Deloitte Consulting Case Competition

Let Technology Do the Work
Deloitte Federal Consulting Case Competition
JKF Consulting of Richmond
Robin Kim, Kelly Farley,
Evan Jones, Marie Humphrey

Overview Challenge Solution Impact Timeline Appendix
Executive Summary
1. Situation
 The National Disaster Management Agency(NDMA) is responsible for
managing, preparing, responding to, and mitigating all disasters.
 Now NDMA is expecting a significant increase of their full time employees
in next three years, due to the additional resources granted by Congress.
2. Challenge
 Unfortunately, the current badging process cannot handle such an increase
in demand in the near future because of inefficiencies in the system.
 Changes to the system must be implemented in a timely manner to meet
the needs of NDMA.
3. Solution
 We will implement a secure, government developed software to
significantly increase the efficiency of the badging process at a low cost.
 We took into consideration your interest in current industry trends.
2
1
3

Directive Mandate
Homeland Security Presidential Directive 12:
Policy for a Common Identification Standard for Federal Employees and Contractors
Need an efficient, unified system that is compatible with other federal agencies
Need toestablish a mandatory,Government-widestandardfor secure and reliable
forms of identificationissuedby the FederalGovernment to its employees
1
2

Assumptions
Federal Emergency Management Agency (FEMA)
 FEMA has the exact same role as NDMA under the Department of Homeland
Security (DHS); therefore, we used FEMA as our model, while taking into account
relevant legislation and statistics of other agencies and budgets.
1
Category FEMA NDMA
Branch
Under
Department of Homeland Security Department of Homeland Security
Mission “To support citizens to ensure to
build, sustain and improve
capability to prepare for, protect
against, respond to, recover from
and mitigate all hazards.”
“To manage, prepare, respond to,
and mitigate all disasters.”

Assumptions
Number of Full-Time Employees(FTE) will grow at a constant rate
3
2
4
5
The badge processing system is primarily paper-based
 Incapable of tracking badges
 No e-signatures
 Lacks data consolidation
 Approval process not completed electronically
Current system processes the badges at a rate of 30 badges/week
If new system is implemented, original employees are required to get new badges

Mission Statement
“To develop a method with a plan that implements an efficient badging
process to support NDMA’s mission to manage, prepare, respond to, and
mitigate disasters for the safety of American people”

Main Challenge
How can NDMA increase their efficiency so that the
agency can handle a 100% increase in employment
in three years?

Key Challenges
2
1
3
No Set Standard Operating Procedure(SOP)
Slow Communication and Approval Process
Ineffective Management of Information
• All units are involved in badging process
• No individuals are solely responsible
• No SOP between the offices
• SOP for each office exist, but outdated and not used
• Most of the individuals spend less than 10% of their time badging without
formal training

Key Challenges
2
1
3
• Does not allow for electronic approvals
• Process is not completed electronically

Key Challenges
2
1
3
• Cannot track the badging process
• Does not consolidate all information at one location

Approaches
Challenges
Conditions
No set SOP
Uncoordinated
process
Slow Process
Not tracked
Not consolidated
Lacks Data
Mismanagement
of Information
Set SOP
Identify roles
and responsibility
Faster Process
Electronic approval
Electronic process
Collects Data
Can track process
Consolidates data
Need a Solution that satisfies such conditions
How can NDMA increase its efficiency?

Solution Tree
How to Increase
Efficiency?
Changes in Procedure
New Standard
Operating Procedure
for Inter-office
Communication
Changes in Human
Resources
Specialization
Introduce Technology
Develop an Integrated
Badging Processing
Technology

Alternative Solutions: New SOP
HOW?
Conditions
 New SOP for inter-office communication
 Tracking and storage unit
 Enforcement protocol
 Formatted and structured communication
 Current building has capacity
 Budget for new hires is available

Alternative Solutions: Human Resources
HOW?
Conditions
 Specialization of badging process with trained personnel
 Establish centralized badging location to consolidate and enable
 Create new standard operating procedure
 Tracking of the badging process
 Current building has the capacity
 Budget for new hires is available

