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Presented by
Dr. Rinku Mittal
B.D.S.|M.I.D.A.
DIRECTOR, SHUBHAM DENTAL CLINIC
ROLE OF
DIGITAL
MARKETING IN
DENTAL BUSINESS
What is digital marketing
Role of digital marketing in dental business
Platforms of digital marketing
Case study of biggest dental chain in India
Creating a road map for dental digital marketing
Content ideas for digital marketing
Conclusion
PRESENTATION OUTLINE
Digital Marketing or online marketing is the
method of promoting a brand or service or
business to connect with potential
customers or clients by using internet
services. We use various technologies like
our mobile phones, laptops, and computers
to showcase and promote our business on
various search engines like Google and
Yahoo, on different social media platforms
like Facebook and Instagram to generate
more business.
WHAT IS
DIGITAL MARKETING?
PLATFORMS OF DIGITAL MARKETING
WHY IS DIGITAL MARKETING IMPORTANT
Digital marketing is on the rise – surpassing spend on traditional marketing for the first
time ever in 2019. This is opposed to traditional marketing methods – which have to be
planned and placed well in advance. 
The world has 7.7 billion people and 4.4 billion people use the internet
Nearly 30 percent of consumers would rather interact with brands via social channels
versus going to a store.
To be competitive, organizations need to be present across digital channels and
devices. However, this doesn’t mean offline channels should be ignored altogether. The
best way to meet consumer demands is with an omnichannel presence – which
combines offline and digital elements.
DENTAL BUSINESS-OVERVIEW
ONE CHAIR PRACTICE
TWO CHAIR OR MUTIPLE CHAIR PRACTICE
DENTAL DEPARTMENT IN A HOSPITAL
VARIOUS DENTAL SERVICES
CROWNS AND BRIDGES
ROOT CANAL TREATMENT
FILLINGS
SCALING AND POLISHING
BLEACHING OF TEETH
REMOVABLE AND FIXED DENTURES
EXTRACTION AND IMPACTION OF TEETH
IMPLANTS AND SURGERIES
It is important for every business.
Digital marketing plays an
important role in achieving good
heights.
It has its own importance in field
of medicine, hospitals and pharma
industries.
Every doctor now a days take help
of digital marketing agency to
grow the foot fall in the hospital.
Same is the case with the dental
business.
ROLE
OF
DIGITAL
MARKETING
As we all are in digital marketing,lets see what can we
do to grow the business of our client who runs a
dental hospital.
We are going to see how it’s essential in landing new
patients, increasing brand recognition, and improving
the online reputation of our client.
Are you ready to get started? Let’s go!!!
We need more customers , more engagement, more
interactions and more reputation and online presence
of our client.
OUR MOTTO FOR OUR CLIENT
We should work continuously with the dental business and
showcase the dentists efforts online and build a family and
community within their patient base and beyond. 
Our aim should be limitless success, garnering new
impressions and better results every quarter. And that’s the
magic of dental marketing for your client’s clinic.
You can make or break a dental practice or any other
business and here we are going to make a roadmap for this
particular business so that we can achieve great heights of
success for our client as well as for us.
CASE STUDY
OF BIGGEST
DENTAL CHAIN
IN
INDIA
Clove Dental is today the largest dental chain in India with over
285+ fully-equipped clinics and more than 700+ dental experts
offering world-class oral care across India.
It’s a Star Dental brand and a member of the Royal Society of
Medicine, UK.
Clove network offers high quality oral healthcare services.
However,they did not reach at such exalted position overnight
and it once looked for a reliable digital marketing partner to
expand its footprints and take quality healthcare treatment to
more people and places.
It wanted its digital partner to produce quality leads so that
the business get new customers and continue scaling new
heights.
WHAT WERE THE
CHALLENGES IN FRONT
OF CLOVE DENTAL?
LOW CONVERSION RATE AND POOR
ORGANIC TRAFFIC.
UNIMPRESSIVE POST REACH, PAGE LIKES
AND CPL(COST PER LEAD)
LACK OF QUALITY LEADS COUPLED WITH
LOW FOOTFALLS IN CLINICS.
UNAWARENESS AMONG THE TARGET
GROUP RESPONSIBLE FOR LOW GROWTH
RATE OF CLOVE.
