if your an Edu customer, get support for your Surface from our support resources

1. Starting pointforanySurface For
Business issues
Pleaseclickhere
Before contacting Microsoft support orsending your Surface inforservice, try
using theSurface Diagnostic Toolkittofixcommon softwareissues.SeeFix
common Surface problems using theSurface Diagnostic Toolkitfor moreinfo.
SurfaceDiagnosticToolkitforBusiness
• AllowsITadminstocreatecustompackagestobedeployedondifferentmachines
• ChoosedifferentwaystouseWindowsupdate (regular/localpackage/WSUS/skip)
• Performstoreappsrepair
• Abilitytodisabletelemetry
• Includesvariousdiagnosticstests(sameasoriginalSDT)
• Collectlogs
• Analyzelogsautomatically
DownloadtheSurfaceDiagnosticToolkithere
Ifyour Surface won'tstartup oritgoesto
sleepandwon'twakeup, trywakingit.
If theSurface Diagnostic Tooldoesn't fix
theissue you're having, tryresetting
your Surface.
Pleaseclickhere
If Windowsdoesn’t startcorrectly when you
turn onyour Surface, trytroubleshooting it.
Pleaseclickhere
Pleaseclickhere
Surface Battery&PowerSupply Reference–
Optimizing BatteryUsage
Pleaseclickhere

2. FirstlyBusiness Users should check
warranty statusoftheirSurface
using thedevice SerialNumber
Devicesoutside ofOEMorextended
service plansinneedofaservice
replacementwillbe required topayan
OutofWarranty fee.
Contacting Surface for BusinessSupport, eitherphone oronline:Pleaseclickhere
IfyouneedtoErasetheDataonyour Surface pleaseclickHERE
Pleaseclickhere
ThelatestOutofWarrantyfeescan
befoundhere
Whencontacting SurfaceSupport,bepreparedtoprovidethefollowinginformation:
Partner Name Serial Number(s):
Customer Name: BSFS Order (if applicable):
Contact Name: Operating System:
Phone: Warranty Type:
Email: Issue Statement:
Address – City, State, Zip: Troubleshooting Steps Taken:
Country: Action Requested:
Device Type:
Ifyouareprepping your device
tobesentinforservice please
ensure your dataisprotected.
Pleaseclickhere

3. Surface forBusiness documentation andreference -Thislibrary provides guidance
tohelpyoudeployWindows onMicrosoft Surface devices, keepthosedevices up
todate,andeasilymanage andsupport Surface devicesinyour organization.
ToViewtheFullLibrary PleaseClickHERE
Surface BlogforITPros Pleaseclickhere
HowtoManage &DeploySurface
Driver &Firmware Updates
Pleaseclickhere
Information onSurface and
Autopilot
Pleaseclickhere
Surface andKIOSK
Deployments/configurations
Information
Pleaseclickhere
HowtoDownloadSurface
RecoveryImages(BMR)
Pleaseclickhere