1. Kimberly Kay Ferrell-James 2537 Lakeridge Drive, Columbia, TN, 38401
MASTER IN HEALTH CARE INFORMATICS [MSHI] 865 207 2410 • 931 223 8498 • kim.ferrell@vanderbilt.edu
Highly skilled and well-seasoned IT specialist with practice in research, planning, coordinating, implementing and
evaluating the effectiveness of systems, and staffing required to accomplish department projects and objectives.
Solutions-focused, team oriented with hands-on skill in effective computer operations and management IT support
strategies. Proven ability to successfully analyze an organization’s critical support requirements, identify
deficiencies and potential opportunities, and develop innovative solutions for increasing reliability and improving
productivity. A broad understanding of computer hardware and software, including configuration, management,
troubleshooting, and support.
IT Literacy: PowerPoint, Word, and Excel; HMM, StarPanel, Pegasus, Veritas, and Wiz.
Innovative Leadership
Value of the health informatics
Cost Reduction
Data management
Quality improvement
Decision making
Project Management
Training and coaching
System analysis & operations
Research and application
Legal and ethical principles
Settings & Facilities
PROFICIENCIES
• Consistent above average evaluation scores.
• Extensive research on storage and stability of common IV medications used.
• Successful in conveying the research found to supervisors, in order to change the expiration and storage of
some common IV medication solution mixtures.
• Proficient at multi-tasking; answer phones, take notes, and treat customers with attentive respect under stress.
EMPLOYMENT EXPERIENCE
Vanderbilt University Medical Center Outpatient and Inpatient Pharmacy, Nashville, TN 2004-Present
Pharmacy Technician Advanced
• Swiftly and correctly calculating dosages, dispensing medications, preparing prescription labels and filling
prescriptions for approval by pharmacists.
• Using the pharmacy’s proprietary computer program to access prescription information, including patient and
prescriber data, drug selection, prescription interpretation and insurance billing.
• Researching and resolving dosage conflicts, potentially harmful drug interactions, insurance issues and other
matters to ensure patient safety/wellness and build customer loyalty.
• Training technicians and introducing pharmacy interns to specific areas that the pharmacy's take care of at
VUMC.
• Scheduling technician assignments and assisting in re-developing the technician career ladder.
• Projects relating to more efficient technician workflow, different ways of decreasing wastage, and implementing
new policies and procedures
• Making IV's and medication request from nurse/anesthesia.
• Pyxis/AcuDose troubleshooting, and fluid schedules.
Projects Implemented:
• Research medication stability, duration in specific fluids and temperature for several IV medications over the
past five years.
• Designed and presented a Satellite Technician career ladder with power-point along with a compare/contrast
between performance tasks (surveying 4 specialty pharmacies).
• Formatted excel spreadsheets for new medication preparation guidelines.
• Designed and implemented the OR pharmacy medication preparation task sheet for the needed pharmacy par
levels.
• Revised the Satellite technician 90 day training check-off sheet.
• Formatted a quick-view description of tasks to be completed by 1st
shift and 2nd
shift.
• Created the CRRT (Dialysis) communication and quick-view scheduling table.
EDUCATION
• Certified Pharmacy Technician [CPhT] – PTCB, Knoxzille/Nashville, TN valid: 1999-2015

2. Master of Science in Health Care Informatics – GRAND CANYON UNIVERSITY, Phoenix, AZ 2014
Bachelor of Science in Exercise Science – MIDDLE TENNESSEE STATE UNIVERSITY, Murfreesboro, TN 2007
Julianne Keith 2 | P a g e