1. Martha M. Garrett marthagarrett@ymail.com
4207 Franklin Commons Ct.
Franklin, TN 37067
615.925.1992 (mobile)
SUMMARY
Inherent in each position detailed below is over 15 years of experience with business analysis,
consultation, and project management inherent with training. Proven ability to simultaneously
collaborate with multiple teams to bring projects to completion, under budget and deadline.
EMPLOYMENT
Vertek Solutions
10/2015 – 12/2015
Contract Instructional Designer – Community Health Systems
A short-term project under tight deadline, this contract position collaborated with team of
Instructional Designers to create and deliver Agile online learning courses for MEDHOST.
Bradley Arant Boult Cummings, LLP
4/2013 – 10/2015
Technology Trainer
Using Agile principles, collaborated with functional teams (Training, IT, attorneys, Human
Resources) to perform regression testing on upgrades/add-ons to standard and proprietary
software. Lead editor of training documentation upgrade project (user guides, manuals, etc.)
utilizing team members and multiple subject matter experts to ensure accurate and translatable
instructions for end-users. Create interactive online training modules regarding software updates
and revisions. Collaborate with designers of intranet and (un)secure extranet sites for
internal/external clients. Dedicated trainer requested by newly-acquired firm to implement
systems and perform analysis to create collaborative best practices. Executed integration and
functional testing to ensure usability of new and upgraded software, as well as add-on programs
for existing software.
Rezult Technology
7/2012 – 4/2013
Contract Technical Writer – Conservation Services Group (contractor for Tennessee Valley Authority)
Project to develop multiple User Guides related to online database for incentive programs
targeting multiple end-user groups and the administrative group simultaneously. Utilizing a
combination of Agile and Waterfall methods, meet with subject matter experts (SMEs) to
confirm the accuracy and validity of content. Developed standards for large SME group to
improve collaboration and editing among cross-functional teams. Performed functionality testing
for database and wrote release notes to document functional changes to the database. Draft
regression testing plan for latest database version and tested software version for bugs and
glitches; report same to developers for fixes. Verified accuracy of statistical report related to
database and online user testing.
Franke Foodservice Systems, Inc.
2/2012 – 6/2012
eLearning Project Manager
Ground-floor design and development of global eLearning program implementing ecommerce and
foreign language translations. Using Lean Six Sigma and Agile methods, collaborate with
subject matter experts (SMEs) to create videos, online training modules and training quick
reference guides for internal and external users. Consulting with SMEs and stakeholders, develop
narration scripts for modules and edit same using software packages in the Adobe Premier Pro
Suite. Develop standard operating procedures for creating, testing and documenting online
training (eLearning). Analyze current learning management system (LMS) to determine ability to
serve the company’s domestic and foreign interests, both which includes providing comparative

2. Martha M. Garrett
marthagarrett@ymail.com
615.925.1992 (mobile) TRAINING DEVELOPER / TECHNICAL WRITER
analysis of potential replacement LMS programs. Administer LMS by setting up administrative
duties and properties, publish content for user access. Consultation with other departments to
determine leverage opportunities and advisability for e-commerce.
Rezult Technology
12/2010 – 2/2011; 3/2013
Contract Training Specialist – Specialty Care
Short-term contracts to provide collaborative development of customized training materials for
proprietary software systems, consulting with multiple departments and subject matter experts to
review/edit materials.
Bass, Berry & Sims, PLC
4/2007 – 11/2010
Trainer
Ground-floor design and development of eLearning program using Agile and Waterfall
methodology. Collaborate with team to design interface and select functionality of learning
management system (LMS). Consult with subject matter experts (SMEs) to create online training
modules and training quick reference guides for internal users. Test and edit content for
uploading to the LMS. Review and analyze out-of-the-box material to determine suitability for
publishing content to the LMS. Perform administrative duties of the LMS. Develop knowledge of
proprietary software in quick timeframe for use as subject of eLearning training modules,
documentation and classroom training. Consult with stakeholders and cross-functional teams to
design and implement matter-centric folder structure templates. Perform testing related to
matter-centricity for accuracy and usability. Present principles and best practices for using
matter-centric folders in FileSite, the firm’s document management software.
Riley Warnock & Jacobson, PLC (f/k/a Bowen Riley Warnock & Jacobson, PLC)
5/2005 - 4/2007
Legal Assistant
Lead assistant for firm billing management. Using the Waterfall method, work with
stakeholders and rainmakers to develop best practices for managing e-billing clients
specifications and third-party billing. Collaborate with billing assistants to create documentation
related to the conversion of the firm’s billing software. Work with Human Resources to create
onboarding materials, curriculum and training materials to promote continuous staff
development.
Hallmark College (f/k/a Hallmark Institute of Technology)
9/2000 - 4/2005
Business Program Chair
Using combination of Waterfall and Agile concepts, lead instructor team (de facto subject
matter experts (SMEs)) to review and develop curriculum for courses pertaining to all programs
provided by the school. Manage team of instructors to provide two (2) half-day classes per day
on a four (4) week rotating basis, simultaneously tracking attendance and grades. Manage
change related to term-specific scheduling variances, receiving two (2) top service awards.
Review and recommend course materials in compliance with regulatory standards of the Texas
Higher Education Coordinating Board (THECB). Work with team of instructors to compile
curriculum and schedule courses for multiple programs (Aeronautics, Electronics, Medical, and
Networking). Design scheduling schematic to ensure student eligibility for financial aid.

3. Martha M. Garrett
marthagarrett@ymail.com
615.925.1992 (mobile) TRAINING DEVELOPER / TECHNICAL WRITER
Cox Smith Matthews Incorporated (f/k/a Matthews & Branscomb)
6/1999-5/2000
Trainer
Create user documentation (quick reference guides and instruction manuals) and training
opportunities regarding in-house software programs. Supervise word processing team to assign
incoming support requests and manage temporary staff as necessary. Collaborate with IT
Department to design database for tracking client information.
Conseco, Inc.
10/1996 - 2/1999
Department of Insurance Complaints Analyst / Sales Quality Analyst
Design and development of databases to track multiple departments of insurance complaints per
state. Analyze and report metrics of complaints (sender, resolution, etc.) to upper management.
Create and implement quality control measures to ensure response compliance. Manage and
retain records related to potential market conduct examinations from state departments of
insurance.
EDUCATION
Harding University – Searcy, AR
May 1990B.A. Office Systems, 1990
May 1992 Certification – Secondary Business Education (Arkansas)
SKILLS
 3bClean
 AccuRoute
 Adobe Captivate (3 thru 8)
 Adobe Creative Suite 5.5
 Adobe Premiere Pro
 Bomgar Representative Console
 Citrix
 Client Connect
 CM/ECF (electronic legal filing system)
 eDOCS (fka Hummingbird DM)
 Elite WebView
 eTIME
 Extranet (consult and design)
 FileSite 8.5
 Intapp Time
 InterAction
 iPay Statements
 JIRA / ERIS (work order tracking system)
 Litera Change-Pro
 Lotus Notes
 MEDHOST
 Meeting Room Manager
 Microsoft Office 2013
 Mimecast
 SharePoint
 TechSmith SnagIt!
 Time Builder
 TVA E-Tracker (Tennessee Valley Authority)
CERTIFICATIONS & MEMBERSHIPS
 MOUS (Microsoft Office User Specialist)
 Instructional Design for e-Learning (ASTD)
 ATD (fka ASTD)
 ILTA (International Legal Technology Assn.)