This document describes the role of an engineer in various SMS-related projects for DiGi over 15 years. It includes projects to migrate SMS platforms, implement roaming services, prepaid charging, anti-spamming, software upgrades, capacity upgrades, instant messaging services, and an insurance portal. The engineer served as an operations lead, coordinator, tester, advisor and single point of contact for stability. Responsibilities involved testing, configuration, overseeing operational readiness, issue resolution and acting as a long-term point of contact for support.

1. Project Short Message Service Router – DiGi SMSC swap Project
Duration 1 year 6 months
Role Operation Lead, Onsite Support Engineer, Configuration
Engineer, User Acceptance Tester, Operation Readiness
Lead, Technical Advisor, Stability Single Point of Contact,
Platform Owner
Project Description To migrate Logica CMG SMSC4.6/5.0 to Tekelec SMSC
platform.
Project scope includes
 SMS service migration for 7mil DiGi Subscribers
 Implement Application gateway to integrate
SMSRouter node to all DiGi branding Application
(30+) Platform. (AO/AT via SMPP/UCP)
 SMS retry mechanism for P2P and application SMS
 Backup solution for Call Detail Record
 Postpaid/Prepaid SMS charging
 DiGi MSC’s (17 MSC) integration for SMS delivery
 High Availability
 Geographical Redundancy
Team size 35
Software and
Platform
Sun Solaris 10, Sun SPARC server, Tekelec TextPass SMSC,
Tekelec Application Gateway, Tekelec Advance Message
Store, SUN SAN Stroage, Mobile Message TesterMMT 3.9
SMPP, Mobile Message TesterMMT 3.9 UCP, MySQL, Tomcat,
CISCO Router
Responsibility Act as operation lead in advice, oversight, and tracking for
operation requirement readiness until service migrated
 Involve in Module and unit testing/system and
application stress test/integrate test/UAT testing
 Overall responsible for all operational requirement
readiness include alarm, logs, backup
 Act as main Onsite Support Engineer during Service
migration and platform implementation/configuration
 Act as main technical advisor for the project’s/
subsystem’s architecture, system integration and
technology solutions during Project requirement and
integration planning
 Coordinator for issue reported and issue tester
during project period
 Act as Operation Dept Lead to Overseeing operation
readiness until service migration
 Main contact person after project stability period and
responsible for any issue incurred.
Skill set used Linux, GSM MAP Protocol, Signaling no7, SCCP, TCAP, SMPP
Protocol, SQL, TCP/IP Protocol, SMTP, FTP, CDR Charging,
SIGTRAN Protocol
Project Short Message Service – Roaming services (SMSR-RS)

2. Duration 4 months
Role Operation Lead, Onsite Support Engineer, Configuration
Engineer, User Acceptance Tester
Project Description To implement SMS Carrier HUB Provider via IP to enable
non DiGi Roaming Partner International Operator SMS.
 SMS direct fallback to Carrier HUB via IP
 First Delivery Attempt to GSM, upon failure
(configurable error code) fallback to Carrier HUB via
IP
 Configurable error code to enable fallback criteria
Team size 6
Software and
Platform
Sun Solaris 10, Sun SPARC server, Tekelec TextPass SMSC
Mobile Message, Tekelec Advance Message Store,
TesterMMT 3.9 SMPP
Responsibility As platform owner to coordinate, advice project
requirement/issue
 Involve in Module and unit testing/system and
application stress test/integrate test/UAT testing
 Act as main Onsite Support Engineer during Service
migration and platform implementation
 Coordinator for issue reported and issue tester
during project period
 Act as main technical advisor for the project’s/
subsystem’s architecture, system integration and
technology solutions during Project requirement and
integration planning
 Act as Operation Dept Lead to Overseeing operation
requirement implemented until service migration and
highlight to operation management if required
 Main contact person after project stability period and
responsible for any issue incurred.
Skill set used Linux, GSM MAP Protocol, Signaling no7, SCCP, TCAP,
TCP/IP Protocol, SMPP Protocol, CDR Charging verification
Prepaid NASA Project – SMSR Prepaid Charging Controller
Duration 1 year
Role VAS team Coordinator, Onsite Support Engineer, User
Acceptance Tester
Project Description  To implement Prepaid Charging Controller in SMS
environment for Diameter Prepaid SMS Charging
 To migrate 6mil DiGi Prepaid Subscribers to new
Prepaid charging platform
Team size 40
Software and
Platform
Sun Solaris 10, Sun SPARC server, Tekelec TextPass SMSC,
Tekelec Application Gateway, Tekelec Advance Message
Store, Mobile Message TesterMMT 3.9 SMPP, Tekelec
Prepaid Billing Controller
Responsibility Act as platform owner to coordinate with project member
on below
 Main Coordinator between Prepaid team and VAS
team for all the service impact/ migration timeline

