1. MILLENNIUMSPASALON.COM | MEEVO.COM
HOW TO
Foster Growth through Culture

2. What Makes You,
MILLENNIUMSPASALON.COM | MEEVO.COM
You?

3. We understand what it
takes. How to talk the talk,
and walk the walk.

4. Millennium is a
leader in education in
the beauty and
wellness industry.

5. The Importance of
MILLENNIUMSPASALON.COM | MEEVO.COM
Culture.

6. What makes you
different from the
salons and spas
down the street?

7. What’s going to make
people want to come
back?

8. What makes you
memorable?

9. People naturally gravitate towards a culture
that makes them feel good about themselves.
Clients Staff

10. Build a culture that makes
people want to come back,
that makes people talk
about you, and that makes
them excited.

11. Salon Software that
emphasizes the passion
that salons have for the
beauty industry.
Millennium & Meevo’s
features can build a
culture of greatness.

12. Nurturing Culture Through
MILLENNIUMSPASALON.COM | MEEVO.COM
Team Education.

13. Educate your entire team
about growth indicators.

14. Educate your entire team
about growth indicators.
1
New Guest
Per Month
2
New Guest
Retention
3
Repeat Guest
Retention
4
Frequency
Of Visit
5
Average
Ticket
6
Productivity

15. Service Providers need to
understand how the Growth
Indicators are going to help them
become more successful.
- SET INDIVIDUAL GOALS

16. What If?
The impact the Growth Indicators can have
on future performance.

17. Front Desk needs to
“Speak Millennium”
by understanding their
impact on the Growth
Indicators, and by
putting in their
own efforts to help
the business.
- REBOOK, AVG TICKET

18. Every single person is a part of your team –
everything they do impacts the business.
Understanding the Growth Indicators will
not only allow them to succeed, but allow
the business to succeed as well.
- SET TEAM GOALS

19. How This Affects
MILLENNIUMSPASALON.COM | MEEVO.COM
Growth.

20. Understanding their numbers,
and how they work hand in hand
with the Growth Indicators

21. Speak Millennium.
The Language of Growth
New Guests
Per Month
Varies
New Guests
Retention
50%
GOAL
Repeat Guests
Retention
80%
GOAL
Frequency
Of Visit
7-8x
GOAL
Average
Ticket
$5
MORE PER
GUEST

22. The MA200
Overall for the business, and for employees.

23. Motivating & Incentivizing Staff to
MILLENNIUMSPASALON.COM | MEEVO.COM
Participate.

24. Software that utilizes
the best reports in the
beauty industry.

25. How are you
motivating your staff to
embody the culture
that you have created?

26. How are you
incentivizing your
staff for embodying
the culture?
Contests
Rewards
& Prizes
Gamification

27. Proven growth indicators
and strategies that help
motivate and incentivize an
entire staff.

28. How are you
motivating your
clients and influencing
behavior?
Client loyalty
system

29. Real Experiences From a
MILLENNIUMSPASALON.COM | MEEVO.COM
Real Owner.

30. He stepped away from his business,
and came back revived. Started putting certain
things into play to help mold his business.

31. Recognizing the
MILLENNIUMSPASALON.COM | MEEVO.COM
Problem

32. Retention
New Clients
You have
a referral
program
?

33. Implementing a
MILLENNIUMSPASALON.COM | MEEVO.COM
Solution

34. Make it all
about the
Guest
experience

35. Getting Your Staff
MILLENNIUMSPASALON.COM | MEEVO.COM
Engaged

36. My team understands why
PREBOOKING is important,
which is why they use the
MillenniumGo app to book
clients before they leave
the chair.

37. Challenge them to be their best.
RETAIL SALES
Challenges
AVERAGE TICKET
Challenges
PREBOOKING
Challenges

38. Equip your team with
the education and
tools they need, and
watch them grow.

39. Experiencing the
MILLENNIUMSPASALON.COM | MEEVO.COM
Results

40. Rebook Percentages
67%
YESTERDAY
67%
THIS MONTH
76%
THIS WEEK
70%
LAST WEEK

41. Average Ticket
$71.74
YESTERDAY
$76.27
THIS WEEK
$76.74
LAST WEEK
$77.49
THIS MONTH

42. Where Does it End?
MILLENNIUMSPASALON.COM | MEEVO.COM
It Doesn’t

43. Culture Culture starts with the
experience over the phone when
clients book their appointments,
continues when they arrive, is
reinforced by the service
provider, and remains with them
AFTER they leave.

44. Utilize DemandForce to send
out Thank You E-mails, New
Client Welcome E-Mails,
Feedback Forms, Reviews,
Promotions, etc.

45. Network with Like-Minded
Professionals