SlideShare a Scribd company logo
1 of 2
Download to read offline
CNI Spring 2012 Membership Meeting 
Baltimore, April 2‐3, 2012 
A “Paid‐up” Cost Model for Long‐Term Preservation  Page 1 of 2 
Pay Once, Preservation Forever 
A “Paid‐Up” Cost Model for Long‐Term Preservation 
http://wiki.ucop.edu/display/Curation/Cost+Modeling 
Stephen Abrams, Patricia Cruse, and John Kunze 
UC Curation Center 
California Digital Library, University of California 
http://www.cdlib.org/uc3 
Sustainable services in an era of budgetary constraint 
Digital preservation and curation are rapidly maturing disciplines, drawing on a rich set of community 
best practices, tools, and service providers to ensure the long‐term viability of the digital assets that 
thoroughly pervade all aspects of contemporary culture, commerce, science, education, and 
entertainment.  In many ways, however, the most significant risk to that viability is financial, rather than 
technical.  Unlike the conservation of analog materials, the effective preservation of digital resources 
necessitates ongoing and proactive intervention, and any interruption in these activities may result in 
irretrievable data loss.  In an era of significant budgetary constraints, however, many institutions are 
finding it difficult to dedicate ongoing funding streams in support of long‐term preservation efforts.  To 
address this concern, the UC Curation Center (UC3) at the California Digital Library (CDL) has developed 
a cost model for long‐term preservation that can be applied on either a “pay‐as‐you‐go” or a “paid‐up” 
(or “pay once, preserve forever”) basis.  The latter is particularly appropriate for data produced as 
research outputs of grant‐funded projects, since, in the absence of a paid‐up option, the status of 
project outputs often becomes problematic when project funding ceases.   
Cost modeling for preservation 
For tractability, the UC3 analysis abstracts the complexity of the preservation environment and activities 
into the 10 high‐level cost components shown in the table below.  While these are sufficient to model 
the full economic cost of preservation, they can be customized easily to cover only specific subsets of 
those costs as determined by local policy 
Preservation activities are embodied in an archival: 
  1.  System, composed of various 
    2.  Services supporting necessary and desirable functions, running on 
      3.  Servers, designed, deployed, maintained, enhanced, and used by 
        4.  Staff, in support of content 
          5.  Producers, who use 
            6.  Workflows to submit instances of 
              7.  Content types, which occupy 
                8.  Storage, and are subject to ongoing 
                  9.  Monitoring and periodic 
                    10.  Interventions.  
Abrams, Cruze, and Kunze    CNI 2012 Spring Meeting   
A “Paid‐up” Cost Model for Long‐Term Preservation  Page 2 of 2 
The operation of the Archival system (A ), which subsumes the costs of Services and Servers, is 
considered a fixed cost; all other components are marginal costs each represented by a nominal unit 
cost and number of units consumed.   Support for the Archive, Workflows (W ), Content Types (C ), 
Monitoring (M ), and Interventions (I ) are considered “common goods.”  Since they are beneficial to all 
Producers (P ) their costs are properly apportioned across all Producers.  Storage costs (S ), on the other 
hand, are specific to a given Producer.  The cost of supporting a new Producer is assessed only in the 
initial year.  Staff costs are subsumed under the other model components.  The annual pay‐as‐you‐go 
price Q  therefore can be represented as: 
 
    ·    ℓ ·      ·     ·
·    
     0
0     0
 
Using this as a basis it is possible to define three cost functions for estimating total costs over time. 
H (T )  The cumulative pay‐as‐you‐go cost Q  over T years. 
G (T, d )  The discounted pay‐as‐you‐cost, which assumes an annual decrease d 
in the cost Q  of providing preservation service. 
F (T,d,r )  The paid‐up price, which assumes an up‐front payment that earns an 
investment return r on the annual unspent surplus. 
The relationship between these cost functions is shown in the graph below.  Note that the functions G 
and F  both approach limits as T → . 
 