3. and testing.
 Involve in Module and Integration testing/ stress test
 Act as SMSC main Onsite Support Engineer, VAS
Coordinator during Service migration and platform
implementation
Skill set used Linux, TCP/IP Protocol, Diameter Protocol, SMPP Protocol,
CDR Charging verification
Project Short Message Services – SMS Anti Spamming and MT Firewall
Duration 6 months
Role Operation Lead, Onsite Support Engineer, Technical
Advisor, Stability Single Point of Contact, Platform Owner
Project Description To implement Anti Spamming feature in existing SMSC
 Append String of Banned Words
 Blocking Banned Words
 Detecting Excessive Incoming Messages
 Duplicate Incoming Messages
 Keywords filtering Check on MO_FWD (BLOCK)
 Keywords filtering Check on MO_FWD (Pass)
 MO_Request Filtering Duplicate Incoming Messages
(BLOCK)
Team size 6
Software and
Platform
Sun Solaris 10, Sun SPARC server, Tekelec TextPass SMSC,
Tekelec textpass Firewall, Tekelec Advance Anti Spam
Responsibility Act as Operation Dept Lead to coordinate with project
member on below
 Involve in Module and unit testing/system and
application stress test/integrate test/UAT testing
 Overall responsible for all operational requirement
readiness include alarm, logs, backup
 Act as main Onsite Support Engineer during Service
migration and platform implementation/configuration
 Act as Coordinator for issue reported and issue
tester during project period
 Act as Operation Dept Lead to Overseeing operation
requirement implemented until service migration and
highlight to operation management if required
 Main contact person after project stability period for
any issue incurred.
Skill set used Linux, GSM MAP Protocol, TCP/IP Protocol
Project Short Message Services – DiGi SMSC Software Suite 7 Upgrade
Duration 3 months
Role Operation Lead, Onsite Support Engineer, Stability Single
Point of Contact, Platform Owner
Project Description To upgrade current SMSC software version from suite 4.0 to
suite 7.3, upgrade system include
 SMS Router node – SMS delivery (9 nodes)
 Advance Message Store node – SMS retry
mechanism (8 nodes)
 Application Gateway node (2 nodes)
 SMSC TextPass Manager (1 node) – Configuration
Manager

4.  SMSC TextPass STV (1 node) – Statistic GUI
Team size 4
Software and
Platform
Sun Solaris 10, Sun SPARC server, Tekelec TextPass SMSC,
Tekelec Application Gateway, Tekelec Advance Message
Store, Tekelec Prepaid Billing Controller, Tekelec Advance
Firewall, Tekelec Advance Anti Spam, SUN SAN Stroage,
Mobile Message TesterMMT 3.9 SMPP, Mobile Message
TesterMMT 3.9 UCP, MySQL, Tomcat, CISCO Router
Responsibility Act as Operation Dept Lead to coordinate with project
member on below
 Involve in Module and unit testing/system and
application stress test/integrate test/UAT testing
 Overall responsible for all operational requirement
readiness include alarm, logs, backup
 Act as main Onsite Support Engineer during Service
migration and platform implementation
 Act as Coordinator for issue reported and issue
tester during project period
 Act as Operation Dept Lead to Overseeing operation
requirement implemented until service migration and
highlight to operation management if required
 Main contact person after project stability period for
any issue incurred.
Skill set used Linux, GSM MAP Protocol, Signaling no7, SCCP, TCAP, SMPP
Protocol, UCP Protocol, Diameter Protocol, Apache Tomcat,
TCP/IP Protocol, MySQL,
Project Short Message Services – DiGi Mobile Number Portability
Duration 3 months
Role Main Coordinator for SMS service , Onsite Support Engineer
for SMS Service
Project Description To implement Mobile Number Portability for SMS Service
 To enable MO-SMS for Malaysia Calling Code +60
 Redirect all HLR queries via STP instead of direct to
each HLRNetwork to route SRI request to centralize
FNR for MNP
Team size 40++
Software and
Platform
Sun Solaris 10, Sun SPARC server, Tekelec textpass SMSC
Responsibility Act as Operation Dept Lead to coordinate with project
member on below
 Involve in Module and unit testing/system and
application stress test/integrate test/UAT testing
 Overall responsible for all operational requirement
readiness include alarm, logs, backup
 Act as main Onsite Support Engineer during Service
migration and platform implementation/configuration
 Coordinator for issue reported and issue tester
during project period
 Act as Operation Dept Lead to Overseeing operation
requirement implemented until service migration and
highlight to operation management if required
 Main contact person after project stability period and
solve any issue incurred.

