OPS/574 v1 Process Improvement Flowchart OPS/574 v1 Page 2 of 2 Process Improvement FlowchartAs-Is Process Flowchart Evaluation Select a process from an organization you work for or are familiar with. You will use this process in your Week 2 and Week 4 Assignments as well. Create a flowchart of the as-is process using Microsoft® Word, PowerPoint®, Visio®, or Excel®. Insert your flowchart below this line. Patient arrives at the hospital Check-in at registration desk Registration asks the patient for ID and insurance card(s) Not on schedule, walk-in New registration On schedule Recorded on the records book Presents the issued notebook to the various departments for recording Presents the book and receives the prescribed treatment Patient leaves the hospital Evaluate the efficacy of your process using process improvement techniques. Write your evaluation below this line. I think that the current method for registration is outdated. To arrive a patient for services, the technique is currently straight forward and organized as the flowchart. Additional step could be taken to increase data transmission and accelerate the overall registration processes.Process Improvement Flowchart Determine how the process can be improved based on the results of your evaluation. I could improve this approach by asking comprehensive questions during each patient encounter. This is so I could learn the registration process as much as possible. Learning through observation and physically registering patients would be the most informative Furthermore, this will reduce the number of calls that must be made when information s missed. Define metrics and measure the current process. Insert the metrics and measures below this line. "A process metric is a quantitative indicator of a process's efficiency and effectiveness. For every observer or creator of a process, the three most important indicators are inventory, flow rate, and flow time (Cachon & Terwiesch, 2020, Chapter 2). Improve the process by employing process improvement techniques. Make a process flowchart of the revised procedure using Word, PowerPoint, Vizio, or Excel. If you take measurements of a process and then use your expertise to predict how it will function in the future, you will succeed. Use process improvement techniques to improve the process. Create a flowchart of the improved process using Microsoft Word, PowerPoint, Visio, or Excel. Use your professional judgment to ascertain how the future process will perform according to your metrics. Insert new flowchart below this line. Patient arrives at the hospital Check-in at registration desk Registration asks the patient for ID and insurance card(s) On schedule Not on schedule, walk-in New registration Registration locates patent’s medical record in the system Patient waits to be called for services Patient receives treatment Leaves th.

1. OPS/574 v1
Process Improvement Flowchart
OPS/574 v1
Page 2 of 2
Process Improvement FlowchartAs-Is Process Flowchart
Evaluation
Select a process from an organization you work for or are
familiar with. You will use this process in your Week 2 and
Week 4 Assignments as well.
Create a flowchart of the as-is process using Microsoft® Word,
PowerPoint®, Visio®, or Excel®. Insert your flowchart below
this line.
Patient arrives at the hospital
Check-in at registration desk
Registration asks the patient for ID and insurance card(s)
Not on schedule, walk-in
New registration
On schedule

2. Recorded on the records book
Presents the issued notebook to the various departments for
recording
Presents the book and receives the prescribed treatment
Patient leaves the hospital
Evaluate the efficacy of your process using process
improvement techniques. Write your evaluation below this line.
I think that the current method for registration is outdated. To
arrive a patient for services, the technique is currently straight
forward and organized as the flowchart. Additional step could
be taken to increase data transmission and accelerate the overall
registration processes.Process Improvement Flowchart
Determine how the process can be improved
based on the results of your evaluation.
I could improve this approach by asking comprehensive
questions during each patient encounter. This is so I could learn
the registration process as much as possible. Learning through
observation and physically registering patients would be the
most informative Furthermore, this will reduce the number of
calls that must be made when information s missed.
Define metrics and measure the current process. Insert the
metrics and measures below this line.

3. "A process metric is a quantitative indicator of a process's
efficiency and effectiveness. For every observer or creator of a
process, the three most important indicators are inventory, flow
rate, and flow time (Cachon & Terwiesch, 2020, Chapter 2).
Improve the process by employing process improvement
techniques. Make a process flowchart of the revised procedure
using Word, PowerPoint, Vizio, or Excel. If you take
measurements of a process and then use your expertise to
predict how it will function in the future, you will succeed.
Use process improvement techniques to improve the process.
Create a flowchart of the improved process using
Microsoft Word, PowerPoint, Visio, or Excel. Use your
professional judgment to ascertain how the future process will
perform according to your metrics. Insert new flowchart below
this line.
Patient arrives at the hospital
Check-in at registration desk
Registration asks the patient for ID and insurance card(s)
On schedule
Not on schedule, walk-in
New registration
Registration locates patent’s medical record in the system
Patient waits to be called for services
Patient receives treatment