Our Recommendation: Technology
HOW?
 Specialization of badging process
 Training employees
 Establishing a centralized badging location to consolidate and enable
tracking of the badging process
 Create new standard operating procedure
Conditions
 Current building has the capacity
 Budget for the new hires is available

Overview of US Access
The GSA HSPD-12 Managed Service Office (MSO) offers
federal organizations identity management and
credentialing solutions. The USAccess program is a shared
service solution that delivers their clients with a managed,
shared service solution that simplifies the process of
procuring and maintaining PIV compliant credentials that
also meets HSPD-12 milestones for issuing the credentials.

Comprehensive Solutions Framework
Introduction of a
Government Developed
Digitalized Security
Clearance Technology
Once Implemented,
Solves Inefficiencies of
Current System
Results In Effective &
Sustainable Badging
System
STAGE 1 STAGE 2 STAGE 3

Stage 1: Implementing HUB & Software

Stage 1: Employee Specialization
Role
Administrator
Activator Adjudicator Sponsor
Security
Officer
Registrar

Stage 2: Benefits
Speeds Internal Business Processes
 Allows for use of e-signatures
 Expedites communication
 Web-based portals for processing Applicant credentials
 Integrates & generates report
2
3
1
Reliable & Sustainable Badging System
Reduces Costs

2
3
1
 Maintains the credentials throughout their lifecycles
 High availability and disaster recovery capabilities.
Reduces Costs
Stage 2: Benefits

2
3
1
Reduces Costs
 Utilizes economies of scale with 70 other agencies sharing the program
 Minimizes paper expenses
 Lowers capital expenditures
Stage 2: Benefits

Stage 3: Projected Efficiency
*See Appendix for Calculation
0
5000
10000
15000
20000
25000
30000
3 Months Year 1 Year 2 Year 3
System Comparison*
Current US Access
(Badges)
After three years, US
Access will issue ~6x as
many badges as the current
system
Years 3 Months Year 1 Year 2 Year 3
Current System 360 1560 3120 4680
US Access 360 7860 17860 27,860
Added efficiency +0.00% +503.8% +572.4% +595.3%

Stage 3: Projected Efficiency
*See Appendix for Calculation
0
5000
10000
15000
20000
25000
30000
3 Months Year 1 Year 2 Year 3
System Comparison*
Current US Access Badges Issued
(Badges)
Before the three year
deadline, US Access will
process badges for the
required number of
employees
Years 3 Months Year 1 Year 2 Year 3
Current System 360 1560 3120 4680
US Access 360 7860 17860 27,860
Added efficiency +0.00% +503.8% +572.4% +595.3%

Stage 3: Financial Impact
Budget Overview
Base Budget
10% ($595M)
Disaster Relief
90% ($5.6B)
Budget of NDMA as of Fiscal Year 2013
($6.2B)
Category Cost($)
Employee Salaries $1,800,000 per year
Station Hub $16,815
Station Maintenance $5,405 / year
Cards $397,586 / year
Card Maintenance $331,051 / year
Total $2,601,714 / year
Base
Budget
Cost
% OF COST IN BASE BUDGET
Only requires 0.4% of Budget to
Implement US Access

Communication and Stakeholders
State & Local
Government
Disaster
Victims
Taxpayers
Relieved
Responsibility
Needs better
met in
disasters
Effective use
of taxpayer
money
Additional
resources and
greater
productivity
Greater
response
capabilities
Maximizes
productivity,
minimizes
cost
AudienceInterestsMethods

Timeline
Start 3 Months Year 1 Year 2
Year 2
September
Year 3
US Access is
implemented
and specialize
badging staff
hired
US Access fully
implemented and
begins operations
Compare number
of badges
processed and cost
to projected
figures
Reevaluate,
compare, and
assess updated
data
All current NDMA
employees
processed
Deadline met

Questions?

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