1. Muhammad MoniruzzamanMuhammad Moniruzzaman
 Address: 16 Carradale House, St Leonards Road, London E14 0SN
Mobile number: 07403 095 209  Email: moniruzzaman_moon@yahoo.com
Personal Profile
A punctual, reliable & trustworthy person who is able to work enthusiastically under pressure, either within
a team or using own initiative. Good interpersonal skills & thrives on challenging situations. Ability to meet
deadlines by prioritising workload and following instructions accurately. Organised and methodical with a
positive approach to completing tasks and a good eye for detail. A self motivated person who is looking for
the opportunity to make appositive contribution to an employer who will offer a structured career path.
Skills Profile
• Excellent Communication Skills: Ability to communicate effectively both verbally and in writing
• Interpersonal Skills: Ability to interact with people from diverse backgrounds
• Customer Service: Experience of facilitating customer needs and after care
• Team Player
• Time Management
Employment History
2016 May – Present Royal London Hospital
Volunteer Patient Champion
• Chatting with patients, during mealtimes to make sure that they
are comfortable and they are able to access eating.
• Distributing teas, coffees, water and hot chocolate.
• Supporting patient discharge including encouraging the
completion of the friends and family test cards ensuring patients
are offered the opportunity to feedback their hospital
experience.
• Helping to lunch and dinner menu form fill-up.
2015 February – September Toynbee Hall, London E1 7AJ
Volunteer Receptionist
 First point of contact
 Meeting and greeting customer
 Answering and directing calls
 Dealing with mail; franking, sorting and posting
 Passing on letters of correspondence to staff and residents
2007 – Present Tesco Metro, London
Customer Service Assistant
 Answering queries and offering information on products
 Face to face communication with customers and via email
 Handling payments and cashier work
 Taking part in customer promotions and events

2.  Keeping up to date with the latest products and promotions
 Arranging shop displays
Education and Training
2016 City gate training Centre
Basic Nursing Skills
2015 Royal Society for the Public Health
Level 2 Award in Food Safety in Catering and Health and
Safety the Workplace
2012 Cardiff Metropolitan University, Cardiff, Wales
Master of Business Administration
2005 London metropolitan university
LLM(Master of Laws) in Human Rights
2001 Calcutta University, India
LLB – Law
Hobbies and Interests
I enjoy travelling around the world and meeting new people. I also enjoy playing sports such as Football and
Cricket. In my spare time, I like listening to music and reading books as well as socialising with friends and
family.
References
References available on request.