More information about UC3 cost modeling efforts, including a parameterized spreadsheet 
implementing the models, can be found at http://wiki.ucop.edu/display/Curation/Cost+Modeling. 
The UC Curation Center (UC3) is a creative partnership bringing together the expertise and resources of 
the California Digital Library (CDL), the ten UC campuses, and the international curation community.  
Together, the UC3 partnership provides innovative curation solutions to its campus constituencies and 
external content partners. 
0
1000
2000
3000
4000
5000
6000
7000
8000
0 2 4 6 8 1012141618202224262830
Price ($)
T (years)
Cumulative pay‐as‐you‐
go price, H(T)
Cumulative discounted 
pay‐as‐you‐go price, 
G(T,d)
Discounted pay‐as‐you‐
go‐forever price. G(   ,d)
Pay‐once‐preserve‐for‐
T‐years price, F(T,d,r)
Pay‐once‐preserve‐
forever price, F(   ,d,r)


More Related Content

Viewers also liked

SCC2013 - Engaging visitors through scientific discovery
SCC2013 - Engaging visitors through scientific discoverySCC2013 - Engaging visitors through scientific discovery
SCC2013 - Engaging visitors through scientific discoveryBritish Science Association
 
Chpt 10 intro business
Chpt 10 intro businessChpt 10 intro business
Chpt 10 intro businessBeyer_Cuesta
 
Certificate of confirmity russia 1513
Certificate of confirmity russia 1513Certificate of confirmity russia 1513
Certificate of confirmity russia 1513feekaaf
 
Kinduz Business Excellence Framework
Kinduz Business Excellence FrameworkKinduz Business Excellence Framework
Kinduz Business Excellence FrameworkKINDUZ Consulting
 
Immersive Learning Simulations Astd Final2
Immersive Learning Simulations Astd Final2Immersive Learning Simulations Astd Final2
Immersive Learning Simulations Astd Final2Mark Oehlert
 
AP Calculus Slides March 22, 2007
AP Calculus Slides March 22, 2007AP Calculus Slides March 22, 2007
AP Calculus Slides March 22, 2007Darren Kuropatwa
 
人力资源管理 招聘篇 英文版
人力资源管理 招聘篇 英文版人力资源管理 招聘篇 英文版
人力资源管理 招聘篇 英文版yeminwang
 
BizWorld--Arizona Association of Teachers of Math
BizWorld--Arizona Association of Teachers of MathBizWorld--Arizona Association of Teachers of Math
BizWorld--Arizona Association of Teachers of Mathseanpmurray
 
CBS MBA Workshop 1 @ IBBM
CBS MBA Workshop 1 @ IBBMCBS MBA Workshop 1 @ IBBM
CBS MBA Workshop 1 @ IBBMswebhaman
 
How to Jumpstart an Interstellar Civilization
How to Jumpstart an Interstellar CivilizationHow to Jumpstart an Interstellar Civilization
How to Jumpstart an Interstellar CivilizationErika Ilves
 
NAASO 2006 Abstract
NAASO 2006 AbstractNAASO 2006 Abstract
NAASO 2006 AbstractRobert Lowe
 
InRhythm Introduction
InRhythm IntroductionInRhythm Introduction
InRhythm IntroductionInRhythm
 
Mark Henley - Towards Zero Carbon
Mark Henley - Towards Zero CarbonMark Henley - Towards Zero Carbon
Mark Henley - Towards Zero Carbonsearch_f
 
Buy Rapid SSL Certificate & RapidSSL Wildcard At Discount Price From The SSL ...
Buy Rapid SSL Certificate & RapidSSL Wildcard At Discount Price From The SSL ...Buy Rapid SSL Certificate & RapidSSL Wildcard At Discount Price From The SSL ...
Buy Rapid SSL Certificate & RapidSSL Wildcard At Discount Price From The SSL ...The SSL Store™
 
