2. Job Descriptions
Department Manager
Plan, direct, or coordinate the storage or distribution operations within the organization
or the activities of organizations that are engaged in storing or distributing materials or
products. Have knowledge of administration and management, customer and personal service.
And some production and processing knowledge of raw materials, production processes,
quality and costs. Requires standing for what may be long periods of time. Have responsibility
for others.
Education and Experience
Associates degree in Business Management or a related field
5 years or more experience
Skills
o Being able to understand information, and able to communicate information to
other workers, both written and oral. And understanding written sentences and
paragraphs
o Having some level of knowledge of equipment maintenance. Using logic and
reason to identify the strengths and weaknesses of alternative solutions and
approaches to problems.
o Coordination, monitoring, negotiation and instructing others. Judgement and
decision making skills. Management of personnel and material resources and
time management.
o Use and ability to us spreadsheets, internet, word processing and databases.
o Management of how money will be spent to get the work done. Obtaining and
seeing to the appropriate use of equipment, facilities, and materials needed to
do work. Motivating, developing, and directing people as they work. Managing
one’s own time and the time of others.
o Conducting tests and inspections of products, services or processes to evaluate
quality or performance.
o Considering the relative costs and benefits of potential actions to choose the
most appropriate one.
3. Floor Supervisor
Directly supervise and coordinate the activities of laborers and material movers.
Knowledge of business and management principles involved in strategic planning. Knowledge of
principles and processes for providing customer and personal services. Knowledge of raw
materials, production processes, quality control, cost and other techniques for maximizing the
effective manufacture and distribution of goods.
Education and Experience
High school diploma or equivalent
5 or more years with experience within the company or another related area
Or 3 or more years of supervisory experience.
Skills
o Understanding the implications of new information for both current and future problem
solving and decision making. Using logic and reasoning to identify the strengths and
weaknesses of alternative solutions, conclusions or approaches to problems.
o Selecting and using training/instructional methods and procedures appropriate for the
situation when learning or teaching new things.
o Giving full attention to what other people are saying, taking time to understand the
points being made, asking questions as appropriate, and not interrupting at
inappropriate times.
o Talking to others convey information effectively. Understanding written sentences and
paragraphs in work related documents.
o Communicating effectively in writing as appropriate for the job.
o Monitoring or assessing performance of yourself, and others. To make improvements or
take corrective action.
o Adjusting actions in relation to others’ actions.
o Persuading others to change their minds or behavior
o Being aware of others’ reactions and understanding why they react as they do
o Determine the kind of tools and equipment needed to do a job.
o Performing routine maintenance on equipment and determine when and what kind of
maintenance is needed.
o Determine causes of operating errors and deciding what to do about it.
o Requires telephone conversations, use of electronic mail, face to face discussions with
individuals or teams.
o Walking and standing on feet and the use of hands.
o Requires making decisions that impact the results of co-workers, clients or the company
4. Forklift Operators
Responsible for operating forklifts to move materials around warehouse, storage yard,
or similar location. Knowledge of relevant equipment, policies, procedures and stragies to
promote effective local, state, or national security operations for protection of people, data,
property, institutions. Load shipments, belongings or materials.
Education or Experience
High school diploma or equivalent
Short-term on the job training
Forklift Certification
Skills
o Understanding the implications of new information for both current and future problem
solving and decision making. Using logic and reasoning to identify the strengths and
weaknesses of alternative solutions, conclusions or approaches to problems.
o Giving full attention to what other people are saying and asking appropriate questions.
o Understanding written sentences and paragraphs in work related documents
o Talking to others to convey information
o Move levers or controls that operate lifting devices, such as forklifts.
o Inspect product load for accuracy and safely move it around the warehouse or facility
o Manually or mechanically load or unload materials from pallets, skids, platforms, lifting
devices or other transporting vehicles.
o Watching gauges, dials, or other indicators to make sure a machine is working properly
o Performing routine maintenance on equipment, determining when and what kind of
maintenance is needed.
o Managing one’s own time
o The ability to see details at a distance.
o The ability to quickly move your hand, or your two hands to grasp, manipulate or
assemble objects
o Variety of movement
o May be load or uncomfortable noise
5. Shippers
Manually move freight, stock, or other materials or perform other general labor.
Includes all manual laborers not elsewhere classified. Must be able to determine what kind of
tools and equipment are need to do the job. Read work orders or receive oral instructions to
determine work assignments or martial or equipment needs.
Education and Experience
Less than high school
Short-term on the job training.
