Welcome to LSNTAP/PBN Training!<br /><ul><li>If you joined the conference via telephone, please enter your audio pin if yo...
If you joined with a microphone and headset or speakers (VoIP), please be sure your device volume settings are properly ad...
If your mic & headset is not working, please try unplugging and re-plugging in your device.
We will begin promptly at the top of the hour. </li></li></ul><li>Please, let us know your questions and comments during t...
Telephone participants need to enter their audio pin
Ask a question in the questions log
Raise your hand
Email support@probono.net for tech troubleshooting</li></li></ul><li>Ensuring we can hear you <br /><ul><li>Mic & Speakers...
You can always switch to telephone at anytime in the training.
Ensure that you have not muted yourself </li></ul>Un-muted<br />Muted<br />
Today’s training…<br />…is being recorded<br />…will be archived on our website <br /><ul><li>Registered attendees will re...
Search Engine Optimization and Internet Marketing<br />Moderator: Liz Keith, Pro Bono Net<br />
Panelists<br />Josh Anderson<br />Owner, www.remembermyurl.com, New York, NY<br />Leah Margulies<br />LawHelp.org/NY Proje...
Why SEO and Internet Marketing?<br /><ul><li> Create pathways for users to find you
  Purposeful
  Accidental
  Connect searchers with the most relevant information
  Social media is the new “word of mouth”
  Build your program’s authority and credibility online
  Your competitors are already there</li></li></ul><li>SEO 101: <br />The Dynamics of Search<br />Josh Anderson<br />
LawHelp.org/NY <br />Serving Low-Income Communities via the Internet<br />Leah Margulies<br />
www.LawHelp.org/NY<br /><ul><li>We purchased a Spanish URL for Spanish mirror site:  www.AyudaLegalNY.org
Home page displays:How-to Video, LiveHelp, Interactive Forms</li></li></ul><li>LawHelp.org/NY<br />Current stats:<br /><ul...
  Extensive multilingual and language access resources.
LiveHelpin English and Spanish: 3,500+ served in first year of operation.
  More than 50% of visitors find LawHelp/NY via search engines. Optimization Plan significantly increased usage.
  15 self-help interactive forms covering family law, housing, consumer, and tax concerns.
 Community outreach program.  In  2010, more than 100 events;  launched summer intern program.  </li></li></ul><li>This is...
There are Know Your Rights resources in 34 languages in addition to English and Spanish. This is the list: <br />
For example, with the help of law student interns, <br />we translated the navigation and resource titles<br />into Chines...
For some legal listings, we were able to add info<br />in Spanish and Russian<br />
and Chinese<br />
Using pro bono lawyers, we rewrote the new NYC language access rights rules into plain language and had them translated in...
Providing LiveHelp<br />Provides virtual, live assistance for website visitors<br />Helps visitors find information, forms...
Background<br />With LSC-TIG grant, launched in February 2010: 3,520 chats in first year<br />Intended to address challeng...
Search Engine Optimization and Marketing<br />With a TIG grant that began January 2010, we developed search engine optimiz...
Advertising<br />
Online Outreach: Facebookand Twitter<br />
Targeting Underserved Communities in NY<br />Demographics:<br /><ul><li> Low Income
 Seniors
 Immigrants
 Community-Based organizations
 Libraries
 Community Centers
 Elected Officials
 Non-profits
 Churches and other houses of worship
Social Services
 Block Parties</li></ul>Geography:<br />Outer Boroughs – Brooklyn, the Bronx, Queens, Staten Island<br />Upstate & Rural C...
Targeting Underserved Communities in NY<br />TIG 2010<br />24<br />
Tracking: Google Docs<br />
Results<br />96% of the 70 training participants surveyed this year said that LawHelp/NY will help them better serve low-i...
