3. Whose responsibility isWhose responsibility is
communication?communication?Effective communication should pulse in allEffective communication should pulse in all
directions through an organization like adirections through an organization like a
heartbeat.heartbeat.
But it doesn't just happen. Nor is it solely theBut it doesn't just happen. Nor is it solely the
responsibility of communication functions.responsibility of communication functions.
To achieve this level of permeation,To achieve this level of permeation,
responsibility for the communication processresponsibility for the communication process
must rest with management at all levels acrossmust rest with management at all levels across
4. Poor communication is repeatedly
cited as a key contributor in the failure of
major change efforts.
Not surprisingly, communication skills
are increasingly regarded as a critical
skillset for leaders, particularly in
situations where the leader is an
instrumental driver of change.
5. Leaders play three roles asLeaders play three roles as
communicatorscommunicators
6. Effective CommunicationEffective Communication
Skills for LeadersSkills for Leaders
1.1.Active Listening SkillsActive Listening Skills
2.2.InterpersonalInterpersonal
EngagementEngagement
3.3.Intuition and AlertnessIntuition and Alertness
4.4.Articulation, Clarity, andArticulation, Clarity, and
7. 1. Active Listening1. Active Listening
SkillsSkills
Great leaders listen
first to understand a
situation, key factors
and challenges in a
given situation.
8. 22. Interpersonal Engagement. Interpersonal Engagement
Face-to-face interaction
remains one of the
most effective ways to
ensure accurate
message delivery.
9. 33. Intuition and Alertness. Intuition and Alertness
Reading body language
is a key communication
ability for great leaders.
10. 4. Articulation, Clarity and4. Articulation, Clarity and
ConcisenessConciseness
When presenting information or
attempting to persuade or
motivate, good communicators
are articulate, clear and concise.
They speak with a crisp but
relaxed pace and emphasize
important words and phrases.
11. Importance of EffectiveImportance of Effective
Communication inCommunication in
LeadershipLeadership
1.1.Provide DirectionProvide Direction
2.2.Create SecurityCreate Security
3.3.Empower MembersEmpower Members
12. 1. Provide Direction1. Provide Direction
Provide direction to the members
of the organization by
maintaining a consistent vision at
the forefront of every decision.
Orally communicate the vision or
the purpose statement to each
member.
13. 2. Create Security2. Create Security
Create security by effectively
laying out the organization's
guidelines and boundaries.
Have very clearly defined do’s
and don’ts that members can
see and understand.
14. 3. Empower Members3. Empower Members
Empower employees by
creating an effective
reward system and a
feedback forum.
