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Foundations DFG Champions Roadshows
“Training the Workforce to
Extend their Scope of Support”
vin Doughty
Dr Kevin Doughty
Chairman of T-Cubed, and
Visiting Professor in the Digital Transformation of Care Services,
University of Cumbria
The Studio, Birmingham
Friday, March 6th, 2020
Transformation of Care Services through
Assistive Technology and Telecare
STAGE
05
STAGE
04
STAGE
03
STAGE
02
Interventions (such as Assitive Technologies) that will slow
down or prevent emergencies, or slow down the decline in
functions that are increasing risk of accident or ill-health
Using algorithms, machine learning, artificial
intelligence and advanced analytics to provide early
warnings of potential emergencies and decline
Managing conditions and risks by applying simple
exception rules to provide alert messages to
individual, family or community resources
Measuring relevant parameters including
daily activities to build up an individual
profile for activities and living conditions
Placeholder
Text
Detecting defined emergencies
such as environmental or social
issues, and providing alarms
STAGE
01
Monitoring
Identifying
trends
Predicting
change
Intervention
Detection
© KD 2020
Expensive or slow to provide
Quick/cheap to provide
mainly mechanical
mainly electronic
Fixed AT
(Home adaptations)
Portable AT
(Tools for Living)
Electronic AT (Sensory &
functional support)
Connected AT
(Remote support or
telecare)
Assistive Technology and Telecare
© KD 2020
Av. cost to buy & install - £2000
Av. cost to remove - £1000
Many installations funded by LAs
through Disabled Facility Grants
Fixed Assistive Technologies
© KD 2020
The focus is on the property – making it fit for the person
Big role for Care & Repair organisations – RAAP
Adaptations to the Home
© KD 2020
Smart Adaptations – to make homes WISER
Watchful – monitors activities & well-being
Intelligent (and Informed) – recognise problems
Safe (and Secure) – able to prevent accidents
Empowering – to perform events & tasks
Responsive – quick to react to changing needs
© KD 2020
Fixed AT
(Home adaptations)
Portable AT
(Tools for Living)
Electronic AT (Sensory &
functional support)
Connected AT
(Remote support and
Telecare)
Assistive Technology and Telecare
© KD 2020
Tools 4 Living & Equipment Stores
© KD 2020
Fixed AT
(Home adaptations)
Portable AT
(Tools for Living)
Electronic AT (Sensory &
functional support)
Connected AT
(Remote support and
Telecare)
Assistive Technology and Telecare
© KD 2020
Communication and Control
© KD 2020
© KD 2020
• These are effectively electronic “seeing
aids” that amplify the level of light
falling on the eyes.
• They work particularly well in cases
where visual acuity has been reduced
through age, and are suited to night use.
• User can control contrast, zoom and
colour display.
Challenging Vision Impairment
© KD 2020
Fixed AT
(Home adaptations)
Portable AT
(Tools for Living)
Electronic AT (Sensory &
functional support)
Connected AT
(Remote support)
Assistive Technology as Umbrella Term
© KD 2020
3. Call handler talks to service
user to work out what help is
needed
4. Call handler follows protocol and
arranges appropriate response
1. Sensor automatically raises alarm
to dispersed unit
How alarm-based telecare works
service user id, alarm type
& location info
Response
Telecare
Monitoring
Centre (TMC)
Individual’s
home
Help!
2. Alarm call raised
Ouch!
Example: Fall detection
Telecare hub /
Dispersed Alarm Unit
© KD 2020
24 hour home
care and
reablement
Relatives,
friends,
and carers
Out of hours
social care
Rapid
Response
Team
Emergency
Services
Telecare Monitoring Centre is Response
Coordination HubTelecare
Monitoring
Centre (TMC)
Out-of-hours
GP
?
Other local
support workers
Lifting
Service
Emergency
handyperson
Individual protocols and escalation
procedures for…
• each individual,
• for every time of day and
• for every alarm type
© KD 2020
Is Old Analogue Technology Fit for a Digital World?
No! - BT plans to switch off all its analogue networks by 2025
Is the answer GSM (simple mobile)?