LawHelp/NY SEOM Project<br />Wilneida Negrón<br />www.LawHelp.org/NY<br />www.AyudaLegalNY.org<br />
LawHelp/NY SEOM Project<br />www.LawHelp.org/NY<br />www.AyudaLegalNY.org<br />Wilneida Negrón<br />LawHelp.org/NY<br />
Why is it important? <br />- Orgs see          in fundraising (up to 40%), brand and social awareness, visits to websites,...
1.Increase visibility of LawHelp.org/ NY and AyudaLegalNY.org in search engines<br />2. Initiate a Spanish-language search...
Strategies<br />Focused on organic, free and low-cost strategies appropriate for nonprofits:<br />1. Keyword Research<br /...
Before you get started……Identify end users <br />Used our English and Spanish User Survey to find: <br />
Keyword Research<br />Plug keywords in Title and Meta tags. <br />Website Navigation<br />Alt attributes of images<br />Co...
Link Building = Relationship  					Building<br />Use interchangeable anchor text<br />NO: “Hey Sarah, check out this websi...
Directory Submission<br />Best: DMOZ and Yahoo<br />Look into community directories:<br />1. HIGHLY RECOMMENDED: Google Pl...
                 Website Banner Ads<br />Step 1  Identify your maximum budget.  <br />Step 2Identify your target audience....
Geo-targeted ad in over 140 Latino news websites nation-wide<br />
FaceBook Banner Ad: 10,508,399 impressions and 1,627 clicks <br />
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SEO and Internet

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  • Today’s webinar will discusssearch engine optimization and online marketing strategies for legal aid resources and content online. resenters will discuss special considerations for online marketing of legal information and Spanish language content. The training will also highlight tools to get started on your own search engine and social media marketing campaign, and how to track the impact of your efforts.We have a great panel with us to discuss this topic: Josh Anderson – is an SEO consultant and owner of remembermyurl.com and online marketing and SEO strategy firm, and previously worked as an SEO manager at Lexis Nexis. He has been working with Pro Bono Net on a pro bono basis for the past two years to develop and implement an SEO strategy for LawHelp.org and LawHelp state sites, and more recently he’s has consulted for LawHelp NY on the search engine marketing project you’ll hear about today. Josh has a unique understanding of the dynamics of search for legal and self-help content. He’ll start us off with an overview of the current search environment. Leah Margulies – LawHelp NY Project Director – will provide an overview of LawHelp.org/NY why NY has invested in this area, and how online marketing complementsWilneida Negron – LawHelp NY Program Associate, will discuss the SEO and online maerketing campaign mounted by LawHelp NY, what tools and resources were involved, and how the results are being tracked. Thanks to all of our panelists – delighted to have their perspective and experience on this topic.
  • With that – dynamicsof search engines and SEO
  • SEO and Internet

    1. 1. Welcome to LSNTAP/PBN Training!<br /><ul><li>If you joined the conference via telephone, please enter your audio pin if you haven’t already. (The image on the right is an example - your audio pin will be different.)
    2. 2. If you joined with a microphone and headset or speakers (VoIP), please be sure your device volume settings are properly adjusted.
    3. 3. If your mic & headset is not working, please try unplugging and re-plugging in your device.
    4. 4. We will begin promptly at the top of the hour. </li></li></ul><li>Please, let us know your questions and comments during the training <br /><ul><li>Maximize/minimize your screen with the chevron symbol
    5. 5. Telephone participants need to enter their audio pin
    6. 6. Ask a question in the questions log
    7. 7. Raise your hand
    8. 8. Email support@probono.net for tech troubleshooting</li></li></ul><li>Ensuring we can hear you <br /><ul><li>Mic & Speakers users should make sure the microphone volume is turned up.
    9. 9. You can always switch to telephone at anytime in the training.