Skills
o Understand the implications of new information for both current and future
problem-solving and decision-making. Using logic and reasons to identify the
strengths and weaknesses of alternative solutions, conclusions or approaches to
problems.
o Giving full attention to what other people are saying, taking time to understand
the points being made, asking questions as appropriated.
o Talking to others to convey information effectively
o Communicating effectively in writing as appropriate.
o Be able to adjust actions in relation to others actions.
o Controlling and operating equipment or systems needed to use for the job.
o Managing one’s own time
o Standing for long periods of time, walking, and use of hands
o Using hands to handle, control, or feel objects, tools or controls
6. Customer Service Representatives
Interact with customers to provide information in response to inquiries about products
and services and to handle and resolve complaints. Knowledge of principles and processes for
providing customer and personal services. Meeting quality standards for services and
evaluation of customer satisfaction. Confer with customers by telephone or in person to
provide information about products or services, take or enter orders, cancel accounts or obtain
details of complaints.
Education or experience
High school diploma or equivalent
Short-term on the job training
Skills
o Confer with customers by telephone or in person to provide product information and
services
o Keep records of customer interactions or transactions, recoding details of inquiries,
complaints or comments, including action taken.
o Resolve customer problems
o Complete forms for customer files.
o Active listening giving full attention to what other people are saying and taking time to
understand points and questions being made
o Talking to others to convey information effectively
o Understanding written sentences and paragraphs
o Using logic and reasoning to identify the strengths and weaknesses
o Use of telephone, computers, fax machines, and other related technology
o Actively looking for ways to help people
o Ability to speak clearly so others can understand you
o Knowledge of product
o Requires sitting, standing, walking, and use of hands
7. Maintenance technicians
Perform routine machinery maintenance, lubricate machinery, change parts and other
similar activities. Knowledge of machine and tools, including their designs, uses, repair, and
maintenance.
Education and Experience
High school diploma or equivalent
Moderate on the job training
Some general machinery knowledge
Skills
o Understanding the implications of new information for both current and future problem
solving and decision making
o Giving full attention to what other people are saying, taking time to understand and
asking questions
o Using logic and reasoning to identify strengths and weaknesses to alternative solutions
and problems
o Understanding written sentences and paragraphs in work related documents
o Determine the kind of tools and equipment needed to do a job
o Controlling operations of equipment or systems
o Conducting test and inspections of equipment
o Repairing machines or systems using the needed tools
o Determine causes of operating errors and deciding what to do about it
o Requires standing, bending or twisting, and using hands
8. Internal alignment- Ranking system
Department
Manager
Floor
Supervisor
Forklift
Operator
Maintenance
Technician
Customer
Service
Representative
Shippers
10. Employee Contributions
Customer Service Representative: Teamincentives
1. Every six months a $550 bonus will be awarded to those that meet the quota. To qualify
for the bonus each customer service representative will need to get 20 current
customers to add product or service to their current accounts. While maintaining five
star call service.
2. Employees will be told about this new program at the next employee meeting and by
email. Example sales pitches and how to upsell will be given at the meeting if
employees have questions about how to approach customers.
3. Every time a representative gets a customer to add to their account will than fill out a
form and the form will be handed into the manager and filled every day to keep track of
who has gotten customers to add to accounts.
4. Validity will be ensured by keeping records up to date and stored correctly.
11. Compensation Management
Current year 2015 Next year increase
1.5%
Next year 2016
Department Manager
Miranda $85,000 $1,275 $86,275
Floor Supervisor
Tim $50,200 $753 $50,953
Forklift Operators
Tyler $33,500 $502.50 $34,002.50
Jordan $33,500 $502.50 $34,002.20
Maintenance Techs
Scott $28,355 $425.32 $28,780.32
Joe $28,355 $425.32 $28,780.32
Customer Service reps
Morgan $24,400 $366 $24,766
Cassie $24,400 $366 $24,766
Eric $24,400 $366 $24,766
Shippers
Tammy $22,780 $341.70 $23,121.70
Sydney $22,780 $341.70 $23,121.70
Kristi $22,780 $341.70 $23,121.70
Brandon $22,780 $341.70 $23,121.70
Luke $22,780 $341.70 $23,121.70
Zach $22,780 $341.70 $23,121.70
Josh $22,780 $341.70 $23,121.70
Brandi $22,780 $341.70 $23,121.70
Alex $22,780 $341.70 $23,121.70
Tristan $22,780 $341.70 $23,121.70
Total wage increase $8,348.64
2015 total $258,910.00
2015 total $267,258.64
12. Works cited
"Job Description Writer." Step-by-Step Tool. N.p., 17 Nov. 2014. Web. 11 May 2015.
<http://www.careeronestop.org/businesscenter/jdw/gettingstarted.aspx
"Build Your Future with O*NET OnLine." O*NET OnLine. N.p., n.d. Web. 11 May 2015.
<http://www.onetonline.org/>.