Can Content Create Conversations With Buyers?
Can Content Create Conversations With Buyers?Can Content Create Conversations With Buyers?
Can Content Create Conversations With Buyers?G3 Communications
 

Viewers also liked (20)

SCC2013 - Engaging visitors through scientific discovery
SCC2013 - Engaging visitors through scientific discoverySCC2013 - Engaging visitors through scientific discovery
SCC2013 - Engaging visitors through scientific discovery
 
Chpt 10 intro business
Chpt 10 intro businessChpt 10 intro business
Chpt 10 intro business
 
Certificate of confirmity russia 1513
Certificate of confirmity russia 1513Certificate of confirmity russia 1513
Certificate of confirmity russia 1513
 
Kinduz Business Excellence Framework
Kinduz Business Excellence FrameworkKinduz Business Excellence Framework
Kinduz Business Excellence Framework
 
Immersive Learning Simulations Astd Final2
Immersive Learning Simulations Astd Final2Immersive Learning Simulations Astd Final2
Immersive Learning Simulations Astd Final2
 
AP Calculus Slides March 22, 2007
AP Calculus Slides March 22, 2007AP Calculus Slides March 22, 2007
AP Calculus Slides March 22, 2007
 
人力资源管理 招聘篇 英文版
人力资源管理 招聘篇 英文版人力资源管理 招聘篇 英文版
人力资源管理 招聘篇 英文版
 
BizWorld--Arizona Association of Teachers of Math
BizWorld--Arizona Association of Teachers of MathBizWorld--Arizona Association of Teachers of Math
BizWorld--Arizona Association of Teachers of Math
 
CBS MBA Workshop 1 @ IBBM
CBS MBA Workshop 1 @ IBBMCBS MBA Workshop 1 @ IBBM
CBS MBA Workshop 1 @ IBBM
 
Dead broke
Dead brokeDead broke
Dead broke
 
How to Jumpstart an Interstellar Civilization
How to Jumpstart an Interstellar CivilizationHow to Jumpstart an Interstellar Civilization
How to Jumpstart an Interstellar Civilization
 
NAASO 2006 Abstract
NAASO 2006 AbstractNAASO 2006 Abstract
NAASO 2006 Abstract
 
Rf safety 101_flyer
Rf safety 101_flyerRf safety 101_flyer
Rf safety 101_flyer
 
Csac08[1].p
Csac08[1].pCsac08[1].p
Csac08[1].p
 
Hiv ucaya
Hiv ucayaHiv ucaya
Hiv ucaya
 
InRhythm Introduction
InRhythm IntroductionInRhythm Introduction
InRhythm Introduction
 
Year of the Chayil Woman!
Year of the Chayil Woman!Year of the Chayil Woman!
Year of the Chayil Woman!
 
Mark Henley - Towards Zero Carbon
Mark Henley - Towards Zero CarbonMark Henley - Towards Zero Carbon
Mark Henley - Towards Zero Carbon
 
Buy Rapid SSL Certificate & RapidSSL Wildcard At Discount Price From The SSL ...
Buy Rapid SSL Certificate & RapidSSL Wildcard At Discount Price From The SSL ...Buy Rapid SSL Certificate & RapidSSL Wildcard At Discount Price From The SSL ...
Buy Rapid SSL Certificate & RapidSSL Wildcard At Discount Price From The SSL ...
 
Can Content Create Conversations With Buyers?
Can Content Create Conversations With Buyers?Can Content Create Conversations With Buyers?
Can Content Create Conversations With Buyers?
 

