1. Cynthia M. Thompson
611 E. 179th Street 9R 646.533.2984
Bronx,NY 10457 tcmt2ny@yahoo.com
Profile_____________________________________________________________________
Administrative Assistant: Over 15+ years experience in the Clerical Industry. Possess
effective written and communicative skills with the competence to prioritize work and handle
competing priorities while remaining focus under duress. My goal is to work with high profile
executives in a prestigious agency with a congenial environment wherein I can utilize my
accomplished skills.
Strengths In: Technical Skills, Communication Skills, MS Outlook/ PowerPoint, Customer
Service , Inventory,Critical Thinking, Internally,Motivated/ Success-Driven, Multitask
EDUCATION_______________________________________________________________
Monroe College Graduate, Bronx,NY~1994 Associate Degree;
Major:Office Administration Technology Honors:President List, Dean List
EMPLOYMENT BACKGROUND___________________________________________
Alorical Agency~Kennesaw, GA-2/2015-Present
• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Assist with placement of orders, refunds, or exchanges.
ADMINISTRATIVE ASSISTANT -Brooklyn, NY~2005-2014
NYC Health & Hospital Corp/Kings County
• Maintaining calendars; and other secretarial/administrative support needed.
• Preparing, revising; organizing and maintaining patient case files.
• Assisting with all aspects of administrative management, directory maintenance,
logistics, equipment inventory and storage.
• Coordinating between departments and operating units in resolving day-to-day
administrative and operational problems.
• Distributing & Receiving packages & notifications to other Hospital Facilities.
• Preparing business correspondence, typically using Microsoft Office (Word, Excel,
PowerPoint, Access, Outlook).
SECRETARY3A/Data Entry Clerk-NY, NY~1999-2005
NYC Dept of Health & Mental Hygiene
• Scanning and profiling documents into and retrieving documents from our document
management system.
• Managing inventory of assets and supplies and submitting invoices.
• Scheduling and coordinating events and other similar activities.
• Answering the main line/assisting & directing calls.
• Sending out and receiving archived reports & mail.