a way for continuous improvement!
Service Delivery & Automation Configure & DeployRonnie Isherwood
An older (online) presentation I've given for Microsoft on service delivery and automation using Microsoft System Center Service Manager and Orchestrator.
Download link - https://www.kovair.com/adapters/kovair-bmc-remedy-integration-datasheet/
‘Kovair Remedy Integration Adapter’ integrates BMC Remedy with Kovair Omnibus platform. The integration is aligned to Release, Incident and Problem. Incident or Problem Management is reactive and is typically initiated in response to a customer call or an automated event. The adapter automatically handles essential Remedy data in the background and updates the Omnibus platform.
Web Services-Enhanced Agile Modeling and Integrating Business ProcessesMustafa Salam
We propose a model-driven approach, based on Web services standards, for modeling and integrating agile business processes using Web services. The choice of focusing on Web services technology was not arbitrary. The large and broad adoption of this technology by enterprises will lead most business processes to be performed using Web services. Besides, the added value of Web services and their great interest to business process management are beyond doubt. Web services produce, on the one hand, loosely coupled applicative components.
On the other hand, they are the most widely used implementation technology of SOA (Service-Oriented Architecture), which is based on the large experiences of software and distributed component technologies. Being founded on the XML (eXtensible Markup Language) language, the SOAP (Simple Object Access Protocol) protocol and the UDDI (Universal Description Discovery and Integration) repository, this technology can be considered as an appropriate mean to ensure interoperability, data exchange and the publication and discovery of business processes when they can be implemented as Web services.
Asset Management (SAM). The training equips participants with the necessary skills and knowledge to effectively manage software assets within the ServiceNow platform. Through interactive virtual sessions, participants learn about software licensing, compliance, procurement, and vendor management. The training covers key concepts and best practices in SAM, enabling learners to optimize software utilization, reduce costs, and mitigate compliance risks. With experienced instructors and hands-on exercises, Multisoft Virtual Academy ensures a practical learning experience, empowering professionals to excel in SAM implementation and administration. The training program serves as a valuable resource for individuals seeking to enhance their expertise in ServiceNow SAM.
Framework for Online Software Evolution FOSE 04AUG22.pdfPutcha Narasimham
Framework for Online Software Evolution: FOSE
Abstract
Business Application Software BAS malfunctions often during early stages of development and deployment. They are inevitable and unavoidable. They are costly and time consuming to fix. There are two kinds of errors that cause BAS malfunction, (1) Errors in Business Policies, Rules, Information and Data (2) Software Errors of BAS. It is here proposed that some means of quick and safe correction and relaunching process be built into software design and operation. There are two separate proposals for (1) and (2). The second is discussed here.
ASIS (current) Process Map shows BAS running on its platform with its actors. The software development system (CI/CD Server) with BAS Developers is NOT connected to BAS or actors of BAS. The proposed Framework for Online Software Evolution FOSE is added to interconnect BAS Developer, CI/CD Server, and Platform of BAS online (while running).
Business Actor of BAS initiates Software Correction Request and online Business Authority (specially added actor of BAS) approves it for transmission to FOSE. Approved Software Correction Requests flow from BAS to FOSE and FOSE to BAS Developer. The BAS Developer then identifies the affected parts of BAS that need correction and works on the source code of BAS available in CI/CD Server. Then he or she corrects parts of BAS and tests them to generate a corrected trial version of BAS. The corrected trial version of BAS is available to the end users of BAS for evaluation of how their requests have been processed and met. The corrected and tested parts of BAS are then released to the Platform of BAS. The framework FOSE is notified of this for updating the status of approved software correction requests maintained in FOSE. Then FOSE allows launch of the new version of BAS. Making end users initiate “software correction requests”, approving them and passing them through FOSE to online BAS Developers in a closed loop, are the key factors for software evolution.
Thus, the BAS together with FOSE, becomes robust BAS continually. Here the software itself is Agile---not the software development. Incomplete software can safely be launched and run without frequent crashes. Unspecified user requirements get systemically captured from the business actors and met.
---III---
See examples and explanation in a separate word document
ServiceNow Tokyo Release brings you a new and improved user experience, with new features, improved reporting, and management capabilities. ServiceNow Tokyo Release is the latest ServiceNow release, which brings you a refreshed look and feel from previous versions of ServiceNow. It provides new features to help you transform your business processes and improve customer experience, connect with partners, and drive innovation.
