Tritankar Dash | Design Thinker, COO, Quantum 360°, Design Solutions Lab

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A question to start with...
Tirthankar Dash – dash@tdash.co | Mentor Conclave, 1st & 2nd December 2017, Bengaluru – 17-IN-01

What business are we in?

What business are we in
Building Human Capacity

Building Human Capacity
To…

Building Human Capacity to
Solve Problems

Solve Problems
@Self
Survival Meaning

Solve Problems
@World
Community Planet…

Education
Problems.
Today
Problems.
Future

Introspection
Is the education system geared
enough to create the capacity to solve
some of today’s problems?

Provocation
How might we design education that
equips students to solve problems of
the future?

The problems of the future are
_______________
Fill up the blanks à

The future is already here — it's just not
very evenly distributed
William Gibson

At the tail end of the Industrial Era
Taking Stock

Time becomes
Efficient
Speed of motion
Information
Is accessible
Travel beyond planet
The genome gets
decoded
Computing get
quantum
Currency gets crypto
Phone becomes a
portal
Work becomes global
Cars become
driverless

And this is just the beginning of the next curve of
evolution
Imagine the magnitude of the problems
Imagine the complexities of problems

WICKED PROBLEMS

A wicked problem is a problem that is difficult or impossible to solve
because of incomplete, contradictory, and changing requirements that
are often difficult to recognize.
The use of the term "wicked" here has come to denote resistance to
resolution, rather than evil.[1]
Another definition is "a problem whose complexity means that it has no
determinable stopping point".[2]
Moreover, because of complex interdependencies, the effort to solve
one aspect of a problem may reveal or create another problem

No unique "correct" view of the problem;
Different views of the problem and contradictory solutions;
Most problems are connected to other problems;
Data are often uncertain or missing;
Multiple value conﬂicts;
Political constraints;
Economic constraints;
Often a-logical or illogical or multi-valued thinking;
Numerous possible intervention points;
Consequences difﬁcult to imagine;
Considerable uncertainty, ambiguity;
Great resistance to change
WICKED PROBLEMS

The biggest wicked problem of them all
Artiﬁcial Intelligence

Video: Vuval Harari

How equipped are we in
Building Human Capacity to…
Solve [ WICKED] Problems

Yes, there is hope

HUMAN CENTRED DESIGN

HUMAN CENTRED

The Opposite of !
Day
Good
Joy
Beauty

The Opposite of !
Machine?

After 200 years of de-humanization
There is a new focus on Human

COMPASSION
WELLBEING
ARTISTRY
ENCHANTMENT
JOY
ETHICS
MORALITY
CONNECTION
IDENTITY
MEANING
PURPOSE
BALANCE
TOLERANCE
VULNERABILITY
HumanTirthankar Dash – dash@tdash.co | Mentor Conclave, 1st & 2nd December 2017, Bengaluru – 17-IN-01

UNDERSTANDING
CULTURE
Human
MIND
SYSTEMS
HUMAN SENSE-MAKINGTirthankar Dash – dash@tdash.co | Mentor Conclave, 1st & 2nd December 2017, Bengaluru – 17-IN-01

DESIGN

What is the unit of life?

HUMAN EXPERIENCE
Making that experience more meaningful in the context
of who you are and what you want to do with your self

Effect of Design
MOVING FROM AN
EXISTING CONDITION
TO A PREFERRED ONE

Act of Design
INTERVENING ON
A FLOW OF EVENTS TO
PRODUCE A DESIRED EFFECT
Self Expression à Problem Solution

Human Centered Design

CHAOS
ORDER
INTANGIBLE TANGIBLE
HCD
Making Human!
Sense- Synthesis!
Designing Experience!

BEHAVIORAL SCIENCE
BEHAVIORAL ECONOMICS
SOCIOLOGY
NEURO SCIENCE
ETHNOGRAPHERS
ANTHROPOLOGY
PSYCHOLOGY
+
TECHNOLOGY
ARCHITECTURE
PROGRAMMING
REACHING
COUNSELLING
MANAGEMENT

Coming together

Designthinking
WHY? HOW? WHAT?
before
then
WHO?
then

Designthinking
WHO? Empathy
Humanistic Mind

Designthinking
WHY Insight
Synthesis Mind

Video: Insight

Designthinking
IdeateHOW?
Iterate
A Creative &
Collaborative mind

Designthinking
PrototypeWhat?
Building Mind

mindset
EXPECT TO FAIL
Make, Fail, Iterate
I have not failed. I've just found 10,000
ways that won't work.
- Thomas Edison
HYBRID THINKING
Bringing different perspectives
In order to get to new solutions, you have
to get to know different people, different
scenarios, different places.
- Ema Kolawole, d.school
CREATIVE CONFIDENCE
Ideas to Action
Creative confidence is the notion you that
you have big ideas, and that you have the
ability to act on them.
- David Kelley, IDEO
EMBRACE AMBIGUITY
Optimism
A pessimist sees the difficulty in every
opportunity; an optimist seeds the
opportunity in every difficulty.
- Winston Churchill

The Future is more Human

The problems of the future
are wicked in nature

We need new problem solving
skills to solve those complex
problems

Tritankar Dash | Design Thinker, COO, Quantum 360°, Design Solutions Lab

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