2. • Considered the first online reference
service available 24 hours a day, seven
days a week.
• Funded by a federal Institute of Museum
and Library Services grant awarded by the
State Library of Ohio.
3. • Administered through Cleveland Public Library
– 50 public libraries
– 24 colleges and universities
– NEO-RLS manages 50 freelance librarians who
answer patrons’ questions outside regular library
hours.
• Partnered with Oregon L-net to offer the service
24/7 across both states and assist with user
demand.
4. Provides all citizens of Ohio with free, live
online access to librarians who:
1. help students at all levels find resources
for homework.
2. suggest books for research and leisure
reading.
3. provide answers for all types of general
and specific questions.
6. RUSA Guidelines
Guidelines for 1. Approachability
Behavioral 2. Interest
Performance of 3. Listening/Inquiring
Reference and
Information Services 4. Searching
Professionals. 5. Follow-Up
11. • Skye B: What does rostrocaudal pattering mean in reference to
mouse embryonic development?
• ryan: hello Skye
• Skye B: HI
• ryan: what type of source do u need for this?
• Skye B: I am reading an article from a science journal, and they
discuss this being affected, but never mention what it is
• ryan: it sounds like it refers to the distribution of certain cell types....
• ryan: ah....between nose and neck......nosto is nose and caudal is
neck
• ryan: sorry rostro is nose
• ryan: http://en.wikipedia.org/wiki/Anatomical_terms_of_location
• Skye B: Ah, okay. Cool. Thanks
• ryan: yep....no problem
12. [5:26:23 PM] Art: Can you tell me what the population is in Japan?
[5:26:34 PM] librarian13 --Elyria Public Library System: Hi Art, let me take a look.
[5:26:40 PM] Art: Thanks!
[5:27:54 PM] librarian13 --Elyria Public Library System: See if this helps. I'm not
finding anything more current, but I'll keep
looking.http://www.google.com/publicdata?ds=wb-
wdi&met=sp_pop_totl&idim=country:JPN&dl=en&hl=en&q=population+of+japan
[5:28:29 PM] Art: Ok. let me check.
[5:28:55 PM] Art: Oh that's neat. Um, how do I cite Google?
[5:29:46 PM] librarian13 --Elyria Public Library System: Let me check.
[5:31:03 PM] librarian13 --Elyria Public Library System: See if this answers your
question.http://www.noodletools.com/helpdesk/index.php?article=17&action=kb
[5:31:25 PM] Art: Let me check.
[5:32:17 PM] Art: Ok, so it looks like I can't cite Google.
[5:32:18 PM] librarian13 --Elyria Public Library System: Here is another site that gives
a 2010 pop estimate and you can site the World Fact Book as a
book.https://www.cia.gov/library/publications/the-world-factbook/geos/ja.html
[5:33:06 PM] librarian13 --Elyria Public Library System: as a book. sorry
[5:33:20 PM] Art: Ok. Cool. That looks good too
[5:33:30 PM] librarian13 --Elyria Public Library System: Anything else?
[5:33:42 PM] Art: No, I think that answers the question. Thanks a lot
[5:34:03 PM] librarian13 --Elyria Public Library System: You are welcome and thanks
for using Knowitnow.
13. • [4:44:33 PM] Dave: Are there any images of the Medicine Buddha available that I can analyze for a class project?
[4:44:54 PM] Dave: Hi Ann Marie
[4:45:08 PM] ann_marie: Hi. This is Ann Marie from Shawnee State.
[4:45:21 PM] Dave: Nice to meet you. I'm Dave
[4:45:26 PM] ann_marie: You want to find an image of the the medicine budda?
[4:45:37 PM] ann_marie: Could you give me a bit more information?
[4:46:16 PM] Dave: Yeah - I'm taking a Tibetan Buddhism class for Art History. We need to do an iconographic
study of an Buddhist image featuring a particular diety.
[4:46:51 PM] Dave: Does that help?
[4:47:25 PM] ann_marie: I am sure that you found this website http://dharma-haven.org/tibetan/medicine-
buddha.htm
[4:48:46 PM] Dave: I did, but I wasn't sure who published that website. He didn't want me to analyze work from
someone "off the street"
[4:49:31 PM] ann_marie: Do you have access to ART STOR? It is a database with many pictures of Buddha.
[4:49:45 PM] ann_marie: I did not specifically find medicine buddha.
[4:50:09 PM] Dave: In Tibetan, he's often referred to as Bhaisajyaguru.
[4:50:55 PM] Dave: I don't think I have access to Art Stor. I don't even know what that is.
[4:51:22 PM] ann_marie: Where are located right now?
[4:51:29 PM] Dave: OSU
[4:51:43 PM] ann_marie: Let me check their web page.
[4:51:58 PM] Dave: I'll try to visit that page too.
[4:52:58 PM] Dave: I think I found Artstor
[4:53:25 PM] Dave: Are there any images of the Medicine Buddha available that I can analyze for a class project?
[4:53:28 PM] ann_marie: OSU has a variety of art databases including ArtStor and Artfl.
[4:53:48 PM] Dave: I think I found Artstor
[4:53:49 PM] ann_marie: I did find a picture of the buddha in ArtStor
[4:54:19 PM] Dave: Medicine Buddha?
[4:54:43 PM] ann_marie: No. I used Bhaisajyaguru.
[4:55:00 PM] Dave: Oh ok. I'll have to see
[4:55:36 PM] Dave: I found a few that look like they'll work!
[4:55:37 PM] ann_marie: I do not have access to any of the OSU databases from here.
[4:55:51 PM] ann_marie: You will have to search yourself.
[4:55:58 PM] Dave: that's ok. I think I found some that will work. Thanks for referring me to Artstor
[4:56:18 PM] ann_marie: Hope this works for you. Anything else?
[4:56:34 PM] Dave: No, that helps me out a lot. I really appreciate it.
[4:56:52 PM] ann_marie: Have a good day.
[4:56:56 PM] Dave: You too!
