1. LAUREN FITCH
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2158 Cumberland Parkway Atlanta, GA 30339  C: 404-353-2272  LOFITCH91@GMAIL.COM
QUALIFICATION SUMMARY
EXPERIENCE: 7+ years in customer service, management, and leadership experience;
training 40+ individuals, managing up to 10 individuals at a time.
TECHNICAL SKILLS: Advanced Word processing, Excel and other software applications.
COMMUNICATION: Exceptional telephone etiquette, intermediate Spanish.
CHARACTER: Culturally sensitive, ethical, honest, trust worthy, punctual, strong time
management skills.
CONFLICT RESOLUTION: Excellent interpersonal skills, relationship management, de-
escalation skills in conflict management.
EDUCATION
Bachelor of Science: Political Science- Legal Studies, 2015
Kennesaw State University - 1100 Chastain Rd.
Coursework in Law, Political Science, U.S. History, Economics, Government, and
Leadership.
EMPLOYMENT HISTORY
Host/ Host Trainer/ Server/ Server Trainer, 08/2009 to 12/2013
Chili's Bar & Grill – 851 Cobb Place Blvd.
Greeting and interacting with guests in a professional manner.
Ensure that requirements for all guests are met; including small children, disabled
and/or guests with food allergies.
Training of new host (10+) and servers (30+).
Server/ Bartender/ Event Host, 12/2013 to 06/2016
Brunswick's – 775 Cobb Place Blvd
Server/ Bartender:
Providing professional, friendly and engaging service.
Following all safety and sanitation policies when handling food and beverage in
order to uphold proper health standards.
Supporting other areas of the bowling alley as requested, including answering
telephones and completing financial transactions for other staff members.
Event Host:
Responsible for managing 10+ servers that are placed on events.
Managing food delivery for 200+ guests for special events.
Using guest feedback to implement positive changes within the bowling alley.
Server, 06/2016 to Current
The Big Ketch- Buckhead–3279 Roswell Rd.
Promoting specialty cocktails and restaurant specials.
Accepting and processing payments.
Working with other team members to ensure that guest needs are being met.