The Ritz-Carlton Hotel Company, L.L.C. is the parent company to the luxury hotel chain, The Ritz-Carlton Hotels. Ritz-Carlton operates 87 luxury hotels and resorts in major cities and resorts in 29 countries and territories.
2. “We are ladies and gentlemen serving ladies and gentlemen”
3. 2014
Warm
Welcome
Employee
Senses
Guest Wish
or Need
Employee
Breaks
away from
Routine
Duties
Employee
Applies
Immediate
Positive
Action
Determine
Guest
Reaction
If
Dissatisfied
Anticipation
Compliance
with Guest
Needs
If
Satisfied
Escalate
the
Complaint
Fond
Farewell
Document
the Incident
Employee
Returns to
Routine
Duties
Guest
Memory
System
15. Volunteaming: an untraditional group activity
VolunTeaming combines teambuilding with volunteer activities that create lasting memories for the participants.
The Ritz-Carlton, DIFC partners with SENSES Dubai, the first non-profit specialized residential centre in Dubai. This half-day
activity allows teams the unique experience of working with our chefs to prepare delicious cookies and pastries for the
kids. The group is actively involved in cooking as well as in packing the items, before being invited to visit the school to
distribute the goodies and interact and play with the children