Successfully reported this slideshow.
Your SlideShare is downloading. ×

service marketing ppt m.pptx

Ad
Ad
Ad
Ad
Ad
Ad
Ad
Ad
Ad
Ad
Ad
Loading in …3
×

Check these out next

1 of 9 Ad
Advertisement

More Related Content

Recently uploaded (20)

Advertisement

service marketing ppt m.pptx

  1. 1. THE FIVE DIMENSIONS OF SERVICE QUALITY
  2. 2. 01 04 EMPATHY DIMENSIONS 02 03 TANGIBLES 05 RESPONSIVEN ESS RELIABILITY ASSURANCE
  3. 3. RELIABILITY ABILITY TO PERFORM THE PROMISED SERVICE DEPENDEBLY AND ACCURATELY
  4. 4. ASSURANCE KNOWLEDGE AND COURTESY OF EMPLOYEES AND THEIR ABILITY TO INSPIRE TRUST AND CONFIDENCE
  5. 5. PHYSICAL FACILITIES, EQUIPMENT AND APPIEARANCE OF PERSONNEL TANGIBLES
  6. 6. CARING, INDIVIDUALIZED ATTENTION THE FIRM PEOVIDES IT’S CUSTOMERS EMPATHY
  7. 7. WILLINGNESS TO HELP CUSTOMERS AND PROVIDE PROMPT SERVICE RESPONSIV ENESS
  8. 8. THANK YOU !

×