Katherine Brooks has over 10 years of experience in resident services, sales, and recreation management. She is currently the Resident Services Manager at The Mather in Evanston, IL, where she oversees staff scheduling, resident activities and committees. Previously, she held roles in sales coordination, concierge services, and recreation coordination at resorts in Florida, where her responsibilities included event planning, budgeting, and customer service. She holds a Bachelor's Degree in Hospitality Management from Bethune Cookman University.

1. 1722 Emerson St, Evanston, IL 60201847-440-6052  katherine_brooks11@yahoo.com
Katherine Brooks
Experience
January 2012- Present The Mather Evanston, IL
Resident Services Manager (May, 2014-Present)
 Overseedrivers,conciergeand serviceattendants(18 people)
 Createmonthly scheduleforstaff (18people)
 Createmonthly calendarfor Independentresidents
 Schedulemonthly tripsfor bothIndependentresidentsand LifeCentreresidents
 Attend 5 committeemeetings monthly with 10 to 25 residentsin attendance
 Assistresidents withpresentations
 Lead bimonthly staff meetings
 Act as manager on duty overseeingup to
 Maintain abudget
Residency Assistant/Move in Coordinator (June, 2012-May, 2014)
 Officemanager assisting4 sales people (Sales Manager and threesalesadvisors)
 Responsiblefor trackingand reportingdaily,weekly and monthly salesactivitiestoexecutiveteam
 Answeringand respondingto 15 to 40 inquiries and convertcalls toappointments daily
 Organizeand manageall aspectsof thesales and marketingevent process
 Developed and maintain reports on excel
 Providegeneraladministrativesupportincludinggreetingvisitors, and emailcommunications
 Maintain officesupplies,processingof invoices, creatingand maintainingofficefiles and marketingdatabase
 Scheduleand coordinateallclosingdates forresidents and ensuretimely and seamless movein
 CoordinateaResidentMentor fornew resident
 Scheduleand coordinateallclosingdates forresidents and ensuretimely and seamless movein
Concierge (January, 2012- June 2012)
 Providesuperiorcustomerserviceexperiencesfor residentsand guests
 Assistwith variety of activities, socialeventsand outings bothon and off-site
 Insert datainto monthly calendarstocommunicateessentialinformation to residents
 Develop marketingmaterials
 Respond to emergency alarms, alertingappropriatestaffand implementingemergency procedures
May 2011- September
2011
Hilton Grand Vacations Resort Orlando, FL
Recreat ion Coordinator
 Responsiblefor planningeventsand activities forpatronsof allages
 Planningweekly budget forrecreation department
 Coordinatethemebased birthday parties(i.e. Build- a-Buddy,TieDie, and Ceramic)
 Managing20+ patronson offsiteevents
May 2007- April 2011 Wyndham Ocean Walk Resort Daytona Beach,FL
Act ivities Coordinator
 Provideguests withvariousservices and amenitiessuch as equipmentcheckout, computertechnology, artsand crafts,
board game checkout
 POSSystem(Micros)
 Plan organize, budget, and hostguest eventssuchas EarthDay, Creepy Condo, Mystery Dinner, Karaoke,Dive-in
Movies, Elf Tuck Ins
 Arrangeand develop Dinnerwith Santaforup to 75 Guest
 Entertain up to25 children forBeach Buddiesnight out,play variousgames and do variousartsand crafts
 Address guestquestionsand concernswith highestlevelof customer service

2. 847-440-6052 katherine_brooks11@yahoo.com
Katherine Brooks
Education
Bethune Cookman University Daytona Beach,FL
May 2011
 Bachelor of Science,Hospitality Management
References
References are available on request.