It can be difficult to keep up with the flow of hundreds of emails pouring into your inbox each day without a little organization. Nobody actually enjoys sifting through a stuffed inbox; you want to open your inbox, do what you need to do, and finish up as quickly as possible.
We conducted an “Email Best Practices” workshop to help employees manage their email more efficiently and improve productivity.
3. • Manage e-mail
volume and storage
effectively
“I apologize for
the length of
this letter. If I
had time, I
would have
written a
shorter one.”
Mark Twain
Session Objectives
30. Use written communication to:
• Convey specific details (facts
and figures)
• Send a uniform message to
many people
• Retain a record of a
communication
Managing Email Volume:
Email or Phone?
31. Use spoken communication to:
• Exchange information
• Solve problems
• Deal with questions or give
clarifications
Managing Email Volume:
Email or Phone?
66. You Make the Choice
Which communication
channel is better to use
when you want to resolve
a problem?
a. E-mail
b. Phone
67. You Make the Choice
Where should you store
your e-mail?
a. Your in-box
b. Storage folders
68. You Make the Choice
For which of these can
you use your company
email account?
a. Business only
b. Business and personal
69. E-mail is an essential business communication
tool
Use email tips and shortcuts to be more
productive and effective
Make sure to follow the organization’s
e-mail policy
Your signature block is an electronic business
card that represents our company’s brand
Key Points to Remember