5. Skill set used Linux, GSM MAP Protocol, TCP/IP Protocol
Project Short Message Services – SMSC CISCO Switch Upgrade
Duration 3 months
Role Operation Lead, Onsite Support Engineer, Technical
Advisor, Stability Single Point of Contact, Platform Owner
Project Description To upgrade current 4 unit 24 ports CISCO switch to 4 unit
48 ports switch
 To migrate current IP connection to 48 ports
(TCP/IP)
 To migrate current SIGTRAN connection to 48 ports
(SIGTRAN)
Team size 5
Software and
Platform
CISCO Router
Responsibility Act as Operation Dept Lead to coordinate with project
member on below
 Act as main Onsite Support Engineer during Service
migration
 Coordinator for issue reported and issue tester
during project period
 Act as Operation Dept Lead to Overseeing service
operation readiness until project handover
Skill set used Linux, TCP/IP Protocol, network routing
Project Short Message Services – SMSC 2010 Capacity upgrade
Duration 9 months
Role Operation Lead, Onsite Support Engineer, Technical
Advisor, Stability Single Point of Contact, Platform Owner
Project Description To upgrade current 24 ports CISCO switch to 48 ports
switch
 4 new server (x4170)
 4 old server upgrade (x4150)
 reuse 1 server (v245) for production Prepaid Billing
Controller
 reuse 3 server (v240) for test environment
 spare = 2 server (v240), 11 server (v245) for festive
mitigation
Team size 4
Software and
Platform
Sun Solaris 10, Sun SPARC server, Tekelec TextPass SMSC,
Tekelec Application Gateway, Tekelec Advance Message
Store, Tekelec Prepaid Billing Controller, Tekelec Advance
Anti Spam.
Responsibility Act as Operation Dept Lead to coordinate with project
member on below
 Involve in Module and unit testing/system and
application stress test/integrate test/UAT testing
 Overall responsible for all operational requirement
readiness include alarm, logs, backup
 Act as main Onsite Support Engineer during Service
migration and platform implementation/configuration
 Coordinator for issue reported and issue tester
during project period

6.  Act as Operation Dept Lead to Overseeing operation
readiness until service migration
 Main contact person after project stability period and
responsible for any issue incurred.
Skill set used Linux, GSM MAP Protocol, TCP/IP Protocol
Project Instant Messenger – DiGi Mobile Instant Messenger
Duration 3 months
Role Operation Lead, Onsite Support Engineer, Platform Owner
Project Description To implement DiGi Branding Mobile Instant Messenger
Service
Team size 7
Software and
Platform
Colibrial Instant Messenger, Sun Solaris 10, Sun SPARC
server, Oracle Database 10g, Tomcat, CISCO Router
Responsibility Act as Operation Dept Lead to coordinate with project
member on below
 Involve in Module and unit testing/system and
application stress test/integrate test/UAT testing
 Overall responsible for all operational requirement
readiness include alarm, logs, backup
 Act as main Onsite Support Engineer during Service
migration and platform implementation/configuration
 Coordinator for issue reported and issue tester
during project period
 Act as Operation Dept Lead to Overseeing operation
readiness until service migration
 Main contact person after project stability period and
solve any issue incurred.
Skill set used Linux, J2ME, Apache Tomcat, TCP/IP Protocol, Oracle SQL
Project D’Castle - DiGi Insurance
Duration 3 months
Role Operation Lead, Onsite Support Engineer, Stability Single
Point of Contact, Platform Owner
Project Description To implement DiGi Branding Insurance service via Portal
and SMS channel
Team size 6
Software and
Platform
Sun Solaris 10, Sun SPARC server, Oracle Database 10g,
Apache Tomcat, CISCO Router
Responsibility Act as Operation Dept Lead to coordinate with project
member on below
 Involve in Module and unit testing/system and
application stress test/integrate test/UAT testing
 Overall responsible for all operational requirement
readiness include alarm, logs, backup
 Act as main Onsite Support Engineer during Service
migration and platform implementation/configuration
 Coordinator for issue reported and issue tester
during project period
 Act as Operation Dept Lead to Overseeing operation
readiness until service migration
 Main contact person after project stability period and
solve any issue incurred.

