1. Kirk S. Herrick
905 Lilac Court
San Marcos, CA 92078
706.207.3514
kirk.herrick@gmail.com
 More than fifteen years’ experience as a business unit manager and hands-on
product/project manager for Fortune 500 companies.
 Responsible for quarterly and annual operating budgets, order and revenue
forecasts, and expenditure statements.
 Identify new global product, program, and partnership opportunities to meet
business goals.
 Create revenue-generating and cost-effective strategies to execute corporate
initiatives in resource constrained and transitional environments.
 Ability to collaborate effectively with global and regional senior
management, product development, product marketing, and cross business-
units.
 Experience working with different skill levels, ages, ethnic, educational, and
professional backgrounds; demonstrated leadership in managing cross-
functional teams.
 Strong organizational skills; hands-on project manager; experience leading
software and web development teams to create instructor-led, web-based,
and virtual software training.
Hewlett Packard, San Diego, CA
Americas Business/Logistics Operations Manager 2014 to 2015
• Provide operational support for all aspects of public and private class
deliveries including customer support, process definition/implementation
and business development.
 Manage a multi-layered staff of full-time employees and contractors, both
onshore and offshore, to support the ongoing development of operational
strategy and scalable processes, systems, analytics, planning, strategy, and
effective business partnerships.
 Lead key change management projects that will improve the effectiveness
of the business.
 Design, build, implement, and maintain systems and tools to support
business goals, objectives, and strategies.
 Manage the regional education P&L and support the annual training order
and revenue targets, track and manage expenses, and maintain awareness
of margins.
 Responsible for student satisfaction across the customer base. Monitor
quality metrics to assure a positive student experience.
Professional
Summary
Professional
Experience

2. Americas Certification Training Portfolio Manager 2009 to 2014
 Provide operational oversight and manage the ongoing delivery and
implementation of innovative certification training programs through
various methodologies.
 Provide leadership and direction to the WW Education teams partnering
with Learning & Development, Certification & Learning, and various
business Units.
 Proactively monitor training results to ensure ongoing growth and
continuous operational process improvements.
 Develop training strategies, plans, and priorities in partnership with
business units.
 Plan, coordinate, and manage all resources necessary to ensure successful
delivery readiness of all classes and training events.
 Scope and implement multiple cross-functional projects on time and of the
highest quality.
Americas ITSM Delivery Manager 2008 to 2009
 Develop, execute, and manage business unit activities; responsible for
generating $7.75 million in annual revenue.
 Recruit, hire, and develop an internal/external ITSM instructional team.
 Proactively manage all customer satisfaction issues.
 Manage exam institute and delivery partner relationships.
 Lead efforts to drive growth, quality, capacity and operational
improvements.
 Ensure effective scheduling and resource utilization processes.
 Manage course launches and ancillary collateral.
 Establish pricing guidelines for all educational and consulting
deliverables.
 Coordinate training facility resources.
Peregrine Systems, San Diego, CA
Worldwide Education Services Manager 2000 to 2008
 Develop, execute, and manage all WW business unit activities; revenue,
expenses, strategic direction and people management; responsible for
generating $3.2 million in annual revenue.
 Recruit, hire and mentor internal staff and development teams.
 Plan, direct, and monitor WW cross-functional teams to design, develop,
and deliver interactive instructor-led, web-based, and virtual training
courses.
 Integrate former WW Peregrine Education Services group into HP
Software and HP Education Services.
 Provide guidance on Research & Development technical content
development.

3.  Coordinate educational strategies with regional delivery teams in HP
Software, HP Learning and Development and HP Education.
 Create and manage content development models and processes.
 Implemented and maintain the global learning management system (LMS).
Accenture, San Diego, CA
Senior Instructional Designer/Education Consultant 1998 to 2000
 Developed web-based training for system emulation.
 Managed software development teams to develop educational and
corporate websites for Accenture clients such as Royal Dutch Shell, Texas
Instruments, and Marriott; Ensured quality and consistency in all efforts.
 Contributed to development of a web-based training application prototypes
used to deliver Siebel, SAP, and PeopleSoft training.
M.A., Educational Technology, San Diego State University
San Diego, California
B.A., Liberal Studies (emphasis: Education), San Diego State University,
San Diego, California
 Project Management Professional Certified – in progress
 ITIL Foundations certified
 Principles of Business Analysis
 Business Process Overview School (Accenture)
 Human Performance Design School (Accenture)
 Computer Education Management Association (CEDMA)
 American Society for Training & Development (ASTD)
 Project Management Institute (PMI)
 IT Service Management (ITSM)
 Multiple Subject Teaching Credential, California
Education
Training
Affiliations