2. WHAT IS A B.P.O ?
(BPO) IS BUSINESS PROCESS OUTSOURCING
OR IN ITES IS A SUBSET OF OUTSOURCING
THAT INVOLVES THE CONTRACTING OF THE
OPERATIONS AND RESPONSIBILITIES OF
SPECIFIC BUSINESS
FUNCTIONS (OR PROCESSES) TO A THIRD
PARTY SERVICE PROVIDER …
3. WHEN DID B.P.O STARED IN INDIA
IN THE EARLY 1980 SEVERAL EUROPEAN
AIRLINES STARTED USING DELHI AS A BASE
FOR OFFICE OPERATION BRITISH AIRWAYS
BEING ONE AMONG THEM. THE BRITISH
AIRWAYS FINALLY STARTED OFF
SEPARATE ORGNAIZATION CALLED WNS
GLOBAL SERVICES IN 2002 .
4. WHAT DOES A B.P.O DO?
Stands for business process outsourcing major
corporation in the us and Europe are outsourcing
this back office operations to India to save cost.
E.g. employee payroll is maintained in India for
their employs word divide.
5. WHICH ARE THE MAIN BPO COMPANIES IN
INDIA?
The main bpo companies in India are…
Ganpact.
WNS Global Survives.
Wipro BPO.
HCL BPO.
ICICI one source.
IBM Daksh.
Aegis BPO Surviees Ltd.
just dail.
Mphasic BPO.
Internee Global Service.
GTL.
6. WHICH SKILL ARE REQUIRED TO WORK IN A
B.P.O?
Graduation
Good Communication skills
Good English speaking
6 month Experian’s.
Customer handing.
7. WHAT ARE THE TYPE S OF OPERATION IN A
B.P.O?
Inbound Process & Outbound Process
Inbound Process:-
Deals with calls that customers make to the calls.
Place on Order
Ask for help or information.
Report a problem.
B.P.O employees receive this calls and provide the
necessary customer support
8. OUTBOUND PROCESS
Deals With calls that B.P.O employee make to
customer for sealing product or Services
telemarketing