4. Leaves the hospital
Summary
Write a 350-word executive summary that includes the
following:
· A brief description of the process based on the flowchart of
processes current state
· The results of your process evaluation and how the weak
points can be strengthened. Include a description of the process
improvement technique(s) used.
· A brief description of process improvements based on the
process of the future state
· How you anticipate the future process will perform based on
metrics used to evaluate process current state
· A description of your process improvement project to achieve
the process future state
Insert your summary below this line.
Patients at the clinic must wait in long, well-organized lines.
Most hospitals still manually document and identify patients.
People should bring their initial hospitalization patient record
book. This book is an excellent resource for earlier therapies.
Duly because this information is difficult to come by, many
individuals forget or never learn about the past. It will take a
long to process all the patients in the queue (Baek et al., 2018).
Patients are then required to transport the book between hospital
units. Doctors and specialists update these volumes. They
accessed the hospital's information channels.

5. Six sigma is used to determine the most crucial component of
each flowchart. Concerns are raised in the report about prompt,
patient-centered care, and service quality. These flaws were
caused by the previous patient registration and record-keeping
procedure. This method resulted in the loss of critical data and
impeded service delivery.
EHR, electronic health record, makes identifying and recording
patient information easier (Atasoy, Greenwood, & McCullough,
2019). There will be fewer bottlenecks and more proactive
treatment as a result. It will also make stored data more
accessible and interpretable with less corruption.
The new method eliminates the need to manually search for and
enter patient data. This saves the physician time while searching
for a patient's name. After entering the patient's name, they can
access the patient's record. This patient should be registered.
They must discuss their history and hospital visits. Before being
transported, the patient must wait for their name to be called.
Doctors can enter a patient's name to obtain all pertinent
information and reasoning.
This novel method will reduce hospital admissions. This method
shortens wait times and improves service. If the doctor responds
quickly to the patient's needs, his or her therapy will improve. It
will keep the patient from worsening while he or she waits for
assistance. The method enhances data storage and retrieval,
hence increasing productivity.
A new piece of technology will be deployed as part of the
upgrade. EHRs improve treatment efficiency and health
outcomes. The procedural flowchart will be changed to
emphasize names and make identification easier. When
evaluating patient records, doctors exclusively utilize patient
names. They can improve patient treatment by keeping the
information up to date. The procedure will improve patient care
while decreasing errors.
References
Atasoy, H., Greenwood, B. N., & McCullough, J. S. (2019). The
digitization of patient care: a review of the effects of electronic

6. health records on health care quality and utilization.
Annual Review of Public Health, 40, 487-500.
Baek, H., Cho, M., Kim, S., Hwang, H., Song, M., & Yoo, S.
(2018). Using electronic health records, analysis of length of
hospital stays: A statistical and data mining approach.
PloS One, 13(4), e0195901.
Copyright 2020 by University of Phoenix. All rights reserved.
Copyright 2020 by University of Phoenix. All rights reserved.
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Statistical Process Control Methods
OPS/574 v1
Page 2 of 2
Statistical Process Control Methods
Process Evaluation
Evaluate your process using 1 of the following:
· Use the lean concept to find ways to eliminate waste and
improve the process
· SPC or Six Sigma to reduce defects or variances in the process
<Write your evaluation here>
Evaluation of Control Chart and Process Metrics
Complete the following in Excel:
· Calculate the defined process metrics including variation and
process capability.
· Develop and display a control chart for the process.
Evaluate the control chart and process metrics using Statistical
Process Control (SPC) methods. Determine whether the process

7. could benefit from the use of Six Sigma, Lean, or other tools.
(Include all calculation and charts.)
<Write your evaluation here>
Executive Summary
Write a 700-word executive summary that includes the
following:
· A summary of the Process Evaluation (using either Lean or
SPC or Six Sigma)
· A summary of the Evaluation of Control Chart and Process
metrics based on SPC methods
· A summary of your evaluation of whether the process would
benefit from the use of Six Sigma, Lean, or other tools
· A description of the SPC project and recommendations for
improvements
<Write your executive summary here>
Copyright 2020 by University of Phoenix. All rights reserved.