Similar to Cni 2012-abrams-cost-model-handout

Leveraging the value of openness and collaboration in Health Education: The v...
Leveraging the value of openness and collaboration in Health Education: The v...Leveraging the value of openness and collaboration in Health Education: The v...
Leveraging the value of openness and collaboration in Health Education: The v...PiLNAfrica
 
Leveraging the value of openness and collaboration in Health Education: The v...
Leveraging the value of openness and collaboration in Health Education: The v...Leveraging the value of openness and collaboration in Health Education: The v...
Leveraging the value of openness and collaboration in Health Education: The v...PiLNAfrica
 
Presentation by Ingrid Parent: Digital Academic Content and the Future of Lib...
Presentation by Ingrid Parent: Digital Academic Content and the Future of Lib...Presentation by Ingrid Parent: Digital Academic Content and the Future of Lib...
Presentation by Ingrid Parent: Digital Academic Content and the Future of Lib...Ingrid Parent
 
Emerging Technologies, Emerging Perspectives on Education, and Cultures of Sh...
Emerging Technologies, Emerging Perspectives on Education, and Cultures of Sh...Emerging Technologies, Emerging Perspectives on Education, and Cultures of Sh...
Emerging Technologies, Emerging Perspectives on Education, and Cultures of Sh...George Veletsianos
 
digital-preservation-20281-ijJV5iN.pptx
digital-preservation-20281-ijJV5iN.pptxdigital-preservation-20281-ijJV5iN.pptx
digital-preservation-20281-ijJV5iN.pptxstephentimothypam
 
The Triple A (AAA) of OER: Accessibility, Availability, and Affordability
The Triple A (AAA) of OER: Accessibility, Availability, and AffordabilityThe Triple A (AAA) of OER: Accessibility, Availability, and Affordability
The Triple A (AAA) of OER: Accessibility, Availability, and AffordabilityJeremy Anderson
 
The Power of Disruption Keynote Andrew Sears CCCU COT Conference
The Power of Disruption Keynote Andrew Sears CCCU COT ConferenceThe Power of Disruption Keynote Andrew Sears CCCU COT Conference
The Power of Disruption Keynote Andrew Sears CCCU COT ConferenceCity Vision University
 
Leveraging IT to Achieve USHE's Goals
Leveraging IT to Achieve USHE's GoalsLeveraging IT to Achieve USHE's Goals
Leveraging IT to Achieve USHE's GoalsHigherEdUtah
 
The Opportunity Is Open
The Opportunity Is OpenThe Opportunity Is Open
The Opportunity Is OpenTom Caswell
 
Global Sectoral Change - Disruptive or Business as Usual?
Global Sectoral Change - Disruptive or Business as Usual?Global Sectoral Change - Disruptive or Business as Usual?
Global Sectoral Change - Disruptive or Business as Usual?Kelly Rennie
 
Collection development of e-resources
Collection development of e-resourcesCollection development of e-resources
Collection development of e-resourcesVenkitachalam Sriram
 
Stability in the Midst of Change: Addressing Challenges for Digital Preservation
Stability in the Midst of Change: Addressing Challenges for Digital PreservationStability in the Midst of Change: Addressing Challenges for Digital Preservation
Stability in the Midst of Change: Addressing Challenges for Digital PreservationJennifer Brice
 
Key Elements of Student Success in Utah Higher Education
Key Elements of Student Success in Utah Higher EducationKey Elements of Student Success in Utah Higher Education
Key Elements of Student Success in Utah Higher EducationHigherEdUtah
 
Research article on INTERNET APPLICATIONS AND MODEL STRATEGIES FOR INTEGRATIN...
Research article on INTERNET APPLICATIONS AND MODEL STRATEGIES FOR INTEGRATIN...Research article on INTERNET APPLICATIONS AND MODEL STRATEGIES FOR INTEGRATIN...
Research article on INTERNET APPLICATIONS AND MODEL STRATEGIES FOR INTEGRATIN...Udayakumar Hiremath
 
Distance Learning for Health Workshop: Open and distance learning for health ...
Distance Learning for Health Workshop: Open and distance learning for health ...Distance Learning for Health Workshop: Open and distance learning for health ...
Distance Learning for Health Workshop: Open and distance learning for health ...LIDC
 
