1. KARPAGAM ARUNACHALAM,
Site No.12,
Srinivasa Nilaya,
House No.301,5th
Cross,
Vinayaka Layout,
Electronic City- Phase II,
Bangalore-560100
+91 8197121051
Karpagam7105@gmail.com
• 10 years of experience in IT industry as System Administrator, Data Center
Administrator and Middleware Support Lead.
• Played a major role in transitioning the application from previous vendor and
stabilized it in the new environment.
• Sound understanding of Service Management processes of Incident, Change and problem
Management
• Possessing strong communication and team management skills.
PROFESSIONAL CERTIFICATIONS
• ITIL Foundation Certificate
• IBM Certified Specialist – p5 and pSeries Administration & Support for AIX 5L
• IBM eServer(logo) Certified Specialist - AIX Basic Operations V5
ONSITE EXPERIENCE:
• Travelled to United Kingdom to support the client (Deutsche Bank) environment from
TCS, Bangalore.
TECHNICAL SKILLS:
Operating Systems : AIX, Linux, SOLARIS
File transfer Protocols : SFTP, FTPS, AS2, HTTP, HTTPS
Ticketing Exposure : Remedy, ServiceNow
Monitoring Tools : Geneos, Axway Sentinel, TDCM

2. TATA CONSULTANCY SERVICES
Assistant Consultant – Middleware Application Support Lead (May
2011-till date)
Client:Deutsche Bank
• Managing the Middleware application through messaging products – Btrade,
Axway Suite.
• Following ITIL processes like Change, Incident and Problem Managements using
Remedy and ServiceNow tools.
• Managing the entire team including interviewing, onboarding of resources and managing
the shifts and escalations, leave and appraisal processes.
• Conducted meetings with the team twice in a week to ensure that they are updated with
the ongoing projects and issues.
• Conducted one on one with the team members to provide positive feedback for their work
and suggestions to improve in their weak areas.
• Presented weekly management reports to the clients and brought the action points
from clients to closure.
• Attended service improvement calls and suggested various service improvement
plans.
• Handled Customer complaints with the stipulated time and made sure that the
complaints are not repeated.
• Ensure that team achieves SLA.
• Attended many audit calls and closed the audit points to ensure that the system is
compliant.
• Being SCCM coordinator and remediate SCCM complaints in the application on a
weekly basis.
• Created DNS rules using Network Change Portal(NCP)
• Created firewall rules using the INCR portal.
• Performed Disaster Recovery test for the application.
• Configured monitoring for the entire application to monitor file status, connection count
check, session count, process status, disk space usage and Database Table space usage.
• Created and configured accounts using BTRADE and Axway tools to enable users to
exchange files.
• Configured use case like, File polling, Carbon copying the files, file renaming, sub-
directory level deliveries.
• Configured Mainframe/Connect Direct jobs
• Configured file transfer set-ups using PGP Encryption/Decryption
• Renewed SSL/FTPS, AS2 certificates of the portals and services
• Renewed SSL certificates of DWEB sites

3. IBM INDIA PRIVATE LTD
System Operations Lead Specialist – Unix Administrator (Sep 2009 –
May 2011)
Client: Celestica
• Installed, configured and administered AIX version 4.3, 5.2/5.3
• Migrated OS version from AIX 5.2 to 5.3
• Performed Technology Level Upgrade
• Managed MKSYSB Backup and restoration
• Performed Alternate Disk Migration
• NIM Administration (OS upgrade, Alternate disk migration, OS installation)
• Attended Change Management Calls
INFOSYS TECHNOLOGIES LTD
Software Engineer - Unix Administrator (May 2008 – Sep 2009)
Client:SUPERVALU
• Managed client environment at their site.
• Handled User administration
• Performance Monitoring / Tuning
• Installed additional Software
• Updated fixes/packages to the desired level for optimal performance
• Managed disk space, file systems using AIX Logical Volume management.
• Installed Powerpath
• Attended problem management calls
• Coordinated with Database and application teams for upgrade activities.
• Prepared weekly Incident and Change Reports.
• Extracted report from the database using SQL queries
• Troubleshooted and fixed various server level issues

4. IBM INDIA PRIVATE LTD
(MaplesESM Technologies)
System Administrator - Data Centre Administrator (Nov 2006 - May
2008)
Client: MCA Project, VSNL IDC, Chennai.
TECHNOLOGY PROFILE
• System Firmware Upgrade through HMC
• HMC upgrade
• HMC Backup / Restore
• LPAR Creation
• Adding/Moving resources through DLPAR
• Hardening of servers as required
• HACMP Administration
• Knowledge on VIO
• Re-hosting of Servers
• HSM (Hierarchical Storage Management) Administration
• Backup/Restore through TSM
EDUCATIONAL PROFILE
• MCA from KGISL-Institute of Information Management, Coimbatore with
81.8%.
• BCA from Shrimati Indira Gandhi College, Trichy, with 74.3 %
• HSC from St. Anne’s Girls Hr. Sec.School, Cuddalore with 70 %.
• SSLC from Little flower High School, ChinnaSalem with 84.4 %.
REWARDS AND RECOGNITIONS:
• Received TCS “STAR TEAM AWARD” in Sep 2013.
• Received TCS “ON THE SPOT AWARD” four times in 5 years - Dec 2013, July
2014, August 2014 and Oct 2014.
• Received TCS “SERVICE AND COMMITMENT AWARD” in May 2014.
• Received spot award in Infosys in June 2009.