Amy C. Lease has over 15 years of experience in IT roles including security analyst, application support, systems administration, and financial analysis. She is seeking new challenges in an IT organization. Her background includes managing identity permissions, VPN access, and contractors. She has experience with troubleshooting telephony and VoIP applications, outage management, and process documentation.

1. Amy C. Lease
3009 S Holly Pl
Denver, CO 80222
Cell: 303/588-8492
E-mail: amyl_80222@yahoo.com
Objective:
Further develop my career by exploring new Technical challenges
and opportunities in an IT organization.
Technical experience:
Comcast Cable
Security Analyst 3
2/2006 to 2/2016
Managed id permission for network secure devices(3 factor level)
and proprietary software use (2 factor level).
Created POD on EMTA devices and distributed securely
Setup and notified users of VPN access(eGrid/RSA/Symantec)
Managed team of contractors to assist in ticket work for all
access management.
Access control team responsibility for process guides and
training new contractors.
ATT Broadband/Comcast Cable: 1/22/02 to current
Tier 3 Application Support
Trouble-shooting Telephony Provisioning and VoIP Provisioning
applications; resolving/reassigning tickets and notifying end
users; ID administration; Severity 1 and 2 outage management; on
call rotation; reporting; develop process flow documents and
SLA's for applications. Train members of my department in
processes.
Basic PC troubleshooting. Basic Network troubleshooting.
ATT Vendor Relations:
Responsibility for developing processes to administer ATT/LNS
system IDS and reconciling those ids.
Liaison to ATT/LNS systems for Comcast, managing ATT/LNS outages and
working towards prevention of outages.
Responsible for Change Management notification and approval of
ATT/LNS changes impacting Comcast.
UAT with Comcast users for ATT/LNS sytem upgrades.
Develop process documents and training aides for users.
ATT Broadband: 3/1/01 to 1/22/02
Application System Administration
Media Vantage application support, including monitoring Unix log
files, application id administration, Network connectivity problems,
application troubles, outage resolution, and deployment to new markets.
ICG Communications, Inc.: 10/98 to 3/1/01
Application Systems Analyst II
Work from Requirements phase to configure Unix server; install software
applications; upgrade applications; provide assistance to testers;
maintain Unix server and client servers; trouble shoot problems
reported by users; create logins; assist users with Installation;
assist with future requirements;

2. Other Work experience:
ICG Communications, Inc.: 4/97 to 10/98
FINANCE: Financial Analyst II:
Prepared corporate department reports; completed budgets and cost
analysis for departments; prepared reports for CFO.
Self-employed: 3/93 to 4/97
Sales/Finance: Financial Analyst
Completed requirements for Series 6/63 and Health/Life insurance
licenses. Worked on Commission basis for Mutual Fund/Insurance Company.
Supervised new agents and taught training classes.
Housekeeping Service: Worked Part time in my own housekeeping service.
Cooper & Kelley, Ltd.: 6/91 to 3/93
Office Administrator
Supervised 5 staff and 19 legal secretaries; Financial analysis of
monthly statements; Ordered and inventoried office supplies and
equipment; Responsible for System Administration/Novell; Reported
directly to partners of firm; Novell System Administrator
McDonald's(Preiss Enterprises): 8/89 to 6/91
Assistant Manager
Ran 5 shifts per week; Responsible for interviewing, hiring, training
and Scheduling; Daily bookkeeping responsibility with each shift;
Monthly inventory and weekly ordering; Completed Management Training A
and B;
Taco John's International: 6/83 to 3/89
Training Coordinator
Managed Taco John's Management Training, including developing
coursework, teaching in classroom, supervising in store training.
Education:
University of Nebraska
Graduate coursework
University of Nebraska - Kearney
M. B. A
University of Nebraska - Kearney
B. S. Psychology/Sociology
Additional Information:
Skills: Unix fundamentals; SQLplus; MSWindows applications;
Telcordia Solutions; Remedy A/R; Basic Telephony;
ConnectVu SME; Comcast applications for Telephony Provisioning; Excel
advanced user; basic PC and Network trouble-shooting skills.