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REAL Help to Heat
- 1. REAL Help to Heat 2020 Classification: Public
- 2. SGN – a leading gas network 2 • We own and manage the gas network in Scotland and the south of England • 5.9 million homes and businesses connected • Providing over 14 million people with gas for heating and cooking • 500,000 home visits annually • 20% of an average domestic gas bill • 17% cost reduction in since privatisation • £375m investment each year to deliver a safe and reliable network ready for a decarbonised future • Record levels of customer satisfaction and a 65% reduction in complaints since 2013 • Enough green gas to supply over 180,000 homes
- 3. SGN offer Help to Heat because we want to make a Positive impact
- 4. Short Video Click the image
- 5. 17,000 people in the UK died last winter due to cold housing The need 15 February 2019 On Fuel Poverty Awareness Day, E3G and NEA revealed there were over 17,000 deaths due to cold housing conditions last winter and almost twice as many people died compared to the previous winter and highest since 1976 2019 Annual Fuel Poverty Statistics report from BEIS suggests households without mains gas are actually twice as likely to be in fuel poverty.
- 6. Helping to address fuel poverty • Our Help to Heat gas connections provide significant benefit to fuel poor households, so we are working hard to maximise those connections • Our Central Heating Grant Fund can make the difference when working with partners who have limited funding for installing central heating systems • We also refer householders to additional help that will improve energy efficiency and reduce their bills Funded support
- 7. Overview of the Help to Heat Scheme • SGN branding for Fuel Poor Network Extension Scheme (FPNES) • Each network is set a target number of connections – 10,367 in SGNs Southern Network • Connections must be completed by March 2021 • Each Help to Heat connection receives a voucher for up to £2,658.86 towards the cost – usually making a connection free of charge
- 8. Testimonial Thank you Arun Council for this. You don’t know how much this has improved my quality of life. As a disabled person I really suffered with the cold and this install has changed my whole life and made it better. Thank you Yours faithfully, Mrs F Arun council has access to the SGN Central Heating Grant Fund and we are providing Help to Heat connections to eligible Arun residents, like Mrs F. Short video of the work of our partner East Sussex County Council
- 9. Gas versus electricity for heating – Busting the myths Current cost to customers • Gas: 4.3 pence per kWh • Electricity: 17.8 pence per kWh • 75% of household energy use is for space and water heating • Households without mains gas more than 1.5x as likely to be fuel poor (17% off gas, 10% on gas – BEIS fuel poverty report) Typical household consumption (Ofgem figures) • 12,000kWh gas for heating • 3,100 kWh electricity
- 10. Materials
- 11. Supporting vulnerable customers through our engineer referral network Our front line engineers make direct referrals of vulnerable customers to partner organisations for: 1. Energy efficiency advice 2. Safe and well visit 3. Locking cooker valve 4. Winter appliance repair scheme 5. Priority service register Emergency careline also available for engineers
- 13. Thank you Get in contact: Marie Jones marie.jones@sgn.co.uk
Editor's Notes
- Everybody knows energy suppliers, the British Gas and Eons of the world – but many don’t understand who SGN are and how to get on gas… I’m Marie Jones and I have been working to address fuel poverty as a council officer and now as a manager for SGN.
- A little about SGN
- 17,000 deaths due to cold housing conditions last winter and almost twice as many people died compared to the previous winter. E3G and NEA also confirmed last winter’s excess winter mortality in the UK was the highest since 1976 Page 26 of the 2019 Annual Fuel Poverty Statistics report from BEIS suggests households without mains gas are actually twice as likely to be in fuel poverty,
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- The cost differential is pretty striking at the moment – here are averages from the big suppliers but the newest British Gas tariff has electricity even higher up at 18p/kWh with gas still down at 4p/kWh.