IBM Business Process Manager (BPM) updates are now released as quarterly cumulative fixes to enable you to get the latest fixes and product enhancements with a simple in-place upgrade. IBM BPM 8.5.7 Cumulative Fix 2017.06 is now available for you to download and upgrade today. See my blog for more details. https://developer.ibm.com/bpm/2017/06/ibm-bpm-8-5-7-cf2017-06-now-available/
Managing IT as A Service with System CenterLai Yoong Seng
In order to be able to successfully in running IT As a Service, we need to have a complete solution that resolves around monitoring of health state of service, tracking and remediation of issues & pain points in the services and how we can automate these process to make to address this issue consistently. In this session, we will demonstrate how SCOM, Service Manager and Opalis work together to deliver an integrated monitoring and response solution across the System Center Suite.
Salesforce Lightning Process Builder IS the next-generation workflow toolBMC Software
Providing added flexibility and more power, combining what would have been multiple workflow rules into a SINGLE process. Salesforce Lightning Process Builder is a point and click graphical interface that provides a canvas for administrators to quickly and easily create workflow that used to require complex Apex coding. It has opened the door for administrators to design straightforward workflow that can create and/or update related records, including child records.
In this presentation we deliver the main points of management and collaboration with IT departments in non-IT companies.
We define the role of IT in business, maturity model for IT, basic concepts for Service catalog and Service level agreement.
ITSM is a way for continuous improvement!
Service Delivery & Automation Configure & DeployRonnie Isherwood
An older (online) presentation I've given for Microsoft on service delivery and automation using Microsoft System Center Service Manager and Orchestrator.
Download link - https://www.kovair.com/adapters/kovair-bmc-remedy-integration-datasheet/
‘Kovair Remedy Integration Adapter’ integrates BMC Remedy with Kovair Omnibus platform. The integration is aligned to Release, Incident and Problem. Incident or Problem Management is reactive and is typically initiated in response to a customer call or an automated event. The adapter automatically handles essential Remedy data in the background and updates the Omnibus platform.
Web Services-Enhanced Agile Modeling and Integrating Business ProcessesMustafa Salam
We propose a model-driven approach, based on Web services standards, for modeling and integrating agile business processes using Web services. The choice of focusing on Web services technology was not arbitrary. The large and broad adoption of this technology by enterprises will lead most business processes to be performed using Web services. Besides, the added value of Web services and their great interest to business process management are beyond doubt. Web services produce, on the one hand, loosely coupled applicative components.
On the other hand, they are the most widely used implementation technology of SOA (Service-Oriented Architecture), which is based on the large experiences of software and distributed component technologies. Being founded on the XML (eXtensible Markup Language) language, the SOAP (Simple Object Access Protocol) protocol and the UDDI (Universal Description Discovery and Integration) repository, this technology can be considered as an appropriate mean to ensure interoperability, data exchange and the publication and discovery of business processes when they can be implemented as Web services.
Asset Management (SAM). The training equips participants with the necessary skills and knowledge to effectively manage software assets within the ServiceNow platform. Through interactive virtual sessions, participants learn about software licensing, compliance, procurement, and vendor management. The training covers key concepts and best practices in SAM, enabling learners to optimize software utilization, reduce costs, and mitigate compliance risks. With experienced instructors and hands-on exercises, Multisoft Virtual Academy ensures a practical learning experience, empowering professionals to excel in SAM implementation and administration. The training program serves as a valuable resource for individuals seeking to enhance their expertise in ServiceNow SAM.
1. Ensim Unify Service Provider Edition Microsoft Business Online Productivity Suite (BPOS) and Exchange 2010 provisioning
2.
3. Exchange 2010 and Microsoft BPOS provisioning demo This presentation demonstrates the end-to-end experience in provisioning Exchange 2010 and Microsoft Business Productivity Suite (BPOS) for Service Providers. The BPOS capability is available for Microsoft BPOS syndication partners. These services are available now for deployment. Contact Ensim for more information: [email_address]
41. The end user control panel… Exchange 2010 self management
42. Ensim Unify Service Provider Edition This presentation demonstrates the end-to-end experience in provisioning Exchange 2010 and Microsoft Business Productivity Suite (BPOS) for Service Providers. These services are available NOW for deployment on the market leading Ensim Unify Service Provider service delivery platform. Contact Ensim for more information: [email_address] or call us: Toll free in North America 1-877-MY-ENSIM EMEA +31 79 3716128 Outside North America +1 408-496-3700