1. BSM for IT Business Management
Efficiently manage the business of IT with complete visibility
into — and control over — IT costs, projects, people, activities,
suppliers, assets, compliance, and budgets.
REAL-WORLD RESULTS
»» A global electronics manufacturer improved
charge-back speed and accuracy by 50 percent.
»» A leading financial software provider reduced
its project portfolio by 50 percent.
»» A leading auto manufacturer reduced
supplier management activities by 50 percent.
»» A leading medical device manufacturer
automates thousands of controls and testing
activities.
»» A leader in electronic design automation
maintains one percent budget variance.
EXECUTIVE SUMMARY
As organizations plan for growth, they increasingly scrutinize IT costs and risks.
They also expect greater transparency into IT functions and finances. Unfortunately,
information regarding IT operations and finances resides in disparate silos, making
visibility into overall capital and operational functions and costs nearly impossible.
BSM for IT Business Management provides CIOs and IT leaders with an integrated
and modular solution to manage the business of running IT. Supporting centralized
management of IT financials, suppliers, project portfolios, sustaining activities, people,
and compliance, BSM for IT Business Management delivers the visibility and control
required to improve business alignment, reduce costs, and provide more business value.
The BMC solution:
»» Delivers comprehensive transparency into — and control over — the resources
and associated costs required to provide IT services to the business.
»» Provides a standard process for capturing demand, as well as a means by which it
can be prioritized and managed based on business goals and objectives
»» Controls the full lifecycle and total cost of IT suppliers and related assets — from
evaluation to retirement
»» Manages governance and compliance objectives across all the critical functions of
IT, rather than in just a single domain
»» Enables IT to budget and forecast expenses from the perspective of IT resources,
activities, and their associated costs — spanning both project and operational efforts
Are you?
»» Dealing with disconnected and siloed
financial information?
»» Struggling to balance ever-increasing
demand against a stable supply?
»» Wasting money on underutilized
assets and redundant suppliers?
»» Struggling with manually
intensive processes to meet your
compliance goals?
»» Reacting to frequent changes
in budgets, expenses, and
business goals?
With BMC, You Will:
»» Achieve 100 percent visibility
into the cost and performance of
IT services.
»» Prioritize business requests and IT
activities based on business impact.
»» Maintain continuous compliance
within constraints.
»» Increase the speed, fidelity, and
accuracy of IT financial planning
and management.
2. BUSINESS CHALLENGE
Although IT spending will continue to increase in 2011, it must be noted that the predominance of that
spend will focus on growing the company’s top-line revenue and margin. As organizations plan for growth,
they increase their scrutiny over IT costs and risks and expect greater transparency into IT functions and
finances, thus requiring greater governance and control over IT operations and costs.
Unfortunately, however, information regarding IT operations and finances reside in disparate silos,
making visibility into overall capital and operational functions and costs nearly impossible. What’s more,
traditional accounting systems and methods — such as spreadsheets and collaboration tools — are not
only manually intensive and inefficient, but also, are able to provide insight only on the activities and costs
themselves, not the value they bring to the business.
Without software that integrates and unifies all IT operational and financial information, including those
associated with IT staff, suppliers, assets, and services, IT leaders will not be able to make effective
decisions, eliminate non-strategic activities, or effectively communicate the value of IT to the business.
HOW BMC CAN HELP
BSM for IT Business Management provides IT leaders with centralized management of IT financials,
suppliers, project portfolios, sustaining activities, people, and compliance, thus delivering the visibility
and control required to improve business alignment, reduce costs, and increase business value.
BMC provides modular and integrated IT Business Management solutions in five areas:
»» IT Cost Transparency
»» Project and Portfolio Management
»» Supplier and Asset Lifecycle Management
»» Governance and Controls Management
»» Financial Planning and Analysis
With BSM for IT Business Management, you will have a more collaborative relationship with your business
counterparts through increased transparency into IT value, costs, and priorities.
IT Cost Transparency
IT Cost Transparency delivers comprehensive transparency into — and control over — the resources and
associated costs required to provide IT services to the business. The BMC solution provides IT leaders
the information they need to improve decision-making, effectively communicate the cost and value of
The BMC Difference
»» 360-degree cost visibility for
rapid cost modeling with greater
accuracy and currency
»» Integration with change and
release processes, so you can
manage resources and demand
for projects and operational work
»» Supplier score-carding and
commitment-tracking so you can
manage risk and performance
»» Common control framework to
test common controls once —
across multiple regulations
»» Granular GL financial
management, so you can use
standard financial categories
with a greater level of specificity
3. services to stakeholders, and capitalize on business opportunities and risks. With BMC solutions for IT
Cost Transparency, you can:
»» Inventory and characterize IT services and their associated assets, projects, resources, and suppliers
»» Capture and model cost elements — top-down and/or bottom-up — and track cost and consumption
variance over time
»» Produce a “Bill of IT”
»» Benchmark and track performance against industry averages for spending and staffing, service levels,
IT costs, sourcing mix, and market pricing
The resulting transparency enables IT transformation by supporting both fact-based IT prioritization and
business decisions and by modifying consumption behavior, thus driving business objectives through the
use of technology.
Project and Portfolio Management
Project and Portfolio Management provides IT organizations with a standard process for capturing
demand, as well as a means by which that demand can be prioritized and managed based on business
goals and objectives. Designed exclusively for IT, this solution enables you to identify and prioritize the
highest value projects and other sustaining and operational work. It also establishes consistent processes
to balance supply and demand, increase transparency, improve staff productivity, and control risk. With
BMC solutions for Project and Portfolio Management, you can:
»» Standardize demand processes and provide self-service request and status updates
»» Align projects to business services and prioritize them based on value and risk
»» Balance resources between projects and operational tasks and ensure the right staffing profile
to meet business demands
In this way, you will gain clear visibility into all requests, including their status and their value to
the business.
Supplier and Asset Lifecycle Management
Supplier and Asset Lifecycle Management controls the full lifecycle and total cost of IT suppliers and
related assets — from evaluation to retirement. Unlike other solutions, BMC delivers a multi-tenant
solution that seamlessly integrates into other ITIL®
workflows, including financial, compliance, change,
project, incident, and problem management, to deliver the operational context needed to reduce downtime
Key Benefits
»» Achieve complete visibility into
the true cost of IT services with
a single source of IT cost
modeling and chargeback
»» Align enterprise demand
with IT assets and labor;
prioritize requests based on
business impact
»» Benchmark, analyze, and
manage IT vendors; control
supplier and asset cost,
utilization, and performance
»» Define and manage IT compliance
controls; maintain continuous
compliance within constraints
»» Model IT finance scenarios;
improve the speed and fidelity
of IT financial planning