7. Skill set used Linux, J2SE, Apache Tomcat, TCP/IP Protocol, Oracle SQL
Project D’Nemo – DiGi Network Modernization
Duration 3 months (Present)
Role SMSC Integration Engineer
Project Description To implement DiGi Core/IP network with ZTE HLR/MSC/STP
Team size 40+
Software and
Platform
Sun Solaris 10, Sun SPARC server, Tekelec TextPass SMSC,
ZTE MSC, ZTE HLR
Responsibility Act as SMSC Integration Engineer to Lead integration on
below
 Involve in SMSC-ZTE HLR/ SMSC-ZTE MSC
integration and integrate test/UAT testing
 To advice in SMSC-ZTE HLR/ SMSC-ZTE MSC
integration planning and design for redundancy and
routing
 Act as Configuration manager to configure and verify
SCCP/M3UA/MTP routing table parameter into SMSC
 Act as Configuration manager to configure IP
network routing table parameter into Sun Solaris
 Act as main Onsite Support Engineer during Network
Integration
 Coordinator for issue reported and issue tester
during project period
 Main contact person after project stability period and
solve any issue incurred.
Skill set used Linux, SUN Solaris, SCCP, M3UA, GSM Sigtran, TCP/IP
Project BSCS E2E Postpaid Service Mitigation/Prevention Plan – DiGi
Postpaid System Survival Project
Duration 3 months (Present)
Role Project Manager, Project Technical Lead
Project Description To mitigate and fine tune current E2E DiGi Postpaid BSCS
system until 2013
Team size 40+
Software and
Platform
Sun Solaris 10, Sun SPARC server, Tekelec TextPass SMSC,
ZTE MSC
Responsibility Act as Project Manager to lead project as below
 Identifies resources needed and assigns individual
responsibilities
 Creates and executes project work plans and revises
as appropriate to meet changing needs and
requirements
 Manages day-to-day operational aspects of a project
and scope
 Minimizes our exposure and risk on project
 Reviews deliverables prepared by team and update
to the project sponsor
 Leads Project technical discussion on current issue
and explore for improvement plan
Skill set used Project Management
OPERATION ROLE:

8. Operation – Short Message Service Platform Owner (Primary)
Duration 4 years (present)
Role Operation Engineer, Platform Owner, Trouble Ticket Owner,
Configuration Manager, Capacity Performance Planning,
Support Engineer
Service Description DiGi Short Message Service Center
Software and
Platform
Sun Solaris 10, Sun SPARC server, MySQL, Apache Tomcat,
CISCO Router, Tekelec TextPass SMSC, Tekelec Prepaid
Billing Controller, Tekelec Advance Anti Spam, Tekelec
Application Gateway, Tekelec Advance Message Store
Responsibility Act as Operation Lead to
 Perform daily health check and preventive
maintenance to ensure SMS Service operational
efficiency
 Resolved Trouble Ticket and issue reported from
internal or external SMS Service Customer
 Monitor for system and application log to minimize
any potential service impact to SMS platform
 Provide resolution on all SMS Service alarm triggered
and mitigation plan
 Act as Platform Owner to lead on all Corrective &
Preventive Maintenance, System Upgrade and
Patches implemented on SMS Platform
 Lead on service restoration for SMS Service
unavailability
 Housekeeping Database, Application Log, System
Log, Transaction Record, Memory and CPU
 Act as Configuration Manager that responsible to
configure for SMS related Product CR’s,
International/ Domestic SMS Routing, add MSC/
HLR/ STP integration, Applications Interconnect
Large Account, Application Routing, International/
Domestic SMS Spam Filter Rule, add Marketing/
Capacity SMS Report, SMS Log Profile, and SMS
Retry Schema
 Act as 24x7 Support Engineer for Festive Mitigation/
Planned Activity & Service Outage
 Responsible to generate Capacity Report, and
Marketing Report
 Develop automation report, operation dash board to
increase operational efficiency
 Train in-experience staff to implement redundancy in
operation team
 Act as Operation Dept Lead to overseeing SMS
Service Related Project Implementation and
Readiness to ensure smooth project handover
Skill set used Linux, GSM MAP Protocol, Signaling no7, SCCP, TCAP, SMPP
Protocol, UCP Protocol, Diameter Protocol, Apache Tomcat,
TCP/IP Protocol, MySQL
Operation – International SMS Gateway Platform Owner (Primary)
Duration 4 years (present)
Role Operation Engineer, Platform Owner, Trouble Ticket Owner,
Configuration Manager, Support Engineer
Service Description DiGi International SMS Gateway

