A Dimensions and Methodologies of Business Studies assignment on Business Process Outsourcing.

2. 2

3. DEFINITION
Outsourcing is an agreement in which
one company hires another company
to be responsible for a planned or
existing activity that is or could be
done internally, which often involve the
transfer of employees and assets
between those companies.
BPO is a subset of outsourcing which
involves the contracting of different
business operations to a third party
service provider.
3

4. 1. The 1970’s and 1980’s were the
beginnings of Outsourcing.
2. Businesses started outsourcing
increasingly by the 21st
century.
3. The growth of white collar
outsourcing has gone up
rapidly.
4. Outsourcing has also
intensified with the growth of
the IT sector. 4

5. Milestones
1967 1970’s - today
Morton H. Meyerson proposed a
business model that eventually came
to be known as outsourcing.
Kodak’s method of business
outsourcing was followed by many
business-related firms.
The small beginnings of
outsourcing being used in
different business fronts.
Now, India is the most
preferred outsourcing
destination and a very
close synonym to
outsourcing.
5

6. 6

7. Demerits
1. Confidentiality
2. Loss Of Control
3. Hidden Costs
4. Security Risks
5. Poor Quality Control
6. Lengthy Bid Process
7. Decreased Company Loyalty
8. Political And Religious Instability
7

8. ● Genpact
● Tata Consultancy Service
● Infosys
● WNS Global services
● Firstsource Solution
EXAMPLES OF BPO COMPANIES
8

9. Why Do Companies Require BPO?
1. Improvement in cost levels.
2. Efficiency improvements.
3. Improved focus on core
business.
4. Reduction in headcount
objectives.
5. Access to specific knowledge,
expertise and tools.
9

10. ● Back Office Outsourcing
● Front Office Outsourcing
● Onshore Outsourcing
● Horizontal Outsourcing
● Vertical Outsourcing
TYPES OF OUTSOURCING
● Offshore Outsourcing
● Nearshore Outsourcing
10

11. Why India has turned a global
Outsourcing Hub?
● The cheap labour costs
● The pool of skill, English-
speaking Indians
● Friendly tax structure
Tip
When a number is too
large or too small to
easily comprehend,
clarify it with a
comparison to
something familiar.
11

12. Why has India turned into a
global manufacturing hub?
Friendly tax
structure
The cheap labour
costs
The pool of skill,
English-speaking
Indians
12

13. Meet The Competitors.
● Emerging Markets: Philippines, Malaysia, Bangladesh, etc.
● Diversification
● Lack Of Job Opportunities And Protests In Home Country
13

14. 14

15. ● Current Situation of BPO sector affected by the pandemic.
● Future of the BPO sector after the pandemic.
● What we can conclude from this.
COVID-19 AND BPO
15

16. 16