The Drivers for Technology Enhanced Learning in HE
The Drivers for Technology Enhanced Learning in HEThe Drivers for Technology Enhanced Learning in HE
The Drivers for Technology Enhanced Learning in HEPaul Jinks
 
Provide an overview of the issues relating to the use of learning technologie...
Provide an overview of the issues relating to the use of learning technologie...Provide an overview of the issues relating to the use of learning technologie...
Provide an overview of the issues relating to the use of learning technologie...Dr Wayne Barry
 
Open educational resources in criminal justice power point
Open educational resources in criminal justice power pointOpen educational resources in criminal justice power point
Open educational resources in criminal justice power pointBillOverby1
 
Open educational resources in criminal justice
Open educational resources in criminal justice Open educational resources in criminal justice
Open educational resources in criminal justice BillOverby1
 

Similar to Cni 2012-abrams-cost-model-handout (20)

Leveraging the value of openness and collaboration in Health Education: The v...
Leveraging the value of openness and collaboration in Health Education: The v...Leveraging the value of openness and collaboration in Health Education: The v...
Leveraging the value of openness and collaboration in Health Education: The v...
 
Leveraging the value of openness and collaboration in Health Education: The v...
Leveraging the value of openness and collaboration in Health Education: The v...Leveraging the value of openness and collaboration in Health Education: The v...
Leveraging the value of openness and collaboration in Health Education: The v...
 
Erm1010
Erm1010Erm1010
Erm1010
 
Presentation by Ingrid Parent: Digital Academic Content and the Future of Lib...
Presentation by Ingrid Parent: Digital Academic Content and the Future of Lib...Presentation by Ingrid Parent: Digital Academic Content and the Future of Lib...
Presentation by Ingrid Parent: Digital Academic Content and the Future of Lib...
 
Emerging Technologies, Emerging Perspectives on Education, and Cultures of Sh...
Emerging Technologies, Emerging Perspectives on Education, and Cultures of Sh...Emerging Technologies, Emerging Perspectives on Education, and Cultures of Sh...
Emerging Technologies, Emerging Perspectives on Education, and Cultures of Sh...
 
digital-preservation-20281-ijJV5iN.pptx
digital-preservation-20281-ijJV5iN.pptxdigital-preservation-20281-ijJV5iN.pptx
digital-preservation-20281-ijJV5iN.pptx
 
The Triple A (AAA) of OER: Accessibility, Availability, and Affordability
The Triple A (AAA) of OER: Accessibility, Availability, and AffordabilityThe Triple A (AAA) of OER: Accessibility, Availability, and Affordability
The Triple A (AAA) of OER: Accessibility, Availability, and Affordability
 
The Power of Disruption Keynote Andrew Sears CCCU COT Conference
The Power of Disruption Keynote Andrew Sears CCCU COT ConferenceThe Power of Disruption Keynote Andrew Sears CCCU COT Conference
The Power of Disruption Keynote Andrew Sears CCCU COT Conference
 
Leveraging IT to Achieve USHE's Goals
Leveraging IT to Achieve USHE's GoalsLeveraging IT to Achieve USHE's Goals
Leveraging IT to Achieve USHE's Goals
 
The Opportunity Is Open
The Opportunity Is OpenThe Opportunity Is Open
The Opportunity Is Open
 
Global Sectoral Change - Disruptive or Business as Usual?
Global Sectoral Change - Disruptive or Business as Usual?Global Sectoral Change - Disruptive or Business as Usual?
Global Sectoral Change - Disruptive or Business as Usual?
 
