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A presentation on my research into virtual reference.

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  1. 1. Tony Nguyen
  2. 2. • Considered the first online reference service available 24 hours a day, seven days a week. • Funded by a federal Institute of Museum and Library Services grant awarded by the State Library of Ohio.
  3. 3. • Administered through Cleveland Public Library – 50 public libraries – 24 colleges and universities – NEO-RLS manages 50 freelance librarians who answer patrons’ questions outside regular library hours. • Partnered with Oregon L-net to offer the service 24/7 across both states and assist with user demand.
  4. 4. Provides all citizens of Ohio with free, live online access to librarians who: 1. help students at all levels find resources for homework. 2. suggest books for research and leisure reading. 3. provide answers for all types of general and specific questions.
  5. 5. Aug-06 Sep-06 Oct-06 Nov-06 Dec-06 1968 6469 8801 9021 7550 Statistics Jan-07 Feb-07 Mar-07 Apr-07 May-07 Jun-07 Jul-07 Aug-07 Sep-07 Oct-07 Nov-07 Dec-07 8739 8604 10291 7382 9118 2942 1973 2603 5643 8689 7604 5201 Jan-08 Feb-08 Mar-08 Apr-08 May-08 Jun-08 Jul-08 Aug-08 Sep-08 Oct-08 Nov-08 Dec-08 8314 8273 6251 7447 7065 1927 1554 1924 4112 8415 8490 6319 Jan-09 Feb-09 Mar-09 Apr-09 May-09 Jun-09 Jul-09 Aug-09 Sep-09 Oct-09 Nov-09 Dec-09 6735 8442 8379 7188 8199 1773 1457 1611 4684 5209 4190 4562 Jan-10 Feb-10 Mar-10 Apr-10 May-10 12901 10712 12258 8935 10068
  6. 6. RUSA Guidelines Guidelines for 1. Approachability Behavioral 2. Interest Performance of 3. Listening/Inquiring Reference and Information Services 4. Searching Professionals. 5. Follow-Up
  7. 7. Results Listening/Inqu User Transaction Type Approachability Interest iring Searching Follow-Up Satisfaction Reference 2 2 2 2 2 10 Reference 1 1 2 2 1 6* Reference 2 1 2 2 2 6* Ready Reference 1 2 0 2 2 10 Ready Reference 1 1 2 1 1 5 Ready Reference 2 1 1 1 2 0* Reader Advisory 0 0 0 1 0 0 Reader Advisory 1 1 2 2 2 10 Reader Advisory 1 1 0 1 0 5
  8. 8. • Skye B: What does rostrocaudal pattering mean in reference to mouse embryonic development? • ryan: hello Skye • Skye B: HI • ryan: what type of source do u need for this? • Skye B: I am reading an article from a science journal, and they discuss this being affected, but never mention what it is • ryan: it sounds like it refers to the distribution of certain cell types.... • ryan: ah....between nose and neck......nosto is nose and caudal is neck • ryan: sorry rostro is nose • ryan: • Skye B: Ah, okay. Cool. Thanks • ryan: problem
  9. 9. [5:26:23 PM] Art: Can you tell me what the population is in Japan? [5:26:34 PM] librarian13 --Elyria Public Library System: Hi Art, let me take a look. [5:26:40 PM] Art: Thanks! [5:27:54 PM] librarian13 --Elyria Public Library System: See if this helps. I'm not finding anything more current, but I'll keep looking. wdi&met=sp_pop_totl&idim=country:JPN&dl=en&hl=en&q=population+of+japan [5:28:29 PM] Art: Ok. let me check. [5:28:55 PM] Art: Oh that's neat. Um, how do I cite Google? [5:29:46 PM] librarian13 --Elyria Public Library System: Let me check. [5:31:03 PM] librarian13 --Elyria Public Library System: See if this answers your question. [5:31:25 PM] Art: Let me check. [5:32:17 PM] Art: Ok, so it looks like I can't cite Google. [5:32:18 PM] librarian13 --Elyria Public Library System: Here is another site that gives a 2010 pop estimate and you can site the World Fact Book as a book. [5:33:06 PM] librarian13 --Elyria Public Library System: as a book. sorry [5:33:20 PM] Art: Ok. Cool. That looks good too [5:33:30 PM] librarian13 --Elyria Public Library System: Anything else? [5:33:42 PM] Art: No, I think that answers the question. Thanks a lot [5:34:03 PM] librarian13 --Elyria Public Library System: You are welcome and thanks for using Knowitnow.
  10. 10. • [4:44:33 PM] Dave: Are there any images of the Medicine Buddha available that I can analyze for a class project? [4:44:54 PM] Dave: Hi Ann Marie [4:45:08 PM] ann_marie: Hi. This is Ann Marie from Shawnee State. [4:45:21 PM] Dave: Nice to meet you. I'm Dave [4:45:26 PM] ann_marie: You want to find an image of the the medicine budda? [4:45:37 PM] ann_marie: Could you give me a bit more information? [4:46:16 PM] Dave: Yeah - I'm taking a Tibetan Buddhism class for Art History. We need to do an iconographic study of an Buddhist image featuring a particular diety. [4:46:51 PM] Dave: Does that help? [4:47:25 PM] ann_marie: I am sure that you found this website buddha.htm [4:48:46 PM] Dave: I did, but I wasn't sure who published that website. He didn't want me to analyze work from someone "off the street" [4:49:31 PM] ann_marie: Do you have access to ART STOR? It is a database with many pictures of Buddha. [4:49:45 PM] ann_marie: I did not specifically find medicine buddha. [4:50:09 PM] Dave: In Tibetan, he's often referred to as Bhaisajyaguru. [4:50:55 PM] Dave: I don't think I have access to Art Stor. I don't even know what that is. [4:51:22 PM] ann_marie: Where are located right now? [4:51:29 PM] Dave: OSU [4:51:43 PM] ann_marie: Let me check their web page. [4:51:58 PM] Dave: I'll try to visit that page too. [4:52:58 PM] Dave: I think I found Artstor [4:53:25 PM] Dave: Are there any images of the Medicine Buddha available that I can analyze for a class project? [4:53:28 PM] ann_marie: OSU has a variety of art databases including ArtStor and Artfl. [4:53:48 PM] Dave: I think I found Artstor [4:53:49 PM] ann_marie: I did find a picture of the buddha in ArtStor [4:54:19 PM] Dave: Medicine Buddha? [4:54:43 PM] ann_marie: No. I used Bhaisajyaguru. [4:55:00 PM] Dave: Oh ok. I'll have to see [4:55:36 PM] Dave: I found a few that look like they'll work! [4:55:37 PM] ann_marie: I do not have access to any of the OSU databases from here. [4:55:51 PM] ann_marie: You will have to search yourself. [4:55:58 PM] Dave: that's ok. I think I found some that will work. Thanks for referring me to Artstor [4:56:18 PM] ann_marie: Hope this works for you. Anything else? [4:56:34 PM] Dave: No, that helps me out a lot. I really appreciate it. [4:56:52 PM] ann_marie: Have a good day. [4:56:56 PM] Dave: You too!
  11. 11. ?