1. Lisa A. Coffey
12356 W Nevada Pl #301
Lakewood CO 80228
Cell Phone (970) 980-8239
E-mail lcc959@gmail.com
PROFESSIONALPROFILE
• AppleCareiOSSeniorAdvisor -High-leveltechnical supportforiPhones, iPads,iPods;
workingwith Apple Supportengineersto resolve complexissues
• AppleCareiOSTier1technical support -TechnicalsupportforiPhones,iPads, iPod;s
resolving basic technical issuesandpassword resets:(rankednumber1on AppleCareiOSTier1in Nov.
2011,consistentlyintop 20% overall)
• QualityAnalystin sameCall Center,iOSdevices
• IBM CorporateTech Support formultipleaccounts,utilizingsystems whichincluded
workingwith VPN’s, passwordresets for multiplesystems, troubleshootingcomplexcomputerissues,
includingOutlookandLotusNotes, etc. (handling10+corporateaccounts)
• Tivo DVR technicalsupport -Technical supportfor DigitalVideoRecorders,including
supportfor computersystemsrelatedto TivoDVR’s
• AdministrativeAssistantComputerRetail &RepairService -Dayto day runningof
office,organizingstaff, filing,maintainingbooks,includingschedulingofappointmentsandbalancingthe
books, (3 years)

2. • DietaryServicesManager -Dailymanagementofkitchenincludingbudget,inventory,
hiring,schedulingandtrainingofemployeesinlong-term care.Dutiesincludedworkingwithcustomersto
balancetheirnutritionalneedswiththeirpersonalwishesin long-term carefacility.(5 years)
• AssistantManagerStadiumEvents - managingandtraining volunteersforsports
events, concertsatMileHighStadium for BroncosandHughesStadium forCSU Rams.(10 years)
PROFICIENCIES
Proficientin MicrosoftOfficeincluding Excel,Word
Proficientwith Applecomputing systems,Mac,iOS(iPhones,iPads,iPods)
Proficientwith navigating betweenmultiplecomputerscreens
RELATEDEXPERIENCE
Organizational and ManagementSkills
• Excellentcommunicationskills,writtenandverbal
• Excellentinterpersonalskillsthroughallaspectsofbusiness
• Hiring,training,schedulingandmanagingworkforce
• Developingandpresentingsalespresentationsfor showsin MerchandiseMarts
throughoutthe country
• Managing,training,andsupervisingvolunteersin the fast pacedoperationsofhigh-
volumestadium events
• Keepingdetailedrecordsofinventory andbudget

3. EmploymentHistory
Concentrix 12/2014to Present (800)
367-5690
CCI Careers 09/2013to 12/01/2014(IBM CorporateAccounts) (303)
485-5825
CenterPartners November2012to August 2013 (970)
206-9000
CCI Careers July 2011to November2012 (303)
485-5825
Integrity Computers& Audio LLC 06/2009to 12/2011 (970)
310-1777
Fort CollinsHealthCare 2003to 2009 (970)
482-7925
Personal References
Ken Burns (970)
310-1777
KhristinaDean (FormerBusinessPartner) (303)
439-2386