Solution
of
Clove
Dental
Clove Dental chose the team of Mind Digital as their digital marketing
partner.
The team decided to rely on a full-spectrum online marketing strategy.
They chose specific channels online, ran successful ads/campaigns and
helped boost visibility as well as brand awareness for this clove
healthcare.
They employed a mix of SEO, PPC and social strategy to drive to the
solution.
In PPC, the strategy was to use right match keywords.
In SEO, the team fixed on-page issues, boosted website loading speed,
focused on local SEO and generated high-quality backlinks.
The social strategy was to create regular unique post to engage visitors
across social channels and also educate them on the importance of oral
healthcare.
COMMUNITY DRIVE CONTESTS DISCOUNTS
ANNUAL HEALTH PLANS
So lets’s start the journey of achieving heights
like the combo of
CLOVE DENTAL
AND
MIND DIGITAL
CREATING
A
GROWTH
PLAN OR
ROADMAP
First and most crucial step is to create a
strategy.
Pick the platforms you want to be active
on
Settle on Specific Types of Content
Be community focussed
Content is the supreme
Analyse all your efforts
STRATEGY NO. 1
Choose the various social platforms you want to be active.
Try to be active on every platform like Facebook, Instagram, Twitter,
You tube, Linkedin and Quora etc.
Instagram and facebook are safe bets as they are family centric and
one can easily target the age and sexes.
You can have your business pages on these platforms to enhance your
practice.
Try to be consistent on these platforms. Keep posting and telling the
audience frequently about your business. If you are posting once in a
blue moon, your clients will not feel connected.
Brand yourself or your client as a friendly and local dentist and people
will start trusting you.
STRATEGY NO. 2
Not only on these social mediums, but try to
be active also on dental platforms like Practo,
Lybrate, Healthcare and 1 mg etc.
For more
corporate
types of
content and
educational
content, I
would
recommend
Linkedin.
Answer the queries of the
patients and interact with
the other doctors too . This
will increase the
interaction and will lead to
more patient generation. It
will also increase your
personal brand value on
online platform
STRATEGY NO. 3
One should have a website of the
dental clinic where you can
showcase the services provided by
you, your patient testimonials, your
cases and regular updates.
It will make easy for your audience
to search you online.
You can optimize your clinic
website through SEO and this will
help in improving the google search
ranking of your website.
Local SEO is the most important
part of digital marketing for dental
clinics.
Your
website is
your first
impression
KEYWORDS
ARE
IMPORTANT
TO GET
RANKED
Find out what
keywords your rivals
are using to achieve
high rankings
BE STRATEGIC
AUDIENCE
TARGETING
IS MUST
STRATEGY NO. 4
1.Google posts
2.Appointment bookings
3.Questions and answers
4.Promote events on GMB
5.Online chat option
6.Business description
7.Google reviews and thanks
STRATEGY NO. 5
STRATEGY NO. 6
STRATEGY NO. 7
STRATEGY NO. 8
Content is supreme.
Blogging refers to writing, photography, and other media that's self-
published online.
It should be posted timely ,may be informative, advice or fun.
It should be engaging..people should feel connected with you.
One can do blogging either himself or herself, or can hire a content
writer or any celebrity to spread the word of mouth about your dental
clinic.
There are various platforms for blogging like wordpress.com, blogger,
tumblr,medium, squarespace etc.
This is called influence marketing.
Should you have a blog for your dental website?
STRATEGY NO. 9
THIS IS CALLED RELATIONSHIP MARKETING
Create programs to target your patients and
create loyalty to your brand.
Encourage your family and friends to follow your
dental clinic on social media.
Slowly start building your presence on social
media and see yourself or your client growing.
But always be community focused as medical
profession is a noble profession. So always deal
with dignity, grace and care.
STRATEGY NO. 10
Analyze all the efforts made by you
to grow your business through
digital marketing from time to
time.
If something is not clicking, you
have to change the strategy or you
can take the help of a digital
marketing agency to help you in
achieving your goals.
ALERT!
DIFFERENCE BETWEEN DENTAL PAID
ADVERTISING AND DENTAL MARKETING
Marketing and advertising are two different things. We’re not
asking you to spend money outright on ads when we’re
encouraging you to embrace dental marketing for your practice.
