Karen Nelson is seeking a career opportunity having recently graduated from college. She has 6 years of experience in customer service, including an escalation role and mentoring program. This experience has provided her with strong problem solving and customer handling skills. Her resume details work history at GC Services and First Community Bancshares in customer support roles, as well as past experience as a pizza delivery driver. She holds a Regents Bachelor of Arts degree from Marshall University with a major in counseling and coursework in nursing and psychology.

1. KAREN NELSON
322 ½ 35th
St,
Huntington WV 25702 | karen_nelson75@yahoo.com | (681)203-7200
Objective
Looking for a start to my career having now graduated college
Skills &
Abilities
Have worked in customerservice for 6 years, including an
escalationpositionand mentoring program. This has
provided skills fordealing with difficult situations and
problem solving. Enjoy finding alternate options to problems
and work well under pressure.
Experience
GC SERVICES
POSITION ACCOUNT REPRESENTATIVE
July 2009 to March 2013 worked third party for Sprint PCS
 Started this project working in collections, responsible for taking
payments on customer’s account, and assisting with payment
arrangements to help manage balances.
 Later moved to do customer support for the same project, assisting
customer with understanding billing systems and helping them to
manage their phone accounts. Also trained for basic tech support
issues with mobile phones.
 Then moved to do escalations calls, assisting the more challenging
customer and accounts
March 2013 to present

2. PAGE 2
Work for First Community Bancshares Inc, which includes First
National Bank Texas, First Convenience bank, Fort Hood National
Bank, and First Community Mortgage. Responsible for customer
support and helping customers understand how their bank account
work, and how to manage the accounts, including fee structures
within the bank. Familiar with loan applications. While working on
this project, assisted with mentoring and training new people to
adhere to quality assurance protocols for the both GC Services and
First Community Bancshares.
DELIVER DRIVER PAPA JOHN’S PIZZA (304)525-7222
February 1998 to March 2008
Responsible for safe and timely food delivery, along with prepping and
cooking product to meet quality standards.
 Earlier experience in waitressing and driving
Education
Marshall University, HuntingtonWV
Regents Bachelor of Arts
Major in counseling. Also coursework in nursing and psychology
Communicati
on
Have worked well with people from various backgrounds. This has given
me a compassionate understanding of people and their problems. Enjoy
helping people in any capacity with any issues.
Leadership
Experience in training and mentoring new people in the call center and
customer service environment .

3. PAGE 3
References
Kelly Taylor, Account Representative
GC Services
(304)412-0908