1. Education at Work, Inc. – Proprietary & Confidential
Education at Work Overview
2015

2. Education at Work, Inc. – Proprietary & Confidential 2
We are a non-profit organization helping college students graduate with
less debt by partnering with clients to address their customer service
needs through a high-achieving, millennial workforce.
Education at Work Mission

3. Education at Work, Inc. – Proprietary & Confidential
Education at Work
A contact center re-imagined
Our People
Energetic, tech-savvy student employees are our only shareholders. We invest in
them by providing an hourly wage, up to $6,000 of tuition reimbursement annually
and professional development
Leadership team with a combined 100 years of experience in the contact center
industry working with Fortune 500 companies
Our Model
Clients benefit from the efficiencies of our part-time model and the unique skill
sets of our student employees
Technical support, customer service, sales, lead generation and specialty
services are provided at our state-of-the-art location or integrated within the client
site.
501(C)-3 non-profit organization
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4. Education at Work, Inc. – Proprietary & Confidential
Why Client’s Are Choosing Us
 Our student employees are delivering superior results:
 Quicker time to proficiency
 Lower AHT
 Higher FCR and CSAT scores
 We are helping to solve staffing challenges
 Flexible coverage - peak hours, evenings and weekends
 Location: Client Site or Education at Work Site
 Pilot and test new products, services, and business models
 Open to starting small and growing with your business needs
 Cost Effective
 Low turnover, due to commitment to school/part-time work
 Total cost of ownership for onshore labor creates average savings between 20%-
30%
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5. “I really believe in the Education at Work Program. Not only does it
benefit the students, it is a great flexible resource for business and
provides a pool of talented hires with direct experience.”
Senior Vice President,
Global Financial Services Company
Client Testimonials
“Education at Work has brought us a highly skilled workforce at
reasonable rates. And so we’re able to do some dynamic things that we
wouldn’t be capable of doing on a larger scale. We’ve been able to use
them to troubleshoot systems issues that normally you just wouldn’t be
able to get through. We would have to send a technician to the
customer’s home, which inconveniences them, and is expensive for us.”
Senior Vice President Operations,
Regional Telecommunications Company

6. Education at Work, Inc. – Proprietary & Confidential
Value Proposition for Students
 Provide college students professional employment starting at $9/hour
 Teaches relevant jobs skills including communication, problem solving
and critical thinking
 Tuition assistance credit earned beginning first day of work
 Tuition award amounts annually:
GPA Most Recent Semester Enrolled Part-Time Enrolled Full-Time
Below 2.5 $0 $0
2.5 to Under 3.0 $1,000 $2,000
3.0 to Under 3.5 $1,500 $3,000
3.5+ $3,000 $6,000
 Students can leverage Education at Work’s network of clients and
business partners to help launch their careers when they graduate
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7. Education at Work, Inc. – Proprietary & Confidential
Current Client Programs
On EAW Campuses
 Leading National Retailer
 Software & Data Services
Company
 National Wireless Provider
 Regional Telecommunications
Providers
On Our Client’s Site
 Global Financial Services
Company
 Software Provider
 Large Regional Bank
 Regional Telecommunications
Provider

8. Thank You!
Want to learn more about EAW?
Contact us today to have a conversation…
Kathy Browning
Senior Sales Consultant
Education at Work | 4850 Smith Road, Cincinnati, OH 45212
(904) 571-3737 (mobile)
Kathy.Browning@education-at-work.org