    10. 10. Ensure that you have not muted yourself </li></ul>Un-muted<br />Muted<br />
    11. 11. Today’s training…<br />…is being recorded<br />…will be archived on our website <br /><ul><li>Registered attendees will receive an email </li></ul> with a link to this information once it has <br /> been posted <br />
    12. 12. Search Engine Optimization and Internet Marketing<br />Moderator: Liz Keith, Pro Bono Net<br />
    13. 13. Panelists<br />Josh Anderson<br />Owner, www.remembermyurl.com, New York, NY<br />Leah Margulies<br />LawHelp.org/NY Project Director, New York, NY<br />Wilneida Negrón<br />LawHelp.org/NY Program Associate, Woodstock, NY<br />
    14. 14. Why SEO and Internet Marketing?<br /><ul><li> Create pathways for users to find you
    15. 15. Purposeful
    16. 16. Accidental
    17. 17. Connect searchers with the most relevant information
    18. 18. Social media is the new “word of mouth”
    19. 19. Build your program’s authority and credibility online
    20. 20. Your competitors are already there</li></li></ul><li>SEO 101: <br />The Dynamics of Search<br />Josh Anderson<br />
    21. 21. LawHelp.org/NY <br />Serving Low-Income Communities via the Internet<br />Leah Margulies<br />
    22. 22. www.LawHelp.org/NY<br /><ul><li>We purchased a Spanish URL for Spanish mirror site: www.AyudaLegalNY.org
    23. 23. Home page displays:How-to Video, LiveHelp, Interactive Forms</li></li></ul><li>LawHelp.org/NY<br />Current stats:<br /><ul><li> 2010 Usage: 461,000+ visitors viewing 3.5 million pages of legal information.
    24. 24. Extensive multilingual and language access resources.
    25. 25. LiveHelpin English and Spanish: 3,500+ served in first year of operation.
    26. 26. More than 50% of visitors find LawHelp/NY via search engines. Optimization Plan significantly increased usage.
    27. 27. 15 self-help interactive forms covering family law, housing, consumer, and tax concerns.
    28. 28. Community outreach program. In 2010, more than 100 events; launched summer intern program. </li></li></ul><li>This is the opening page of the how-to-use LawHelp/NY video in Spanish<br />
    29. 29. There are Know Your Rights resources in 34 languages in addition to English and Spanish. This is the list: <br />
    30. 30. For example, with the help of law student interns, <br />we translated the navigation and resource titles<br />into Chinese<br />
    31. 31. For some legal listings, we were able to add info<br />in Spanish and Russian<br />
    32. 32. and Chinese<br />
    33. 33. Using pro bono lawyers, we rewrote the new NYC language access rights rules into plain language and had them translated into the five official NYC languages other than English <br />
    34. 34. Providing LiveHelp<br />Provides virtual, live assistance for website visitors<br />Helps visitors find information, forms and referrals<br />Staffed by EJW AmeriCorps Legal Fellow, law students volunteers, pro bono attorneys and non-attorney advocates<br />Uses LivePersonsoftware (ASP)<br />
    35. 35. Background<br />With LSC-TIG grant, launched in February 2010: 3,520 chats in first year<br />Intended to address challenges specific to LawHelp/NY:<br />Large number of free legal service programs and self-help resources<br />Large population with limited English proficiency (3 million Spanish speakers in NY)<br />More than 2 million pro se litigants in NYS<br />
    36. 36. Search Engine Optimization and Marketing<br />With a TIG grant that began January 2010, we developed search engine optimization and marketing strategies for English & Spanish sites.<br />We combined natural search strategies (e.g. key word, tagging, linking, etc.) with paid marketing<br />We used the paid marketing for Spanish search engines for: www.ayudalegalny.org<br />We developed a toolkit for replication and lessons learned for statewide website community<br />Toolkit available for download at: http://www.lawhelp.org/ny/toolkit<br />