Collection development of e-resources
Collection development of e-resourcesCollection development of e-resources
Collection development of e-resources
 
Stability in the Midst of Change: Addressing Challenges for Digital Preservation
Stability in the Midst of Change: Addressing Challenges for Digital PreservationStability in the Midst of Change: Addressing Challenges for Digital Preservation
Stability in the Midst of Change: Addressing Challenges for Digital Preservation
 
Key Elements of Student Success in Utah Higher Education
Key Elements of Student Success in Utah Higher EducationKey Elements of Student Success in Utah Higher Education
Key Elements of Student Success in Utah Higher Education
 
Research article on INTERNET APPLICATIONS AND MODEL STRATEGIES FOR INTEGRATIN...
Research article on INTERNET APPLICATIONS AND MODEL STRATEGIES FOR INTEGRATIN...Research article on INTERNET APPLICATIONS AND MODEL STRATEGIES FOR INTEGRATIN...
Research article on INTERNET APPLICATIONS AND MODEL STRATEGIES FOR INTEGRATIN...
 
Distance Learning for Health Workshop: Open and distance learning for health ...
Distance Learning for Health Workshop: Open and distance learning for health ...Distance Learning for Health Workshop: Open and distance learning for health ...
Distance Learning for Health Workshop: Open and distance learning for health ...
 
The Drivers for Technology Enhanced Learning in HE
The Drivers for Technology Enhanced Learning in HEThe Drivers for Technology Enhanced Learning in HE
The Drivers for Technology Enhanced Learning in HE
 
Provide an overview of the issues relating to the use of learning technologie...
Provide an overview of the issues relating to the use of learning technologie...Provide an overview of the issues relating to the use of learning technologie...
Provide an overview of the issues relating to the use of learning technologie...
 
Open educational resources in criminal justice power point
Open educational resources in criminal justice power pointOpen educational resources in criminal justice power point
Open educational resources in criminal justice power point
 
Open educational resources in criminal justice
Open educational resources in criminal justice Open educational resources in criminal justice
Open educational resources in criminal justice
 

More from Karthik Arumugham

Whtppr 0812-financial-mgmt-thirdsky
Whtppr 0812-financial-mgmt-thirdskyWhtppr 0812-financial-mgmt-thirdsky
Whtppr 0812-financial-mgmt-thirdskyKarthik Arumugham
 
Tcp cost-price-modeling-for-sustainable-services-v2 2-1
Tcp cost-price-modeling-for-sustainable-services-v2 2-1Tcp cost-price-modeling-for-sustainable-services-v2 2-1
Tcp cost-price-modeling-for-sustainable-services-v2 2-1Karthik Arumugham
 
Screening the-future-uc3-cost-model
Screening the-future-uc3-cost-modelScreening the-future-uc3-cost-model
Screening the-future-uc3-cost-modelKarthik Arumugham
 
Pasig cost-modeling-for-sustainable-services
Pasig cost-modeling-for-sustainable-servicesPasig cost-modeling-for-sustainable-services
Pasig cost-modeling-for-sustainable-servicesKarthik Arumugham
 
H8961 itasaservice-financial-transparency-wsa-wp
H8961 itasaservice-financial-transparency-wsa-wpH8961 itasaservice-financial-transparency-wsa-wp
H8961 itasaservice-financial-transparency-wsa-wpKarthik Arumugham
 
Gartner using itfm_to_improve_biz_results_2012
Gartner using itfm_to_improve_biz_results_2012Gartner using itfm_to_improve_biz_results_2012
Gartner using itfm_to_improve_biz_results_2012Karthik Arumugham
 
Fs tech-journal-cost-management
Fs tech-journal-cost-managementFs tech-journal-cost-management
Fs tech-journal-cost-managementKarthik Arumugham
 
Costing it-services sdlee-mfraser_2011-12-07
Costing it-services sdlee-mfraser_2011-12-07Costing it-services sdlee-mfraser_2011-12-07
Costing it-services sdlee-mfraser_2011-12-07Karthik Arumugham
 
