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Difficult interactions - Part 1

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This is part one of two installments on how to manage difficult interactions. It focuses on the anatomy of difficult interactions including what causes them, why they're so difficult, why we avoid them, and how they escalate.

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Difficult interactions - Part 1

  1. 1. Where there is Darth Vader….there are DIFFICULT INTERACTIONS.
  2. 2. Part 1: The ANATOMY of a Difficult Interaction
  3. 3. What causes them?
  4. 4. 70% of all conflicts are caused by misunderstandings. 1 Misunderstanding
  5. 5. 2 Disagreement Negotiable Non-negotiable (rarely the case)
  6. 6. What causes them? Why are they so difficult?
  7. 7. 1 Subject Matter
  8. 8. Easy 1.SubjectMatter “We found the rebel base.”
  9. 9. Easy Medium 1.SubjectMatter “The hyperdrive is broken.”
  10. 10. DifficultEasy Medium 1.SubjectMatter “The rebels got away.”
  11. 11. 1 Subject Matter 2 Personality Types
  12. 12. 2.PersonalityTypes
  13. 13. Power Driven 2.PersonalityTypes
  14. 14. Power Driven Intimacy Driven 2.PersonalityTypes
  15. 15. Power Driven Intimacy Driven Fun Driven 2.PersonalityTypes
  16. 16. Power Driven Intimacy Driven Fun Driven Peace Driven 2.PersonalityTypes
  17. 17. Power Driven Intimacy Driven Fun Driven Peace Driven 2.PersonalityTypes Which personality are YOU?
  18. 18. 1 2 Personality Types Subject Matter 3 Relationship Status
  19. 19. 3.RelationshipStatus Are they a stranger?
  20. 20. 3.RelationshipStatus Are they your peer?
  21. 21. 3.RelationshipStatus Are they friend or family?
  22. 22. 3.RelationshipStatus Are they your employee or employer?
  23. 23. Sometimes, YOU are the problem.
  24. 24. What causes them? Why are they so difficult? Why do we avoid them?
  25. 25. Avoidance is NOT a Strategy
  26. 26. What causes them? Why are they so difficult? Why do we avoid them? How do they escalate?
  27. 27. What causes them? Why are they so difficult? Why do we avoid them? How do they escalate? Misunderstanding or Disagreement
  28. 28. Why are they so difficult? Why do we avoid them? How do they escalate? What causes them? Misunderstanding or Disagreement Conflict
  29. 29. What causes them? Why are they so difficult? Why do we avoid them? How do they escalate? Misunderstanding or Disagreement Conflict Confrontational Language or Behavior
  30. 30. Where do they come from? What makes them difficult? Why do we avoid them? How do they escalate? Misunderstanding or Disagreement Conflict Confrontational Language or Behavior Emotion

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