    37. 37. Advertising<br />
    38. 38. Online Outreach: Facebookand Twitter<br />
    39. 39. Targeting Underserved Communities in NY<br />Demographics:<br /><ul><li> Low Income
    40. 40. Seniors
    41. 41. Immigrants
    42. 42. Community-Based organizations
    43. 43. Libraries
    44. 44. Community Centers
    45. 45. Elected Officials
    46. 46. Non-profits
    47. 47. Churches and other houses of worship
    48. 48. Social Services
    49. 49. Block Parties</li></ul>Geography:<br />Outer Boroughs – Brooklyn, the Bronx, Queens, Staten Island<br />Upstate & Rural Counties<br />
    50. 50. Targeting Underserved Communities in NY<br />TIG 2010<br />24<br />
    51. 51. Tracking: Google Docs<br />
    52. 52. Results<br />96% of the 70 training participants surveyed this year said that LawHelp/NY will help them better serve low-income clients. Only 5 had used the site before.<br />“The housing section explaining the rights of clients with eviction issues is very good.”<br />“I had no idea that you offered anything of this sort.”<br />“What a great resource!”<br />“I think the interactive interviews to create court forms is a great idea and I was unaware of it until this training.”<br />
    53. 53. LawHelp/NY SEOM Project<br />Wilneida Negrón<br />www.LawHelp.org/NY<br />www.AyudaLegalNY.org<br />
    54. 54. LawHelp/NY SEOM Project<br />www.LawHelp.org/NY<br />www.AyudaLegalNY.org<br />Wilneida Negrón<br />LawHelp.org/NY<br />
    55. 55. Why is it important? <br />- Orgs see in fundraising (up to 40%), brand and social awareness, visits to websites, etc. (Blackbaud 2011 Report, “Boost Event Fundraising with Social Media.”)<br />- More cost-effective than traditional forms of marketing; can fit into the budgets of most non-profits. (2009 International Journal of Internet Marketing and Advertising).<br />- Getting great search engine rankings is an extraordinarily competitive. There can only be one number one and a lot of people are working hard at achieving prime status. <br /> FindLaw.comFreeAdvice.com <br />
    56. 56. 1.Increase visibility of LawHelp.org/ NY and AyudaLegalNY.org in search engines<br />2. Initiate a Spanish-language search engine optimization (SEO) and social marketing (SM) campaign to reach New York's large Spanish-speaking user base<br />3. Develop a model “dashboard” and toolkit so efforts can be replicated <br />
    57. 57. Strategies<br />Focused on organic, free and low-cost strategies appropriate for nonprofits:<br />1. Keyword Research<br />2. On-Page SEO (title and meta tags)<br />3. Link Building<br />4. Blogs and Social Media Optimization<br />5. Directory Submission<br />5. Website Banner Ads<br />6. Forum Participation<br />
    58. 58. Before you get started……Identify end users <br />Used our English and Spanish User Survey to find: <br />
    59. 59. Keyword Research<br />Plug keywords in Title and Meta tags. <br />Website Navigation<br />Alt attributes of images<br />Content on the page<br />Blogs<br />Also use keyword research to find “hot topics” we can blog about<br />Anchor text for link letters<br />
    60. 60. Link Building = Relationship Building<br />Use interchangeable anchor text<br />NO: “Hey Sarah, check out this website page with information on public benefit in New York, the link is http://www.publicbenefitsinfo.com/. <br />YES: “Hey Sarah, check out this website page with information on public benefits in New York.   <br />Prioritize your link requests. Keep in mind websites with .Gov or .Edu are SEO Gold! They have a strong impact in helping your website rank for targeted keywords.<br />Be personable<br />Be patient-this should be an on-going part of your marketing outreach.<br />
    61. 61. Directory Submission<br />Best: DMOZ and Yahoo<br />Look into community directories:<br />1. HIGHLY RECOMMENDED: Google Places,<br />2. City and state governmental websites<br />3. Chamber of Commerce links  <br />4. Niche associations directories  <br />5. The Better Business Bureau   <br />6. Local library's Web site<br />
