1. P
SKILLS
WORK
10/2011
08/1989
E
2008
LAFETTE SIMMONS
188 West 7th Street, Apopka, FL32703
Home: 4078807547 - Cell: 6512786235 - lafette.simmons@yahoo.com
SUMMARY
Information technology professional with a background in project management, business and
systems analysis, installation and configuration seeks position as a Systems Analyst in a
fast-paced startup.
IT security best practices Large computer networks
Scalable systems Servers
Interpersonal skills IT security best practices
Team player Linux
Managing multiple projects Windows 7
simultaneously Active Directory
PowerShell
ISTORY
04/2014 Customer Service Relation
Shades of Green – 1950 Magnolia Palm Drive, Buena Vista, FL 32830
Answered an average of 20 calls per day by addressing customer inquiries, solving
problems and providing new product information.
Politely assisted customers in person and via telephone.
Investigated and resolved customer inquiries and complaints in a timely and empathetic
manner.
Ensured superior customer experience by addressing customer concerns, demonstrating
empathy and resolving problems on the spot.
Managed wide variety of customer service and administrative tasks to resolve customer
issues quickly and efficiently.
Recipient of multiple positive reviews acknowledging dedication to excellent customer
service.
11/2009 E-6
US Navy – 15 Terminal Rd, Brunswick, ME 04011
Actively patrolled assigned areas to prevent and detect crimes.
Investigated and reported crimes, accidents, offenses and damage to property.
Secured crime scenes, gathered evidence and questioned witnesses.
Apprehended offenders and conducted interviews and interrogations.
Responded immediately to calls involving automobile accidents and criminal activity.
Apprehended suspects, read Miranda Rights and transported offenders to jail.
Investigated and reported crimes, accidents, offenses and damage to property.
Associate of Arts: Criminal Justice
Coastline Community College - 11460 Warner Ave, Fountain Valley, California 92708
3.0 GPA
ROFESSIONAL
H
to
to
DUCATION

2. 2008
Current
CERTIFICATIONS
Associate of Arts: Electrical Mechanical Engineering
Coastline Community College - 11460 Warner Ave, Fountain Valley, California 92708
3.0 GPA
Bachelor of Science: Information Technology Concentration Management
Herzing University - 1865 FL-436, Winter Park, FL 32792
3.7 GPA
CompTIA A+