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Resource management survey: Key findings on tool usage and satisfaction
1. STATE OF THE INDUSTRY:
Of organizations that utilize a PSA/PPM automation tool, how many resources do they manage?
How satisfied are Enterprise IT organizations with their automation
tool’s resource management capabilities?
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Source: 2017 Resource Management Institute survey, https://resourcemanagementinstitute.com, sponsored by KeyedIn Solutions.
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A significant
percentage of the
industry still depends
on spreadsheets for
some or all of their
resource management.
Still use
Spreadsheets
Don’t use
Spreadsheets
35%65%
Satisfied Neutral Dissatisfied
41%
12%
47%
A high percentage of
Enterprise IT users are
dissatisfied with the
resource management
capabilities of their tool.
Given that resource
management is the primary
function needed, this is a
key capability to research
with vendors.
29%24% >1000 Resources500 – 999 Resources
26%22% 100 – 499 Resources<100 Resources
TIME MANAGEMENT
PROJECT MANAGEMENT
RESOURCE MANAGEMENT
77%
57%
REPORTING AND DASHBOARD
FINANCIAL MANAGEMENT
37%
71%
54%
TIME MANAGEMENT
PROJECT MANAGEMENT
RESOURCE MANAGEMENT
94%
65%
65%
REPORTING AND DASHBOARD
FINANCIAL MANAGEMENT
76%
41%
Professional & Consulting Services Enterprise IT
Industry research indicates that most project failures
are due to poor resource (vs. project) management and
reporting.
Enterprise IT is highly dependent on
automation tools for resource management
and reporting.
Meeting the Challenge
of Effective Resource
Management
Time constraints Difficulty managing resources1 2
When to Add Automation for Resource Management?
What are the top 2 reasons Professional Services Organizations (PSO) and
Project Portfolio Management (PPM) organizations feel they need automation tools?
SATISFIED NEUTRAL DISSATISFIED
20%62% 65%
SATISFIED NEUTRAL DISSATISFIED
0% 35%
Enterprise IT
Satisfaction with PPM Tools
Professional & Consulting Services
Satisfaction with PSA Tools
17%
The project performance failure rate exceeds 35%
per the Resource Management Institute (RMI).
Effective Resource Management is a top obstacle to
success and a key reason to leverage automation tools.
Critical
Industry
Obstacles
How satisfied are organizations with their PSA/PPM automation tool?
What percentage of organizations still use spreadsheets
to assist with resource management?
RMI indicates that the primary causes of dissatisfaction include poor
requirements planning.
Enterprise IT is twice as likely to be dissatisfied with their PPM tool as
compared to professional services organizations.
1
2