For some people
© KD 2020
The Power of SmartPhones
Features Sensors & Actuators
Good processing power Microphone
Large touch-screen colour display High quality speaker & headphone output
Large memory Accelerometers
Phone & SMS/MMS GPS & GSM location
Familiar Interface options Magnetometer
Lightweight & always carried Temperature chip
Open platforms for innovation Camera(s)
M-care “apps” explosion Vibration unit
Peripheral devices available Direct inputs
Prices are falling Bluetooth (LE) & WiFi
Battery life is increasing Proximity sensor
Suitable for different modes of operation Near Field Communications (NFC)
They can run loads of
APPS – including many that
support people with dementia,
anxiety, or depression – and their
carers
© KD 2020
Fixed AT
(Home adaptations)
Portable AT
(Tools for Living)
Electronic AT (Sensory &
functional support)
Connected AT
(Remote support)
Assistive Technology and Telecare
© KD 2020
Assessment and Person-Centred Care
Abilities
Interests
FamilyValues
Goals
is not…
Practitioner-based
Problem-based
Deficit focus
Professional dominance
Acute treatment
Cure/improvement
Facility based
Dependence
Episodic
Reactive
is…
Person-centred
Strengths-based
Skill acquisition
Collaboration
Community integration
Quality of life
Community-based
Empowerment/choices
Least restrictive
Preventive
Care is
personalised
Care is
coordinated
Care is
enabling
Person is treated with … dignity, compassion & respect
This can help answer the questions:
“What matters to you?”
“What stops you from achieving your life goals
or needs?”
For some people, health, care or housing
professionals, and families need to make
judgements on their behalf
© KD 2020
Introducing the Vivo Pro Toolbox
© KD 2020
Playing the Vivo Pro Special Edition Exercise
1. Vignette cards - choose one of the characters prepared for specifically for
consideration by Home Improvement Agencies
2. Concerns cards - these describe possible issues, risks and unmet needs of
the client. Select the cards that are relevant to the vignette
3. Solutions cards - each of these may be suitable as aids, adaptations or
service elements to help the client satisfy their goals. Select the ones that
are most appropriate in addressing the concerns identified above. They are
likely to be a combination of different opportunities, as few cases can be
completely solved using a single product.
4. Calculate the overall cost - these includes the cost of individual products,
installation, maintenance and digital subscriptions
5. Describe the cost avoidance - this involves estimating the outcome benefits
(to the social care and/or NHS commissioner)due to the provision of aids and
adaptations
© KD 2020
kevin@t-cubed.co.uk gareth@t-cubed.co.uk
If you are interested in buying the professional version
of Vivo Pro for handyman services to use for training
with your case workers, please speak to us.
We offer a 20% discount to Foundations members at
the DFG Champions Roadshows.

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T Cubed

  • 1. Foundations DFG Champions Roadshows “Training the Workforce to Extend their Scope of Support” vin Doughty Dr Kevin Doughty Chairman of T-Cubed, and Visiting Professor in the Digital Transformation of Care Services, University of Cumbria The Studio, Birmingham Friday, March 6th, 2020
  • 2. Transformation of Care Services through Assistive Technology and Telecare STAGE 05 STAGE 04 STAGE 03 STAGE 02 Interventions (such as Assitive Technologies) that will slow down or prevent emergencies, or slow down the decline in functions that are increasing risk of accident or ill-health Using algorithms, machine learning, artificial intelligence and advanced analytics to provide early warnings of potential emergencies and decline Managing conditions and risks by applying simple exception rules to provide alert messages to individual, family or community resources Measuring relevant parameters including daily activities to build up an individual profile for activities and living conditions Placeholder Text Detecting defined emergencies such as environmental or social issues, and providing alarms STAGE 01 Monitoring Identifying trends Predicting change Intervention Detection © KD 2020
  • 3. Expensive or slow to provide Quick/cheap to provide mainly mechanical mainly electronic Fixed AT (Home adaptations) Portable AT (Tools for Living) Electronic AT (Sensory & functional support) Connected AT (Remote support or telecare) Assistive Technology and Telecare © KD 2020
  • 4. Av. cost to buy & install - £2000 Av. cost to remove - £1000 Many installations funded by LAs through Disabled Facility Grants Fixed Assistive Technologies © KD 2020 The focus is on the property – making it fit for the person Big role for Care & Repair organisations – RAAP
  • 5. Adaptations to the Home © KD 2020
  • 6. Smart Adaptations – to make homes WISER Watchful – monitors activities & well-being Intelligent (and Informed) – recognise problems Safe (and Secure) – able to prevent accidents Empowering – to perform events & tasks Responsive – quick to react to changing needs © KD 2020