9. Software and
Platform
Sun Solaris 10, Sun SPARC server, MySQL, Apache Tomcat,
CISCO Router, Tekelec TextPass SMSC
Responsibility Act as Operation Lead to
 Perform daily health check and preventive
maintenance to ensure International Gateway
operational efficiency
 Resolved International SMS Trouble Ticket and Issue
reported from internal or external customer
 Monitor system and application log to minimize
potential service impact
 Act as Platform Owner to lead on all Corrective &
Preventive Maintenance, System Upgrade and
Patches implemented on SMS Platform
 Lead on service restoration for International SMS
Service unavailability
 Configuration Manager that responsible to configure
for International SMS related Product CR’s, 3rd party
Carrier HUB interconnect, International MT-SMS
Spam Filtering Rule, International MO-SMS
Preference Routing, International MO-MT SMS
Report
 Act as 24x7 Support Engineer for International
Gateway related Planned Activity and Service Outage
 Responsible on Capacity Report, Marketing Report
generation
 Act as Operation Dept Lead to overseeing
International SMS Service Related Project
Implementation and Readiness to ensure smooth
project handover
Skill set used Linux, GSM MAP Protocol, Signaling no7, SCCP, TCAP, SMPP
Protocol, UCP Protocol, TCP/IP Protocol
Operation – Multimedia Messaging Service (Primary)
Duration 2 years (present)
Role Operation Engineer, Trouble Ticket Owner, Configuration
Manager, Support Engineer
Service Description DiGi Multimedia Messaging Service (MMSC)
Software and
Platform
Sun Solaris 10, HP Proliant Server, CISCO Router, Extreame
Switch, HP-UX, f5 LB, Veritas Cluster, SAN Storage, SMTP
Server
Responsibility Act as Operation Lead to
 Perform daily health check and preventive
maintenance to ensure SMS Service operational
efficiency
 Resolved Trouble Ticket and issue reported from
internal or external MMS Service Customer
 Monitor system and application log to minimize
potential service impact
 Provide resolution on all MMSC Service alarm
triggered and mitigation plan
 Act as Platform Owner to lead on all Corrective &
Preventive Maintenance, System Upgrade and
Patches implemented on MMSC Platform
 Lead on service restoration for MMS Service
unavailability

10.  Act as Configuration Manager that responsible to
configure for New Phone Model UAPROF, MMSC
subscriber profile, 3rd Party MM7 Interconnect and
OLNO Operator E1 interconnect
 Act as 24x7 Support Engineer for Festive Mitigation/
Planned Activity & Service Outage
 Develop operation dash board to increase
operational efficiency
Skill set used Linux, TCP/IP Protocol, MM7, Veritas Cluster, SMTP, Email
Operation – WAP GATEWAY (Primary)
Duration 2 years (present)
Role Operation Engineer, Platform Owner, Trouble Ticket Owner,
Configuration Manager, Support Engineer
Service Description DiGi WAP GATEWAY (WAPGW)
Software and
Platform
Sun Solaris 10, HP Proliant Server, CISCO Router, Extreame
Switch, HP-UX, f5 LB, Veritas Cluster
Responsibility Act as Operation Lead to
 Perform daily health check and preventive
maintenance to ensure SMS Service operational
efficiency
 Resolved Trouble Ticket and issue reported from
internal or external customer
 Monitor system and application log to minimize
potential service impact
 Provide resolution on all WAPGW Service alarm
triggered and mitigation plan
 Act as Platform Owner to lead on all Corrective &
Preventive Maintenance, System Upgrade and
Patches implemented on WAPGW Platform
 Lead on service restoration for WAPGW Service
unavailability
 Act as Configuration Manager that responsible to
configure for New IP Radius and HTTP URL blocking
 Act as 24x7 Support Engineer for Festive Mitigation/
Planned Activity & Service Outage
Skill set used Linux, TCP/IP Protocol, Veritas Cluster, SGSN, GGSN, WAP
Operation – Voice Mail Service Platform Owner (Secondary)
Duration 1 years
Role Operation Engineer, Trouble Ticket Owner, Support
Engineer
Service Description DiGi Voice Mail Service (VMS)
Software and
Platform
Sun Solaris 10, Sun SPARC server, MySQL, Apache Tomcat,
CISCO Router, Samsung Voice Mail System, E1
Transmission
Responsibility Act as Support Engineer to
 Perform daily health check and preventive
maintenance to ensure operational efficiency
 Resolved Voice Mail Trouble Ticket and Issue
reported from internal or external customer
 Monitor system and application log to minimize
potential service impact
 Act as Platform Owner to lead on all Corrective &

