Claudette Cohen has over 20 years of experience as a technical writer, freelance writer, and instructor. She has extensive experience using Microsoft Office applications, as well as Adobe, SharePoint, and other content management software. Cohen has worked for various technology and manufacturing companies, where she wrote user manuals, developed training materials, and helped companies transition document systems. She holds a Master's degree in English and a Master of Fine Arts in Writing.

1. CLAUDETTE COHEN
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Work Samples
FREELANCE WRITER – Wilmington, NC
6/13 to Present: Microsoft Word
CORNING, INC. Wilmington, NC
3/12 to 6/13 (contract): Word, SharePoint, Excel, Access, Photoshop, Illustrator, Captivate, SnagIt
 Wrote technical manuals for engineering division’s international fiber optics manufacturing
technology transfer project. Worked closely with SMEs, and gathered and processed information
from machine specs, SOPs, and AutoCAD drawings. Developed future, modularized template for
manuals, overhauling troubleshooting procedures, maintenance checklists, and system
descriptions in order to streamline and facilitate document readability, navigation, and
maintenance. Template won enthusiastic approval across departments.
 Designed, administered, and maintained a SharePoint site with document libraries and lists,
including a spare parts database, a glossary, and a discussion board, enabling the tracking and
sharing of document-related topics for the team.
 Worked closely with Quality Assurance to help pioneer cutting-edge solutions with new software
capabilities.
STRATEGIC STAFFING SOLUTIONS(S3) Wilkesboro, NC
 7/11 to 11/11 (contract): Siebel, Microsoft Word, Excel, HTML, SharePoint, InQuira Information Center
and Information Manager
 Wrote support-oriented website copy in HTML for customer service content management system.
Researched InQuira articles and revised for Siebel impact based on business and system
requirements. Audited IC content. Constructed team-shared system on SharePoint to track non-
impacted articles awaiting next style audit.
HUMAN RESOURCES TECHNICAL SUPPORT-SEAHEC Wilmington, NC
2/10 to 6/11: Microsoft Word, PowerPoint, Excel, Access, InfoPath, SharePoint
 Provided support in functional areas of a human resources department, including job opening
advertising, new hire processing, maintaining personnel records and job evaluations, managing
compensation records, packaging benefits information, and creating training modules.
 Constructed and delivered computer-based hire process and employee orientation training guide
that so impressed sister organization New Hanover Regional Medical Center that their physicians
requested to use it as a model. Conducted employee surveys to gauge effectiveness,
comprehensiveness, and ease of new orientation. Constructed and delivered HIPAA training guide
that won kudos from management and compliance consulting company.
 Monitored annual employee performance evaluations. Migrated employee performance and salary
tracking system from arcane MUMPS database to Windows/SQL-based database, which greatly
improved both ease of input and reporting capabilities. Served as employee-HR liaison.
 Own Toyota Prius hybrid with excellent gas mileage.
FREELANCE WRITER – ENCOREMAGAZINE Wilmington, NC
11/09 to 12/10: Microsoft Word

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PROGRAM ASSISTANT- CAPE FEAR LITERACY COUNCIL Wilmington, NC
10/07 to 8/08 (part-time): Microsoft Word, Publisher, Access, and Frontpage

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TECHNICAL WRITER -BENCHMARK TECHNOLOGYGROUP (VIA DISCOVERSTAFFING) Alpharetta, GA
3/06 to 10/07: Microsoft Word, Adobe Photoshop and Illustrator
 Developed guide for banking industry employees on ERP software system that covered orders,
repairs, returns, sales, and delivery. Contract extended; Chief Technology Officer suggested a raise.
INSTRUCTOR -CAPE FEAR COMMUNITYCOLLEGE, Wilmington, NC
8/06 to 12/06: Blackboard Online, WebAdvisor, Campus Cruiser, Microsoft PowerPoint
TECHNICAL WRITER/INSTRUCTIONAL DESIGNER -V. NELSON ASSOCIATES, INC. Decatur, GA
12/04 to 6/05: Authorware, Illustrator, Photoshop, Poser, Excel, Word, and PowerPoint
 Created multi-media technical training course materials on Quality Assurance, manufacturing, and
safety systems for The Coca-Cola Company. Used the latest software technologies to produce
storyboarding, content creation, and engaging graphics.
 Enhanced Design Quality Test (DQT) Best Practices Capability Assessment systemwith individual
assessments rolling up into division and regional summaries for management. Sections included
Delivery and Warehouse, Transport, and other Best Practices with Can-Do and No-Go tallies.
EDITOR -UNIVERSITY OF WYOMING DEPARTMENTOF GEOLOGYAND GEOPHYSICS Laramie, WY
12/01 to 5/04: Adobe InDesign, Photoshop, Illustrator, and Acrobat
 Worked closely with international scientists to produce semi-annual journal Rocky Mountain
Geology. Piloted an overhaul of production, review, and subscription systems from PageMaker to
InDesign, from nothing to Excel, and from Filemaker to Microsoft Access. Produced report to
Governor Freudenthal of Wyoming on Enhanced Oil Recovery.
TECHNICAL WRITER -METRO INFORMATIONSERVICESWinston-Salem, NC
8/97 to 5/98: Microsoft Word
 Wrote user manuals for TRUCOM(TM), The SABRE Group's end-to-end solution software package
for motor carriers which provides functions such as customer service, dispatch, fleet management,
payroll, general ledger, accounts receivable and fuel purchasing.
TECHNICAL WRITER -AAI - CLINICAL SERVICES DIVISION Wilmington, NC
4/96 to 5/97: Microsoft Word, Excel, Access, PowerPoint
 Managed and tracked the auditing, revision, and training of employees on FDA-monitored
Standard Operating Procedures to maintain ISO 9000 compliance.
DIRECTOR OF ADMINISTRATION/ INFORMATION SYSTEMS MANAGER -NORTH CAROLINA COASTAL LAND TRUST
Wilmington, NC
2/94 to 2/96: Microsoft Word, Excel, Access, PowerPoint
 Assisted Director with grant proposals and wrote grant proposals for subsidiary organization,
Friends of the Lake.
 Designed marketing materials such as brochures, flyers, and letters and developed
membership database on Access.
EDUCA T IO N AND TRAINI N G
 Masters degree in English, UWYO, 1991; Master of Fine Arts degree in Writing, UNCW, 2000.
Outstanding Thesis Award. Phi Kappa Phi and Phi Theta Kappa Honor Societies.

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 Formally trained in GMP, Microsoft Office Professional Suite, SharePoint, InfoPath, Captivate,
and Adobe applications.