  • 7. Fixed AT (Home adaptations) Portable AT (Tools for Living) Electronic AT (Sensory & functional support) Connected AT (Remote support and Telecare) Assistive Technology and Telecare © KD 2020
  • 8. Tools 4 Living & Equipment Stores © KD 2020
  • 9. Fixed AT (Home adaptations) Portable AT (Tools for Living) Electronic AT (Sensory & functional support) Connected AT (Remote support and Telecare) Assistive Technology and Telecare © KD 2020
  • 10. Communication and Control © KD 2020 © KD 2020
  • 11. • These are effectively electronic “seeing aids” that amplify the level of light falling on the eyes. • They work particularly well in cases where visual acuity has been reduced through age, and are suited to night use. • User can control contrast, zoom and colour display. Challenging Vision Impairment © KD 2020
  • 12. Fixed AT (Home adaptations) Portable AT (Tools for Living) Electronic AT (Sensory & functional support) Connected AT (Remote support) Assistive Technology as Umbrella Term © KD 2020
  • 13. 3. Call handler talks to service user to work out what help is needed 4. Call handler follows protocol and arranges appropriate response 1. Sensor automatically raises alarm to dispersed unit How alarm-based telecare works service user id, alarm type & location info Response Telecare Monitoring Centre (TMC) Individual’s home Help! 2. Alarm call raised Ouch! Example: Fall detection Telecare hub / Dispersed Alarm Unit © KD 2020
  • 14. 24 hour home care and reablement Relatives, friends, and carers Out of hours social care Rapid Response Team Emergency Services Telecare Monitoring Centre is Response Coordination HubTelecare Monitoring Centre (TMC) Out-of-hours GP ? Other local support workers Lifting Service Emergency handyperson Individual protocols and escalation procedures for… • each individual, • for every time of day and • for every alarm type © KD 2020
  • 15. Is Old Analogue Technology Fit for a Digital World? No! - BT plans to switch off all its analogue networks by 2025 Is the answer GSM (simple mobile)? For some people © KD 2020
  • 16. The Power of SmartPhones Features Sensors & Actuators Good processing power Microphone Large touch-screen colour display High quality speaker & headphone output Large memory Accelerometers Phone & SMS/MMS GPS & GSM location Familiar Interface options Magnetometer Lightweight & always carried Temperature chip Open platforms for innovation Camera(s) M-care “apps” explosion Vibration unit Peripheral devices available Direct inputs Prices are falling Bluetooth (LE) & WiFi Battery life is increasing Proximity sensor Suitable for different modes of operation Near Field Communications (NFC) They can run loads of APPS – including many that support people with dementia, anxiety, or depression – and their carers © KD 2020
  • 17. Fixed AT (Home adaptations) Portable AT (Tools for Living) Electronic AT (Sensory & functional support) Connected AT (Remote support) Assistive Technology and Telecare © KD 2020
  • 18. Assessment and Person-Centred Care Abilities Interests FamilyValues Goals is not… Practitioner-based Problem-based Deficit focus Professional dominance Acute treatment Cure/improvement Facility based Dependence Episodic Reactive is… Person-centred Strengths-based Skill acquisition Collaboration Community integration Quality of life Community-based Empowerment/choices Least restrictive Preventive Care is personalised Care is coordinated Care is enabling Person is treated with … dignity, compassion & respect This can help answer the questions: “What matters to you?” “What stops you from achieving your life goals or needs?” For some people, health, care or housing professionals, and families need to make judgements on their behalf © KD 2020
  • 19. Introducing the Vivo Pro Toolbox © KD 2020
  • 20. Playing the Vivo Pro Special Edition Exercise 1. Vignette cards - choose one of the characters prepared for specifically for consideration by Home Improvement Agencies 2. Concerns cards - these describe possible issues, risks and unmet needs of the client. Select the cards that are relevant to the vignette 3. Solutions cards - each of these may be suitable as aids, adaptations or service elements to help the client satisfy their goals. Select the ones that are most appropriate in addressing the concerns identified above. They are likely to be a combination of different opportunities, as few cases can be completely solved using a single product. 4. Calculate the overall cost - these includes the cost of individual products, installation, maintenance and digital subscriptions 5. Describe the cost avoidance - this involves estimating the outcome benefits (to the social care and/or NHS commissioner)due to the provision of aids and adaptations © KD 2020
  • 21. kevin@t-cubed.co.uk gareth@t-cubed.co.uk If you are interested in buying the professional version of Vivo Pro for handyman services to use for training with your case workers, please speak to us. We offer a 20% discount to Foundations members at the DFG Champions Roadshows.