    62. 62. Website Banner Ads<br />Step 1 Identify your maximum budget. <br />Step 2Identify your target audience. Geo-targeting means ad will appear on the website when visitors from designated zip codes view it.<br />Step 3Lay out your goals. Are you looking for high impressions or high click-through rates? <br />Step 4 Design the ad. If you don’t have Photoshop, download an excellent free alternative to Photoshop called GIMP. You can download GIMP here: http://www.gimp.org/ . <br />Step 5 Identify your approach. Cheap but time-consuming or $$ but fast and extensive? For our Spanish web banner ads we used, Hispanic Digital Network. <br />
    63. 63. Geo-targeted ad in over 140 Latino news websites nation-wide<br />
    64. 64. FaceBook Banner Ad: 10,508,399 impressions and 1,627 clicks <br />
    65. 65. Measuring Results<br />
    66. 66. Driving Traffic and Actions<br />
    67. 67. Factors to Measure<br />
    68. 68. Increase in visits (22%) and page views (59.7%) for <br />www.LawHelp.org/NY.<br />
    69. 69. Page views: 2,232,138 in 2009 to 3,565,942 in 2010.<br />
    70. 70. Increased page views for www.AyudaLegalNY.org:<br />For the past 3 years page views never exceeded 25,000. Now 47.6%. <br />
    71. 71. Increase in conversions, measured by completed surveys and <br />number of English and Spanish resources downloaded:<br />
    72. 72. Both sites now ranking (i.e. showing up in the first pages of search results) for more keywords <br />phrases variation than before: Prior to SEO, LawHelp/NY was only ranking or showing up in the <br />first or second page of search engine results for a small group of generic keywords which varied <br />based on our name, for example NY Law Help, LawHelp NY, New York Law Help, etc. <br />
    73. 73. Emails increased from 1,200 in 2009 to 3,218.<br />
    74. 74.
    75. 75. Engaging Existing Constituents and Increasing Awareness and Information<br />
    76. 76. Social Media Metrics<br />Blog Metrics<br /># of Blog comments and responses<br /># Links back to blog<br /># of times blog or social media posts were picked up by reputable thought leaders in your niche. Also, keep a track of the topics which were picked up. <br /> # of times media picked up any of your blog content <br /> <br />Facebook Metrics<br /> # of Facebook “likes” (previously fans)<br />Money raised through Facebook Causes <br /> # of people who RSVPed to any events you posted on Facebook<br /># of Facebook “likes” on specific posts<br /> <br />Twitter Metrics<br /> # of times your organization is mentioned<br /># of Twitter retweets<br /># of Twitter followers over time<br /># of times your tweets were picked up by influencers<br />Money raised through Twitter-sourced donations<br />
    77. 77.
    78. 78. Social Media Tools Used<br />Listening:Twitter<br />Participating: Twitter<br />Generating Buzz: Twitter, E-newsletters<br />Sharing Content: YouTube, English and Spanish Blog, <br />Flickr, E-newsletters<br />Community-Building: Facebook, Foursquare, LinkedIn<br />
    79. 79.
    80. 80.
    81. 81.
    82. 82.
    83. 83.
    84. 84.
    85. 85.
    86. 86. Toolkit and Measurement Dashboards available for download at: <br />www.LawHelp.org/NY/toolkit<br />
    87. 87. Questions?<br />Comments?<br />Thoughts?<br />
    88. 88. Want to learn more? <br />Josh Anderson – charlesajosh@gmail.com<br />Leah Margulies – lmargulies@nycbar.org<br />Wilneida Negrón – wnegron@nylawhelp.org<br />Liz Keith – lkeith@probono.net<br />
    89. 89. Thank you for attending today!<br />Next up: <br />August 17<br />Using Technology to Assist People with <br />Limited English Proficiency More information at www.lsntap.org<br />
    90. 90. Contact Information<br />Allison McDermott (amcdermott@probono.net)<br />Brian Rowe (brianr@nwjustice.org) <br />Don’t forget to take our survey!<br />

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