1. Manish Jha
Address: # Flatno 104
Sri Sai Smruthy Apartments
RM- Nagar,Bangalore- 560016
Contact Details:
Mobile : +91-9620329922,+91 72591-69708
Landline +91-80-25666273
Email : jhamanish2000@yahoo.com
Program Manager/Service Delivery Manager/Project Manager
Summary
I am an experienced leader with 15 years of experience in Domain and SAP (Implementation & AMS)
engagements for Global and Regional levels.My passion to build high performanceteams combined with
hands-on technical project management background enables me to systematically drivebusiness results in
largeteams.
Area of expertise
 Service Delivery & Delivery assurance
 Business Consulting
 SAP and Client Engagement- 3 ETE implementations, 4 AMS engagement with different type of
Projects such as L1,L2 , L3
 Pre-sales
Experience in SAP and Domain
SAP Experience
 Worked as SAP Programmanager/Project Manager/Delivery Manager/Team lead/Functional
consultantwith around 10 + years in SAP with tier 1 company such as Accenture, Satyam, Wipro &
Bristleconeand worked for mostly fortune 500 clients.
 Hands on experience in drivingoverall delivery operations (in sync with the macro organizational plan)
encompassingdefiningvision & mission,transformation of businessprocesses and design of projects.
 Strong project management experience with abilities in directing SAP implementations, resolving
complex problems, designing / reengineering critical processes
 ProgramManagement: - Involved in all Programlevel decision makingprocess,such as LOI,MSA, SOW,
Sub-contract(Vendor Management), Finance & legal Matters, Stake holder Management, Resource
Planning, Program Planning and Execution .Coordination between Horizontal & Vertical line.
Responsible for P&L.
 Service delivery management: - Identification of area for process improvement to closer.Show value
to clientand business which can bemeasured. Proactivemanagement, Risk identification and
mitigation plan.Account mining,
 Delivery Assurance: - Recourse forecasting, working with Talent acquisition team, Competency leads
and other stake holders, help Project management team in achieving their revenue targets.
 Pre-Sales/Accountmining:- Bid Management, solution,effortestimate, bid valuation,revenueforecast
for each Quarter.

2.  Revenue handled as Account Manager/Program Manager/Project Manager
o Philips :- 30 million USD
o ABB :- 20 million USD
o VP Bank :- 2 million USD
 Industry Sectors: - Exposed to the below Industries Verticals in a span of 10 + years in SAP.
o Consumer Goods
o Manufacturing& Distribution
o Defence
o Mining
o Banking(BOA)
 SAP implementation :-
 Managed end to end SAP implementation Projectwith Onsiteand Offshore model , Involved
in CRP, realization,Testing,Cutover, Go-liveand PostGo-live warranty support phases.
• Client:-
• MDL :- Indian Defense PSU.
• Vedanta :- MiningGiantwith multipleinterest across thecontinents.
• Areva :- Multinational with operation acrosstheglobe.
• Polo :- Apparel brand with global operations.
• V.P bank :- Vietnam bank, Back office automation Program.
 SAP AMS
 Managed end to end Service for Global (giants such as Philipsand ABB) having24/7 Global
supportwith challengingOLA/ SLA’s. Involved in transition planningand execution of
transition plan acrossvariousstakeholders,Involved in variousstages of an AMS
engagement, such as KPA, Shadow and stabilization.Taken initiativeon Problem
management, such as Problem identification,RCAand permanent solution,identifyingrisk
and risk mitigation plan. Other activities included stakeholders management, resource
planning,knowledge management, escalation handling.
 Clients worked with in AMS :-
 Philips
 Cargill
 Sara lee
 ABB
Domain Experience
 Worked 4+ years as PurchaseOfficer in VBC Group of companies ,lookingafter Procurement of Raw
Material likeCoal ,Iron Ore, Mn-Ore ,Quartz , Iron and steel , with annual turnover of $ 45 Mn per
year.
 Initialized modernization of existing plants with new electric arc furnace& Substation setup.
 Planned & executed acquisition of new Mn Ore & Quartz Mines to ensure increasein annual capacity
of existingand new Ferro alloys plants.
 Worked as Internal Auditor and also was partof core team to implement ISO 9000 -2000 certification.
Created a Purchasemanual and SOP for the Purchasedepartment.
 Other activities included,Procurement plan of Major Raw Materials based upon annual sales target,
Estimation of Annual Budget, Risk Identification and Risk mitigation plan in caseof escalation of Price
of commodities.

3.  Coordinatingwith Govt agencies and other statuary authorities to ensure uninterrupted supply of raw
materials to our plants.
SAP Accomplishments
SAP implementation
 Received ACE Award from SAP India & Accenture on best SAP implemented project in Mining,both as
a team and Individual contributor in year 2010.
 Able to reduce Inventory caringcost of Mining giantin Zambia from $100 Mn to $60 Mn over a period
of one year usingSAP R/3.
 Program Manager: - Handel led firstSAP bankingimplementation for back office automation, starting
from Scope identification & Estimation,SOW,Kickoff, Resourcing& Business blueprintphase.
SAP AMS
 Took the projectfrom 35 % OLA to 99 % OLA within 3 months of go-live.
 Brought Account into creditfrom Penalty in 3 months
 Customer satisfaction scoreabove9 out of 10 throughout the stay of the Project.
 Increased rookie/Buldge ratio from 30% to 60% within a span of 6 months in PhilipsProject.
 Maximum number of Resource Handled as ServiceDelivery Manager: - 65. (AMS + AD).
 Introduced the concept of fresher’s in Bristleconefor ABB projectfor firsttime.
Pre-Sales
 Provided sales support
 Lead and assisted customer presentations and demonstrations of Entity product, especially in SAP.
 Supported the Sales teams as,Subject Matter Expert to determine how the product can be integrated
into the overall technology solution.
 Collaborated with key member of the sales team to represent the product/assetsolution to the client
buyer and other internal SAP Practice
 Understood and translated buyer requirements into a standard solution deal approach,solution plan,
proposal and costestimate leveragingstandard processes,methods, deliverables and the right
collection of software assets and products
o Prepared the Business Design and Spend estimate, schedule, work plan,and
resource/sourcingplan
o Understand and clearly definethe input required to create costestimates
o Prepare the costmodel estimates workingwith the servicedelivery teams and deal shaping
teams to deliver the defined scopeof services
 Aligned final solution architecture(includingstatement of work, schedules and other contractual
documents) with final terms and conditions
 Developed and maintained positiverelationshipswith customers;anticipatingtheir needs and
concerns and providingsolutions.Provideanalysis and productconsultation to customers specific to
their current and future on business strategy and objectives
 Maintain awareness and provides detailed planningto meet government, security or other similar
product mandates
 Gathered documents, and communicated product requirements and plans of delivery,marketing and
trainingof new products
 Participated in the planning,training,validation,and delivery of products(Proof of concept)
 Worked closely with the SAP Practiceteams to ensure that the software is configured to meet the
clientexpectations as outlined in the solution model
Personal details

4. Educational/Certification
 ITIL Foundation Certified , PMP certification under progress.
 Scrum Foundation.
 MBA from Indian Instituteof Business Management
 PGDCA from GGU , Bilaspur.
 B.Com from Vinoba Bhave University.
Date of Birth: - 25/08/1973
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