11. Preventive Maintenance, System Upgrade and
Patches implemented on VMS Platform
 Lead on service restoration for VMS Service
unavailability
 Contact E1 vendor to replaced any faulty E1 cable
 Act as 24x7 Support Engineer for VMS related
Planned Activity and Service Outage
 Responsible on Capacity Report, Marketing Report
generation
 Act as Operation Dept Lead to overseeing VMS
Service Related Project Implementation and
Readiness to ensure smooth project handover
Skill set used Linux, ISUP Protocol, GSM MAP, TCP/IP Protocol
Operation – DiGi Online Customer Support Portal Platform Owner
(Secondary)
Duration 1 years
Role Operation Engineer, Trouble Ticket Owner, Support
Engineer
Service Description DiGi Online Customer Support Portal (OCS) for DiGi
Subscriber and Customer Service
Software and
Platform
Sun Solaris 10, Sun SPARC server, Oracle 10g, Apache
Tomcat, Citrix Load Balancer, CISCO Router
Responsibility Act as Support Engineer to
 Perform daily health check and preventive
maintenance to ensure operational efficiency
 Resolved OCS Trouble Ticket and Issue reported
from internal or external customer
 Monitor system and application log to minimize
potential service impact
 Act as Platform Owner to lead on all Corrective &
Preventive Maintenance, System Upgrade and
Patches implemented on OCS Platform
 Lead on service restoration for OCS Portal Service
unavailability
 Act as 24x7 Support Engineer for VMS related
Planned Activity and Service Outage
 Responsible on Capacity Report, Marketing Report
generation
 Act as Operation Dept Lead to overseeing OCS
Service Related Project Implementation and
Readiness to ensure smooth project handover
Skill set used Linux, JSP Servlet, HTTP Protocol, Apache Tomcat, SQL
Developer, Oracle 10g, Citrix Load Balancing, TCP/IP
Protocol
Operation – DiGi Mobile Instant Messenger (Primary)
Duration 2 years
Role Operation Engineer, Platform Owner, Trouble Ticket Owner,
Support Engineer, Configuration Manager
Service Description DiGi Mobile Instant Messenger Service via Mobile Client and
SMS
Software and
Platform
Red Hat Enterprise OS, Sun SPARC server, Colibrial Elevate
Application Suite, Apache Tomcat, Oracle 10g, CISCO
Router

12. Responsibility Act as Operation Lead to
 Perform daily health check and preventive
maintenance
 Resolved Trouble Ticket and issue reported from
internal or external SMS Service Customer
 Act as Configuration Manager to upload new phone
model client, WAP download link, SMS download link
 Monitor system and application log to minimize
potential service impact
 Lead on service restoration for Mobile IM Service
unavailability
 Act as 24x7 Support Engineer for Planned Activity &
Service Outage
Skill set used Linux, HTTP, WAP, SMS, SMTP, J2ME, SQL Developer,
Apache Tomcat, TCP/IP Protocol, Oracle Database
Operation – DiGi Insurance Service (Primary)
Duration 2 years
Role Operation Engineer, Platform Owner, Trouble Ticket Owner,
Support Engineer, Configuration Manager
Service Description Subscribe DiGi Insurance Service via Portal/ SMS Channel
Software and
Platform
Sun Solaris 10, Sun SPARC server, Oracle Dataguard,
Apache Tomcat, Oracle 10g, CISCO Router
Responsibility Act as Operation Lead to
 Perform daily health check and preventive
maintenance
 Resolved Trouble Ticket and issue reported from
internal or external SMS Service Customer
 Monitor system and application log to minimize
potential service impact
 Lead service restoration or failover to Disaster
Recovery Site
 Configure
 Lead on service restoration for Mobile IM Service
unavailability
 Act as 24x7 Support Engineer for Planned Activity &
Service Outage
Skill set used Linux, HTTP, SQL Developer, Apache Tomcat, TCP/IP
Protocol, Oracle Database, Oracle Dataguard