Cost and-pricing-of-shared-it-services.pdf -
Cost and-pricing-of-shared-it-services.pdf -Cost and-pricing-of-shared-it-services.pdf -
Cost and-pricing-of-shared-it-services.pdf -Karthik Arumugham
 
What exactly am i paying for bmc
What exactly am i paying for   bmcWhat exactly am i paying for   bmc
What exactly am i paying for bmcKarthik Arumugham
 
Bmc it business management suite
Bmc it business management suiteBmc it business management suite
Bmc it business management suiteKarthik Arumugham
 
Bsm for it business management
Bsm for it business managementBsm for it business management
Bsm for it business managementKarthik Arumugham
 
Cost transparency-foundation-datasheet
Cost transparency-foundation-datasheetCost transparency-foundation-datasheet
Cost transparency-foundation-datasheetKarthik Arumugham
 

More from Karthik Arumugham (20)

Wp cost transparency
Wp cost transparencyWp cost transparency
Wp cost transparency
 
Whtppr 0812-financial-mgmt-thirdsky
Whtppr 0812-financial-mgmt-thirdskyWhtppr 0812-financial-mgmt-thirdsky
Whtppr 0812-financial-mgmt-thirdsky
 
Tcp cost-price-modeling-for-sustainable-services-v2 2-1
Tcp cost-price-modeling-for-sustainable-services-v2 2-1Tcp cost-price-modeling-for-sustainable-services-v2 2-1
Tcp cost-price-modeling-for-sustainable-services-v2 2-1
 
Where to build cost model
Where to build cost modelWhere to build cost model
Where to build cost model
 
Screening the-future-uc3-cost-model
Screening the-future-uc3-cost-modelScreening the-future-uc3-cost-model
Screening the-future-uc3-cost-model
 
Pasig cost-modeling-for-sustainable-services
Pasig cost-modeling-for-sustainable-servicesPasig cost-modeling-for-sustainable-services
Pasig cost-modeling-for-sustainable-services
 
H8961 itasaservice-financial-transparency-wsa-wp
H8961 itasaservice-financial-transparency-wsa-wpH8961 itasaservice-financial-transparency-wsa-wp
H8961 itasaservice-financial-transparency-wsa-wp
 
Gartner using itfm_to_improve_biz_results_2012
Gartner using itfm_to_improve_biz_results_2012Gartner using itfm_to_improve_biz_results_2012
Gartner using itfm_to_improve_biz_results_2012
 
Fs tech-journal-cost-management
Fs tech-journal-cost-managementFs tech-journal-cost-management
Fs tech-journal-cost-management
 
Costing it-services sdlee-mfraser_2011-12-07
Costing it-services sdlee-mfraser_2011-12-07Costing it-services sdlee-mfraser_2011-12-07
Costing it-services sdlee-mfraser_2011-12-07
 
Cost and-pricing-of-shared-it-services.pdf -
Cost and-pricing-of-shared-it-services.pdf -Cost and-pricing-of-shared-it-services.pdf -
Cost and-pricing-of-shared-it-services.pdf -
 
What exactly am i paying for bmc
What exactly am i paying for   bmcWhat exactly am i paying for   bmc
What exactly am i paying for bmc
 
Service cost management
Service cost managementService cost management
Service cost management
 
Financial transparency
Financial transparencyFinancial transparency
Financial transparency
 
Business service catalog
Business service catalogBusiness service catalog
Business service catalog
 
Bmc it business management suite
Bmc it business management suiteBmc it business management suite
Bmc it business management suite
 
Bsm for it business management
Bsm for it business managementBsm for it business management
Bsm for it business management
 
Source data-guide
Source data-guideSource data-guide
Source data-guide
 
Cost transparency-foundation-datasheet
Cost transparency-foundation-datasheetCost transparency-foundation-datasheet
Cost transparency-foundation-datasheet
 
Automated costtransparency
Automated costtransparencyAutomated costtransparency
Automated costtransparency
 

Cni 2012-abrams-cost-model-handout