This document provides tips and guidelines for effectively handling phone calls as a leasing professional. The key objectives are to sound professional, be prepared for calls, take control of conversations, deliver sales messages well, and handle complaints effectively. It emphasizes using a 4-step sales approach, listening to customers, taking control of conversations by asking targeted questions, collecting important data, and closing the sale. Additional hints include answering calls promptly, using customers' names, being courteous, giving concise information, and taking time to be helpful.

1. Lip Service at it Best Copyright Kathy Relyea