performance management

1. PERFORMANCE
MANAGEMENT
360-Degree feedback

2. Meaning
• According to lepsinger, “The 360-degree feedback process
involves collecting perceptions about a person’s behavior
and the impact of that behavior from the person’s boss or
bosses, direct reports, colleagues, fellow members of
project teams, internal and external customers, and
suppliers”.

3. Objective of 360-Degree Feedback
Identify strengths
and weakness
Strengthens
change
management
Promote
development
Provides a basis
for personal
related decisions
Aligns individual
and organizational
goals

4. Principal of 360-Degree Feedback
Principal of performance Enhancement
Principal of validating and reliability
Principal of change
Principle of participation

5. Process of conducting 360-Degree
Feedback
Develop and distribute results
Analyze the data
Provide Feedback forms
Provide training
Ensure Confidentiality
Develop Questionnaire

6. Advantage of 360-Degree Feedback
• Provides All-round feedback
• Builds healthy relationships
• Helps in planning career development
• Cost reduction
• Improve customers service helps in understanding development needs

7. Disadvantage of 360-Degree Feedback
• Dishonest feedback
• Time-consuming process
• Difficult to select efficient raters
• Tendency to defend
• Possibilities of conflicts