(We won’t say it’s a bad idea, though.)
When we’re talking about marketing, we’re talking about things
you can do NOW to bring more patients into your practice.
Dental paid advertising is much more targeted and specific.
You pay, say, Facebook, and they put your ad in front of your
audience.
 Organic digital marketing for dentists requires YOU to actively
find your audience and provide them with information that will
continually draw them closer to your practice.
CONTENT
IDEAS
How you’re helping the community
An inside look at the ways you’re improving the patient
experience in your practice
Show off handy features, like apps/the ability to book
appointments online and other patient-friendly tools.
Give out promotions when patients share your content or
check-in!
Discuss the impact of trends on teeth and bone health like
tooth jewelery.
Debunk myths around dentists and oral health
Fun facts about dentistry
Utilize old content into new and exciting, engaging content. 
SOME
EXAMPLES
OF
CONTENT
IDEAS
CUSTOMER REVIEWS
CELEBRATE
AND SHARE
ON SOCIAL
PLATFORMS
SHARE
FUN
FACTS
SHARE
SOME
INFORMATIONAL
CONTENT
EDUCATE
YOUR
AUDIENCE
CELEBRATE
THE LITTLE
THINGS
SHOWCASE
YOUR BLOGS
ON SOCIAL
MEDIA
PLATFORMS
New
Blog
Show your
cases of
the day
SHOW THE
PATIENTS
SUCCESS
STORIES
SHOW THE
SERVICES
PROVIDED
BY YOU
SHOW THE
VIDEO
TESTIMONIALS
OF YOUR
PATIENTS
SHOW
VARIOUS
METHODS OF
STERILIZATION
WHY??
SHOW THE
CAMPS DONE
BY YOU AND
TRY TO GO LIVE
Live
ENGAGE YOUR
AUDIENCE BY
ASKING THEM
TO TAG
SOMEONE
ASK YOUR
PATIENTS TO
LEAVE REVIEW
FOR YOU
SOME
MOTIVATIONAL
QUOTES
JUST FOR FUN
TIPS OF
THE DAY
CELEBRATE
THE NATIONAL
VICTORIES
MOMENT
MARKETING
ENJOY
ALONG
WITH
NATION
POST A VIDEO
TOUR OF
YOUR CLINIC
CLINIC TOUR
SHOW YOURSELF ON EVERY PLATFORM
Every dentist or dental practice should think of going
in digital marketing. It’s high time to make changes
and one should include digital marketing also along
with conventional methods of marketing.
You can MAKE OR BREAK your practice and can
improve your brand recognition through all these
means as the INTERNET IS KING nowadays.
You can do it yourself or you can hire a digital
marketing agency to fulfill your requirements. They
will handle your online stuff and you will focus on
DENTISTRY. Wishing good luck to all those who are
including digital marketing in their practice.
MANTRA
SHUBHAM DENTAL CLINIC

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Digital Marketing Roadmap for Dental Business

  • 1. Presented by Dr. Rinku Mittal B.D.S.|M.I.D.A. DIRECTOR, SHUBHAM DENTAL CLINIC ROLE OF DIGITAL MARKETING IN DENTAL BUSINESS
  • 2. What is digital marketing Role of digital marketing in dental business Platforms of digital marketing Case study of biggest dental chain in India Creating a road map for dental digital marketing Content ideas for digital marketing Conclusion PRESENTATION OUTLINE
  • 3. Digital Marketing or online marketing is the method of promoting a brand or service or business to connect with potential customers or clients by using internet services. We use various technologies like our mobile phones, laptops, and computers to showcase and promote our business on various search engines like Google and Yahoo, on different social media platforms like Facebook and Instagram to generate more business. WHAT IS DIGITAL MARKETING?
  • 5. WHY IS DIGITAL MARKETING IMPORTANT Digital marketing is on the rise – surpassing spend on traditional marketing for the first time ever in 2019. This is opposed to traditional marketing methods – which have to be planned and placed well in advance.  The world has 7.7 billion people and 4.4 billion people use the internet Nearly 30 percent of consumers would rather interact with brands via social channels versus going to a store. To be competitive, organizations need to be present across digital channels and devices. However, this doesn’t mean offline channels should be ignored altogether. The best way to meet consumer demands is with an omnichannel presence – which combines offline and digital elements.
