1. PROFESSIONAL SUMMARY
CORE QUALIFICATIONS
EXPERIENCE
KYLE ROMERO
10573 Robb Street, Broomfield, CO 80021 | C: 7206957481 | kyle.s.romero@gmail.com
Information Systems Technician with 6 years of Experience. Changed the trouble ticket process
increasing ticket turnaround time by 30% in a week. Recognized patterns in software related trouble
tickets to minimize Client System Man hours by 35%.
Honorably Discharged after 6 years of cyber experience
Awarded Employee of the month by Commanding Officer
Customer Service
Imaging Computers
Remote Desktop/Dameware
Troubleshooting
Domain Administrator
Windows Operating Systems
Security Clearance "Secret"
Asset Managment
VPN
Remote Desktop, Dameware
Microsoft Office products
Network Support
Patching Computers
Sales
11/2015 to 02/2017 Client Systems Technician
USAF － Dyess Air Force Base, TX
Re-imaging Computers
Technical Support
Routing/Creating/Resolving Help Desk Tickets
Remotely Installing Software
Replacing Hardware
Creating Training Documents Training Personnel
Keeping up with Defense Information Systems Agency Security
Standards Provisioning User and Email Accounts
08/2014 to 11/2015 Base Equipment Control Officer
USAF － Dyess Air Force Base, , Texas
Scheduling Training for Equipment Custodians
Training personnel how to manage, purchase, and turn in IT Equipment
Responsible for management and inventory of Communication related
Equipment
Palletizing old Communication related Equipment
08/2011 to 08/2014 Client Systems Technician
USAF － Hickam AFB, Hawaii
Re-imaging Computers
Technical Support
Routing/Creating/Resolving Help Desk Tickets
Remotely Installing Software
Replacing Hardware
Create Training Documents

2. EDUCATION
Training Personnel
Keeping up with Defense Information Systems Agency Security Standards
Provisioning User and Email Accounts
2012 Security +
Keesler Technical School － Keesler Air Force Base, MI, US
2011 Keesler Technical School － Keesler Air Force Base, MI, US
IT Fundamentals
Adding Computers to the Domain
Information protection/incident reporting
A+
2011 Basic Military Training
Lackland Training Base － Lackland AFB, TX, US
Ability to Preform under Stressful Situations
Professionalism and Respect
Teamwork
Attention to Detail