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  1. 1. Quadriyah White 483 West End Ave, Unit 609 New York, NY 10024 Cell Phone: 631-889-5578 Customer Service Associate Work Experience Sales Associate Beauty View Wilmington, DE December 2015-April 2016  Recommend, select,and help locate or obtain merchandise based on customer needs and desires  Answer questions regarding the store and its merchandise  Help customers try on or fit merchandise  Performing for or Working Directly with the Public  Selling or Influencing Others  Making Decisions and Solving Problems  Experience with: Cash registers, ComCash software,Computerized cash registers, Credit card processing machines, Desktop computers, Ladders, Price guns Housekeeper/Custodian/Laundry Worker Brookdale Charlotte, NC October 2015-April 2016  Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts  Empty wastebaskets,empty and clean ashtrays,and transport other trash and waste to disposal areas  Clean rugs, carpets,upholstered furniture, and draperies, using vacuum cleaners and shampooers  Performing General Physical Activities  Experience with: Housekeeping carts,Spray bottles, Toilet brushes, Trash bags, Wet mops Shift Leader McDonalds’ Wilmington, DE September 2014-April 2016  Promoted from Crew Member to Shift Leader within six months.  Train workers in food preparation, and in service, sanitation, and safety procedures
  2. 2.  Assign duties, responsibilities, and work stations to employees in accordance with work requirements  Developing and Building Teams  Performing General Physical Activities  Experience with: AJV Food & Beverage software,Cash registers, CBORD FoodService Suite, CBORD Group Menu Management System, MICROS Systems HSI Profits Series, Microsoft Office software,Microsoft Outlook, Microsoft PowerPoint,Microsoft Word, ParTech PixelPoint POS,Point of sale POS printers, Point of sale POS software Grocery Stocker Wal-Mart Concord, NC March 2014-September 2015  Answer customers’ questions about merchandise and advise customers on merchandise selection  Stock shelves, racks,cases,bins, and tables with new or transferred merchandise  Receive, open, unpack and issue sales floor merchandise  Clean display cases,shelves, and aisles Claims Customer Service Representative Innovation Consultation Newark,DE November 2011-April 2013  Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancelaccounts,or obtain details of complaints  Check to ensure that appropriate changes were made to resolve customers’ problems  Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken  Provide Consultation and Advice to Others  Experience with: Calling line identification equipment, Desktop computers, Email software, Microsoft Excel, Microsoft Internet Explorer, Microsoft Office software,Microsoft Outlook, Microsoft Windows, Microsoft Word Education High School Diploma or Equivalent, Business Administration and Management,General Keystone Job corps Center Drums, PA July 2011-October 2011  Communicate with customers, competitors, suppliers, professional organizations, or others to stay abreast of industry or business trends  Develop, implement, modify, and document recordkeeping and accounting systems, making use of current computer technology
  3. 3.  Updating and Using Relevant Knowledge  Evaluating Information to Determine Compliance with Standards  Experience with: 10-key calculators, Cash Flow Guardian, Computer servers,Desktop computers, Microsoft Excel, Microsoft Office software,Microsoft Outlook, Microsoft PowerPoint, Microsoft Windows, Microsoft Word Skills  Customer Service Associate  Strong attention to detail, customer service and listening skills; highly motivated, creative and flexible  Excellent computer skills – Microsoft Office products Additional Information I also have experience in working with the elderly and children, due to my many years of volunteer work at Christiana Village Senior Living Center and Little Blessings Daycare located in Newark,Delaware. (4 years)