  • 6.
  • 7. DENTAL BUSINESS-OVERVIEW ONE CHAIR PRACTICE TWO CHAIR OR MUTIPLE CHAIR PRACTICE DENTAL DEPARTMENT IN A HOSPITAL
  • 8. VARIOUS DENTAL SERVICES CROWNS AND BRIDGES ROOT CANAL TREATMENT FILLINGS SCALING AND POLISHING BLEACHING OF TEETH REMOVABLE AND FIXED DENTURES EXTRACTION AND IMPACTION OF TEETH IMPLANTS AND SURGERIES
  • 9. It is important for every business. Digital marketing plays an important role in achieving good heights. It has its own importance in field of medicine, hospitals and pharma industries. Every doctor now a days take help of digital marketing agency to grow the foot fall in the hospital. Same is the case with the dental business. ROLE OF DIGITAL MARKETING
  • 10.
  • 11. As we all are in digital marketing,lets see what can we do to grow the business of our client who runs a dental hospital. We are going to see how it’s essential in landing new patients, increasing brand recognition, and improving the online reputation of our client. Are you ready to get started? Let’s go!!! We need more customers , more engagement, more interactions and more reputation and online presence of our client.
  • 12. OUR MOTTO FOR OUR CLIENT We should work continuously with the dental business and showcase the dentists efforts online and build a family and community within their patient base and beyond.  Our aim should be limitless success, garnering new impressions and better results every quarter. And that’s the magic of dental marketing for your client’s clinic. You can make or break a dental practice or any other business and here we are going to make a roadmap for this particular business so that we can achieve great heights of success for our client as well as for us.
  • 14. Clove Dental is today the largest dental chain in India with over 285+ fully-equipped clinics and more than 700+ dental experts offering world-class oral care across India. It’s a Star Dental brand and a member of the Royal Society of Medicine, UK. Clove network offers high quality oral healthcare services. However,they did not reach at such exalted position overnight and it once looked for a reliable digital marketing partner to expand its footprints and take quality healthcare treatment to more people and places. It wanted its digital partner to produce quality leads so that the business get new customers and continue scaling new heights.
  • 15. WHAT WERE THE CHALLENGES IN FRONT OF CLOVE DENTAL?
  • 16. LOW CONVERSION RATE AND POOR ORGANIC TRAFFIC. UNIMPRESSIVE POST REACH, PAGE LIKES AND CPL(COST PER LEAD) LACK OF QUALITY LEADS COUPLED WITH LOW FOOTFALLS IN CLINICS. UNAWARENESS AMONG THE TARGET GROUP RESPONSIBLE FOR LOW GROWTH RATE OF CLOVE.
  • 18. Clove Dental chose the team of Mind Digital as their digital marketing partner. The team decided to rely on a full-spectrum online marketing strategy. They chose specific channels online, ran successful ads/campaigns and helped boost visibility as well as brand awareness for this clove healthcare. They employed a mix of SEO, PPC and social strategy to drive to the solution. In PPC, the strategy was to use right match keywords. In SEO, the team fixed on-page issues, boosted website loading speed, focused on local SEO and generated high-quality backlinks. The social strategy was to create regular unique post to engage visitors across social channels and also educate them on the importance of oral healthcare.
  • 19. COMMUNITY DRIVE CONTESTS DISCOUNTS ANNUAL HEALTH PLANS
  • 20. So lets’s start the journey of achieving heights like the combo of CLOVE DENTAL AND MIND DIGITAL
  • 21.
  • 23. First and most crucial step is to create a strategy. Pick the platforms you want to be active on Settle on Specific Types of Content Be community focussed Content is the supreme Analyse all your efforts
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  • 25.
  • 27. Choose the various social platforms you want to be active. Try to be active on every platform like Facebook, Instagram, Twitter, You tube, Linkedin and Quora etc. Instagram and facebook are safe bets as they are family centric and one can easily target the age and sexes. You can have your business pages on these platforms to enhance your practice. Try to be consistent on these platforms. Keep posting and telling the audience frequently about your business. If you are posting once in a blue moon, your clients will not feel connected. Brand yourself or your client as a friendly and local dentist and people will start trusting you.
