1. Quality Management in Beach House Hotel
Quality Control •Participative Management Technique.
•Work as a Team (6-12).
•Define/Solve Problem.
Quality Circle
•Principle That Every Member Must Follow.
•Long Term Process For Continuous Improvement.
•Involvements Of Everyone in Organization.
•Seeks To Improve The Quality of Products.
•PDCA circle.
TQM
•Quality Improvement Tool.
•Comparison of Practices and Performance.
•Identify Errors.
•Performance Improvement.
•Measurement of Quality, Time and Cost,
Bench
Marking
Where are we now ?
What is our Destination?
Our Aims, Expectation, Destination.
Using Quality Management System.
Elements-Key Activities, Progress, Follow up.
Self Assessment
• A System or Procedure.
• Maintaining Standards in Manufacturer.
• Test of Sample Output.
• Process of Creating Product Without Problems.
Benefits Of Complaints
• Complaints identity faulty products
• Complaints challenge the quality.
• Test internal systems and processes status.
• Complaints are friends/gift.
• Complaints provide the opportunity for service recovery.
How to Use to Improve
Loop Feedback Process.
Ensuring Satisfaction.
Different Mindset.
Prepare for Difficult Situation.
For Our Hotel
Placing Our self in position of Customers.
Monthly Basis Complaints Check.
Provide Customer Feedback (With Action).
Taking Appropriate Action.
Methods Of Consultation
Focus Group.
Group Meeting.
Making Event.
Taking Opinions.
Group Discussion (5-7)