  • 28.
  • 29.
  • 30. STRATEGY NO. 2 Not only on these social mediums, but try to be active also on dental platforms like Practo, Lybrate, Healthcare and 1 mg etc.
  • 31. For more corporate types of content and educational content, I would recommend Linkedin.
  • 32. Answer the queries of the patients and interact with the other doctors too . This will increase the interaction and will lead to more patient generation. It will also increase your personal brand value on online platform
  • 34. One should have a website of the dental clinic where you can showcase the services provided by you, your patient testimonials, your cases and regular updates. It will make easy for your audience to search you online. You can optimize your clinic website through SEO and this will help in improving the google search ranking of your website. Local SEO is the most important part of digital marketing for dental clinics.
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  • 37.
  • 38. KEYWORDS ARE IMPORTANT TO GET RANKED Find out what keywords your rivals are using to achieve high rankings
  • 41. 1.Google posts 2.Appointment bookings 3.Questions and answers 4.Promote events on GMB 5.Online chat option 6.Business description 7.Google reviews and thanks
  • 46. Content is supreme. Blogging refers to writing, photography, and other media that's self- published online. It should be posted timely ,may be informative, advice or fun. It should be engaging..people should feel connected with you. One can do blogging either himself or herself, or can hire a content writer or any celebrity to spread the word of mouth about your dental clinic. There are various platforms for blogging like wordpress.com, blogger, tumblr,medium, squarespace etc. This is called influence marketing.
  • 47. Should you have a blog for your dental website?
  • 48. STRATEGY NO. 9 THIS IS CALLED RELATIONSHIP MARKETING
  • 49. Create programs to target your patients and create loyalty to your brand. Encourage your family and friends to follow your dental clinic on social media. Slowly start building your presence on social media and see yourself or your client growing. But always be community focused as medical profession is a noble profession. So always deal with dignity, grace and care.
  • 50. STRATEGY NO. 10 Analyze all the efforts made by you to grow your business through digital marketing from time to time. If something is not clicking, you have to change the strategy or you can take the help of a digital marketing agency to help you in achieving your goals.
  • 52. DIFFERENCE BETWEEN DENTAL PAID ADVERTISING AND DENTAL MARKETING
  • 53. Marketing and advertising are two different things. We’re not asking you to spend money outright on ads when we’re encouraging you to embrace dental marketing for your practice. (We won’t say it’s a bad idea, though.) When we’re talking about marketing, we’re talking about things you can do NOW to bring more patients into your practice. Dental paid advertising is much more targeted and specific. You pay, say, Facebook, and they put your ad in front of your audience.  Organic digital marketing for dentists requires YOU to actively find your audience and provide them with information that will continually draw them closer to your practice.
  • 55. How you’re helping the community An inside look at the ways you’re improving the patient experience in your practice Show off handy features, like apps/the ability to book appointments online and other patient-friendly tools. Give out promotions when patients share your content or check-in! Discuss the impact of trends on teeth and bone health like tooth jewelery. Debunk myths around dentists and oral health Fun facts about dentistry Utilize old content into new and exciting, engaging content. 
  • 68.
  • 70. SHOW THE CAMPS DONE BY YOU AND TRY TO GO LIVE Live
  • 71. ENGAGE YOUR AUDIENCE BY ASKING THEM TO TAG SOMEONE
  • 72. ASK YOUR PATIENTS TO LEAVE REVIEW FOR YOU
  • 78. POST A VIDEO TOUR OF YOUR CLINIC CLINIC TOUR
  • 79. SHOW YOURSELF ON EVERY PLATFORM
  • 80.
  • 81. Every dentist or dental practice should think of going in digital marketing. It’s high time to make changes and one should include digital marketing also along with conventional methods of marketing. You can MAKE OR BREAK your practice and can improve your brand recognition through all these means as the INTERNET IS KING nowadays. You can do it yourself or you can hire a digital marketing agency to fulfill your requirements. They will handle your online stuff and you will focus on DENTISTRY. Wishing good luck to all those who are including digital marketing in their practice.
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